Initial Business Response / [redacted] (1000, 9, 2016/11/15) */ November 8, Modern Granite Tops S Enterprise Ave Springfield, MO (417) [redacted] Dear Revdex.com of Southwest Missouri, In reference to case # [redacted] and [redacted] Consumer [redacted] had signed a contract with our company for services of countertopsOur company has made attempts to [redacted] who is the supplier involved about ordering Santa Cecilia granite as clients selectedClient informed our company of the expectations regarding what stone they should receive and how and what the company should incorporate and should not into their tops before any measurements were even ever takenTwo sets of granite slabs of Santa Cecilia had arrived at our location in Springfield from the supplier and were shown to the customer [redacted] upon which on both occasions they were rejected saying it is not the granite they had selected at ***Our company has no control what the customer sees and puts on hold because ***'s location is in Lenexa, KansasWe have no authority over [redacted] but to call and order the material from the companyIt is [redacted] employees who load the slabs, and deliver to their vendors all over the states [redacted] employees have been known to make mistakes and be careless towards consumersJust because Mrand Mrs [redacted] goes into their facility to look at slabs and requests certain slabs be sent to the fabricator, ( us) does not mean that is likely to happenTheir employees load slabs as they come on the rack and it Is extremely rare that they will place the [redacted] s slabs in a separate area waiting to be delivered when all the slabs look the sameSanta Cecilia is known to be a widely known granite throughout the U.SIn rare instances do you find some variations with the slabs because each slab mimics the same colors or close to The [redacted] 's were difficult right from the beginningFrom rejecting everything we had offered such as sinks and granite, to offending our company and reputationI had noticed that the [redacted] 's could not be satisfy no matter what I did or how hard I tried helping themI told Mrs [redacted] I was willing to return her deposit as soon as I had the available funds in the accountShe then proceeded to say that would be what they wanted No one from our company said that they would not get back their depositFor there are emails going back and forth between Mrs [redacted] and I suggesting I will mail her a deposit as soon as we can [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) We request full refund of deposit $ [redacted] for granite never received by Modern Granite Tops, that was on hold at ***, Lenexa, KS, for usRefund to be paid in full immediately from Modern Granite Tops by check sent certified by mail to our home addressWe have been waiting for the full refund of $ [redacted] from Modern Granite Tops since 9/23/per our correspondence by emailOn 9/26/by email, contractor stated they would be sending refund check to us that week or early the following weekOn 10/7/by email, contractor said we would receive refund check the following weekOn 10/24/by email, contractor stated they would mail out refund check later that weekAs of this date, no refund check has been receivedSufficient time has been given to Modern Granite Tops to refund the depositRefund of the deposit should be made immediately not at contractor's convenience Final Business Response / [redacted] (4000, 17, 2016/12/05) */ Regarding the response to case # [redacted] , we have received the correspondence from your office and we are not awaiting convenience in order to return the refund of [redacted] dollars to the [redacted] sWe are purely waiting for ***'s involvement on getting funds issued to us so that we may return the deposit back in fullIf they do not respond within days to us, we will make very attempt to return the [redacted] s deposit in fullWe are just asking for some timeThank you Final Consumer Response / [redacted] (4200, 19, 2016/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) More than sufficient time has been given to refund deposit of $ [redacted] from Modern Granite TopsGranite on hold at [redacted] , Lenexa KS, never received and no services were performed by Modern Granite TopsContractor stated refund would be made as of 09/23/Immediate payment of refund of deposit should be paid
Initial Business Response / [redacted] (1000, 9, 2016/11/15) */ November 8, Modern Granite Tops S Enterprise Ave Springfield, MO (417) [redacted] Dear Revdex.com of Southwest Missouri, In reference to case # [redacted] and [redacted] Consumer [redacted] had signed a contract with our company for services of countertopsOur company has made attempts to [redacted] who is the supplier involved about ordering Santa Cecilia granite as clients selectedClient informed our company of the expectations regarding what stone they should receive and how and what the company should incorporate and should not into their tops before any measurements were even ever takenTwo sets of granite slabs of Santa Cecilia had arrived at our location in Springfield from the supplier and were shown to the customer [redacted] upon which on both occasions they were rejected saying it is not the granite they had selected at ***Our company has no control what the customer sees and puts on hold because ***'s location is in Lenexa, KansasWe have no authority over [redacted] but to call and order the material from the companyIt is [redacted] employees who load the slabs, and deliver to their vendors all over the states [redacted] employees have been known to make mistakes and be careless towards consumersJust because Mrand Mrs [redacted] goes into their facility to look at slabs and requests certain slabs be sent to the fabricator, ( us) does not mean that is likely to happenTheir employees load slabs as they come on the rack and it Is extremely rare that they will place the [redacted] s slabs in a separate area waiting to be delivered when all the slabs look the sameSanta Cecilia is known to be a widely known granite throughout the U.SIn rare instances do you find some variations with the slabs because each slab mimics the same colors or close to The [redacted] 's were difficult right from the beginningFrom rejecting everything we had offered such as sinks and granite, to offending our company and reputationI had noticed that the [redacted] 's could not be satisfy no matter what I did or how hard I tried helping themI told Mrs [redacted] I was willing to return her deposit as soon as I had the available funds in the accountShe then proceeded to say that would be what they wanted No one from our company said that they would not get back their depositFor there are emails going back and forth between Mrs [redacted] and I suggesting I will mail her a deposit as soon as we can [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) We request full refund of deposit $ [redacted] for granite never received by Modern Granite Tops, that was on hold at ***, Lenexa, KS, for usRefund to be paid in full immediately from Modern Granite Tops by check sent certified by mail to our home addressWe have been waiting for the full refund of $ [redacted] from Modern Granite Tops since 9/23/per our correspondence by emailOn 9/26/by email, contractor stated they would be sending refund check to us that week or early the following weekOn 10/7/by email, contractor said we would receive refund check the following weekOn 10/24/by email, contractor stated they would mail out refund check later that weekAs of this date, no refund check has been receivedSufficient time has been given to Modern Granite Tops to refund the depositRefund of the deposit should be made immediately not at contractor's convenience Final Business Response / [redacted] (4000, 17, 2016/12/05) */ Regarding the response to case # [redacted] , we have received the correspondence from your office and we are not awaiting convenience in order to return the refund of [redacted] dollars to the [redacted] sWe are purely waiting for ***'s involvement on getting funds issued to us so that we may return the deposit back in fullIf they do not respond within days to us, we will make very attempt to return the [redacted] s deposit in fullWe are just asking for some timeThank you Final Consumer Response / [redacted] (4200, 19, 2016/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) More than sufficient time has been given to refund deposit of $ [redacted] from Modern Granite TopsGranite on hold at [redacted] , Lenexa KS, never received and no services were performed by Modern Granite TopsContractor stated refund would be made as of 09/23/Immediate payment of refund of deposit should be paid