Sprad's RV

Made an appointment for July 6th with John Spencer in early May to get our slide outs looked at. Explained to him we were full timers and had to have it back that day. Just wanted estimate then and would get it repaired in August which we had scheduled to leave it there for a week. When we showed up to drop it off we found out we had no appointment. I showed John the email stating we had the appointment and he says "Sorry but if you leave it for 2-3 days we should be able to see what's wrong..."
We both took off work (no show-no pay) packed up everything, drove 45 miles to get there for nothing. Then of course had to drive back & re-set up everything.

Bad experience from beginning of purchase to walk thru to quality of unit to bad service.Ok we purchased unit at R.V. show then we return the next week for a walk-thru. The finance mngr and walk thru host are in a fight so this was not a good experience. Take trailer back to get several issues worked on for warranty work. Some of these are major issues that should have been fixed before unit was sold. Travel over 800 miles back and forth and they still haven't got it fixed. Now I have to go get it partially fixed and have incurred a thousand dollars in hotel and gas costs. This sucks!! I will talk to my attorney about the lemon laws!! Dealership never told me I could have the warranty work done near my home. I had to get this information from the manufacturer!! totally bad experience!!Desired SettlementI think this unit is flawed and I will seek replacement if necessary or a complete refund including taxes and DMV fees.Business Response [redacted]'s claims are inflammatory and false. He brought his RV in for warranty work on October 7. We diagnosed his claims, submitted them to the manufacturer for approval and ordered parts on October 10. Unfortunately we have no control over how long parts take from a manufacturer. Nor did we manufacture the unit, and, therefore, are not responsible for the construction of the RV.[redacted] was impatient and wanted his parts immediately and his unit repaired immediately. We were unable to satisfy these unreasonable demands because we did not have the parts. We received 1/2 of the part order from the manufacturer on October 22 and contacted [redacted] to give him the option to wait for the other 2 parts or he can pick up his unit and deal with a local dealer for the remaining repairs. [redacted] chose the latter and picked up his unit today, Friday October 24 with no complaint whatsoever.None of the issues with his RV were "major" as he describes. None of these issues affected the usability of his RV. Save and except the user error where he had not turned on his water heater switch which was in no way a manufacturer defect and was not repairable. He just needed to flip the switch to "on".At no time did we tell [redacted] he was required to bring his unit to our lot for repairs. At no time did [redacted] ask if he had to. If he had, we most certainly would have told him to take his RV to a local dealer for anything he needed. We would never had told him anything else. He appears to be angry for assuming he had no choice. That was not our doing, it was his.[redacted] can take his unit to a local dealer at any time he likes. His unit is not flawed, his warranty claims were minor. A stiff door and a warped table are not major issues in any stretch of the imagination. We don't know what he wants. We did everything in our power to satisfy him. His complaint is vague and ambiguous and false.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Ok I dont know who is responding to this complaint but they are way out there in thier statments. I was never told bt Sprads that I could get the warranty repairs done by a local [redacted] dealer. Really do u think I would want to spend an extra thousand dollars traveling back and forth to Reno if I can get the work done locally? Sprads is being totally dishonest with me by not telling me this. Secondly, I don't like the thought of spending over 30 k of my hard earned money for a flawed product. Its so very obvious that Sprads tried to cover up an accident that this unit was in before I bought it. Why wss the fender broken then glued back together. Why was the door hing bent and the door put back that wouldnt open properly. They cover these things up then have the audacity to say I was impatient. This is B.S. Sprads is a rip off and I will make sure in every way possible that the public knows how they have treated me as a paying customer. Any business man wants to get what he pays for. I did not get anything but bad service and a bad product that I got ripped off on. As far as the waterheater switch, we took notes on every thinv that was gone over in the walk thru. There was never Ny mention of a switch to turn the electric heater on. Maybe this wasnt mentioned because we were put into the middle of a fight between the finance manager and the employee who did the walk thru. They are lying if they say that wssnt the case. I have witnesses. All in all this has been a [redacted] experience and a [redacted] trailer that they sold me with way to many issues to mention here. Ask then about the hitch they sold me. Why was I dragging anti sway bars down the highway. Because they sold me another faulty product thats why!! So you draw ur conclusions; why should I pay all that money for as bad a product as they sold me? Why should I have to pay all the extra money and time for the crap they sold me? I am not a happy camper; no pun intended!!Final Business Response [redacted]s is irrational. He is an example of someone a business would not be able to make happy no matter what it did. He has pointed out nothing that has made his unit "flawed" to the point where it is unusable. He had some irrational expectation that we were able to order parts for his RV and receive them via transporter beam. Unfortunately, we don't have a transporter beam.His vulgar language will get him nowhere. Neither will his hostile and confrontational approach. He can take his unit anywhere he wants. He never asked. If he expected us to instruct him on where/when/how he can take his RV, he was mistaken. He chose not to ask and because of this he wants to be angry with our business.He has an owner instructional manual for each component in his RV. If he chose not to educate himself on the hot water heater, that is his own fault. Not ours. But he wants to blame us and label us a horrible business because he does not know how to turn his hot water heater on. Again, an example of someone who blames everyone but himself. A customer who will never be happy;As for dragging whatever it was he was dragging on the highway. Another example of [redacted]s not being educated on how to properly hook up his RV. We can not hook up his RV, turn on his hot water heater, and drive it down the road for him. At some point he has to take personal responsibility for the RV he purchased. We are not to blame for his failure to educate himself on the responsibilities of an RV owner.[redacted]s signed a walk thru checklist when he took possession of his RV at Sprad's RV. Nothing was noted on this checklist that he is complaining of now. He wants to blame everyone but himself. If he feels his unit is defective, he is more than welcome to contact the manufacturer and lodge a complaint. We did not build the RV.[redacted]s is placed on notice that if he continues to spit these lies and slander our business he will hear from our lawyer. We suggest he read his owners manuals, educate himself on how RVs work and how long it takes to get parts and service and move forward We will no longer correspond with this vulgar, irrational, dishonest customer. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is exactly why Sprad's should not be in the customer service business. They are flat out lying on thier response about my inability to follow all the directions in the owners manual. They are lying about the faulty hitch they sold me. The pin comes out of the anti sway bar holder. It was never working from the get go and they know that otherwise they wouldnt have fixed when I was there the last time. I dont know of anyone that would be happy with the poor workmanship of the trailer I purchased when u spend ur hardearned money to get something better. Im sorry you take offense to this but flat out ur customer service hss been subpar. Seriously, why wouldn't you tell a customer to take the unit to a local dealer if you knew they have to spend more of thier hard earned money to bring it back to your business and put in an extra thousand miles of travel to do so. You can go ahead and have your lawyer call me. I have stated nothing but the truth and am prepared to back up my claims. You can try to demean my character by saying i'm one of those customers who is never happy or whatever you want. The fact is I spent a thousand extra bucks that I didnt need to and I still didnt get the unit fixed!! You tell me who is being slanderous?