Spraco, Inc.

To Whom it may concern:Mr. [redacted] original part was sent on 05/01/2015 and expected delivery date was to be 05/04/2015, (tracking #[redacted]). A week later Mr. [redacted] notified us that he had not recieved his part. The item was lost by the post office(case #[redacted])....

 My husband and I did need to go to California to help clean out his parents home since his father died and his mother was in a home.  When we returned, we were notified that he had not received his part yet so on 05/21/2015 we shipped another part, ([redacted] tracking #[redacted]), which was delivered on 05/26/2015 ( at no cost to Mr. [redacted]).  He did receive the part but then notified us that it was the wrong part.  That he needed a different part, which we shipped on 06/03/2015 and expected delivery date was 06/06/2015, ([redacted] tracking #[redacted]), again at no cost to Mr. [redacted].  My husband called him the beginning of the week of 06/08/2015 to confirm that he did get the correct part and Mr. [redacted] confirmed that it was received, but that he needed an additional part.  I believe that we did all that was in our power to do to correct this matter.  We hope that Mr. [redacted] is satisfied with the service we provided to him.  It was out of our control that that the post office lost the original part. We are sorry that he was inconvenienced. . Sincerely,*. [redacted]V.P. Spraco, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom it may concern:Mr. [redacted] original part was sent on 05/01/2015 and expected delivery date was to be 05/04/2015, (tracking #[redacted]). A week later Mr. [redacted] notified us that he had not recieved his part. The item was lost by the post office(case #[redacted])....

 My husband and I did need to go to California to help clean out his parents home since his father died and his mother was in a home.  When we returned, we were notified that he had not received his part yet so on 05/21/2015 we shipped another part, ([redacted] tracking #[redacted]), which was delivered on 05/26/2015 ( at no cost to Mr. [redacted]).  He did receive the part but then notified us that it was the wrong part.  That he needed a different part, which we shipped on 06/03/2015 and expected delivery date was 06/06/2015, ([redacted] tracking #[redacted]), again at no cost to Mr. [redacted].  My husband called him the beginning of the week of 06/08/2015 to confirm that he did get the correct part and Mr. [redacted] confirmed that it was received, but that he needed an additional part.  I believe that we did all that was in our power to do to correct this matter.  We hope that Mr. [redacted] is satisfied with the service we provided to him.  It was out of our control that that the post office lost the original part. We are sorry that he was inconvenienced. . Sincerely,*. [redacted]V.P. Spraco, Inc.