I have sent paper work for [redacted] ,the customer had an appointment on 07/14/never showing up for the appointmentI have history of the last time the customer was in the dealership was 09/02/for a recall which was performed but I don't know why we are responsible for a free repair, please close complaint [redacted] will be responsible for diagnosis and repair of concern, unless they have an extended warranty that covers repair not diagnosis Thanks
Two refund checks were mailed from DePaula Chevrolet, in the amounts of $and $they were mailed on 4/13/and 4/21/respectivelyA third check was mailed from our finance manager to [redacted] refunding him for TaxesThat check was for a little over $This matter should be Resolved
On July 5, [redacted] brought her Chevrolet Malibu into our facilitystating left head lamp inoperative and requesting to have client supplied headlamp bulbinstalled in the left front and to replace right hand head lamp replaced with a gm replacementbulbOn the same rep
We would like to cancel this complaintWe are working directly with the dealership now and GM to try and resolve the issueI think the complaint was what sparked the want to work with us on thisIt was requested that this be closed before we can move foward.Feel free to reach out to me with any questions or info needed on my end
The consumer did a Trade in Marketplace offer online through our website or [redacted] A guaranteed value is given which is backed by [redacted] BUT in the disclaimer the guarantee states vehicle condition must be verified in person by dealer " What is [redacted] Trade-In Marketplace? [redacted] ’s TraMarketplace gives consumers real, actionable offers for their vehicles when it’s time to trade or sell them From the comfort of their homes, consumers receive offers they can use for quick cash, or to take control of tranegotiations Other travalue ranges represent a model’s general worth But a TraMarketplace offer is unique to the equipment and condition of a specific car, truck or SUV TraMarketplace offers are based on information provided by consumers The TraMarketplace offer is backed by [redacted] , and you’ll never have to accept less, as long as the car’s information and condition are verified This was originally done online from consumers home before they came into the dealershipThey live in [redacted] , ***., and our Dealership is in Albany, NY roughly miles awayWhen the condition of the vehicle was verified at our Dealership it was not as described originally through Trade In Marketplace, there was undisclosed damage, and the consumer agreed to the deal with lower figureThey signed all paperwork and took delivery of their new Pre-Owned Volkswagen TiguanIt wasn't until a month after the delivery when the customer called the Dealership requesting a check for the difference Customer also drove back to ***, on Dealership dealer plate to get car registered in ***They refused to return our dealer plate, which prompted us to call the [redacted] State police to visit the consumers house to request dealer plate returnedIT STILL HAS NOT BEEN RETURNEDThis car was delivered on April 4th, today is June 2nd, Consumer is holding the dealer plate ransom
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe passenger side air bag may not deactivate as appropriate when a child is sitting in the seatThis is due to a faulty seat sensorDealers will replace the passenger sensing systemThe GM recall number is This recall began on April 17, 2007.Original Recall from the NHTSAManufacturer's Report Date: April 17, 2007NHTSA CAMPAIGN ID Number: [redacted] NHTSA Action Number: N/AComponent: AIR BAGS:FRONTAL:SENSOR/CONTROL MODULEPotential Number of Units Affected: 359Summary: CERTAIN PASSENGER VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO208, 'OCCUPANT CRASH PROTECTION.' THE RIGHT FRONT PASSENGER SEATS IN THESE VEHICLES ARE BUILT WITH A PASSENGER AIR BAG SENSING SYSTEMWHEN TESTED WITH A REPRESENTATIVE, UNRESTRAINED SIX YEAR OLD CHILD, THE SYSTEM IS REQUIRED TO TURN OFF THE RIGHT FRONT PASSENGER'S AIRBAGINTERFERENCE DURING SYSTEM CALIBRATION CAUSED THE SEATS TO BE OUT OF SPECIFICATION.Consequence: THIS CAN INCREASE THE RISK OF INJURY TO A CHILD SEAT OCCUPANT DURING CERTAIN CRASH CONDITIONS.Remedy: DEALERS WILL REPLACE THE PASSENGER SENSING SYSTEM FREE OF CHARGETHE RECALL WILL BEGIN ON APRIL 17, OWNERS MAY CONTACT PONTIAC AT 1-800-620-7668.WE were NOT aware of the recall until nowHOWEVER upon commuting with our child in the care we noticed the EXTREME thumping sound which sounded as if it's coming from under the passenger side of the dashboardIN ADDITION, the AIRBAG WARNING LIGHT (AS PREVIOUSLY STATED) STAYS LIT which is indicative of a problemUpon contacting Depaula which is where we purchased the vehicle (for a hefty FIVE FIGURE PRICE TAG) I was told unequivocally that they WILL fix the problem due to the seriousness and danger of the AIRBAG NOT functioning properlyI was told that I would be contacted for an appointment with a TOW truck (as the car is TOO DANGEROUS to drive and has the potential to KILL one of us in lieu to the dealership) to bring the car so that the air bag can be REPAIRED as stated aboveI waited for a LONG time to be contacted with an appointment and to date have STILL not received an appointment to have the car's RECALLED PASSENGER SIDE AIR BAG repaired free of charge as indicated aboveALL I am asking is that Depaula holds up to the end of their responsibility as stated BY PONTIAC Regards, [redacted]
Yes someone did hit the car but the guys insurance paid to have to have it fixed so Depaula didn't use the other half of my refund for any repairs. I got the car fixed at the collision center behind depaula and I have the paperwork to show it.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The PRIMARY conflict remains and has compounded after each conversation with DePaula. I filed a complaint based on a Trade-In value DISCREPANCY of $1300. The check for $500 (return for undercarriage coating) was received via USPS despite being told by Tom Rossen that he would be "FED EX"ing the check, to expect receipt by July 3rd. This is the third critical time DePaula has failed to send correspondence as "Promised". The First being the Sales Tax amount. I waited over 12 days for the check and, therefore, was unable to register the vehicle within the State requirements causing unnecessary stress during an already difficult time. The 2nd time was the return of the dealer plate. I made several calls to inquire how and to which address I needed to send it. They claimed I was given a return FED EX overnight with instructions. Unfortunately I was not. I was told someone would be contacting me with the instructions since I was not interested in paying for overnight shipment of something that is simply not my Role. I waited for a DePaula manager to contact me and to which I answered was quickly insulted listening to a 'group of Depaula" ?? discussing my complaint. I chose to hang up instead of listening to their slander, especially when the facts had been skewed. When they finally sent the FED EX envelope they addressed it to #56 for some reason when My address, #23, is clearly available on the purchase records. This caused the FED EX envelope to be delayed over a week. Still not my responsibility. These leaves my trade in discrepancy The ISSUE. To add insult to injury In the midst of these events DePaula management chose to contact the [redacted] claiming I was holding THEIR plate 'hostage". Please??!! In addition, I have already invested nearly $500 to repair a leaking and recharge the A/C and have labor to assess why my wipe fluid was not dispensing. I will need to replace all the tires, so I do not feel the Primary is my Bad Debt expense to be absorbed by the purchaser. These things should have been covered under a warranty, yet I have been unsuccessful in resolving any confusion with this dealership. My major concern is that their may have been forging or "robo-signature' since the purchase agreement/lien documents were sent to me With the Sales tax check nearly 2 weeks after I took delivery of the vehicle. The finance director name is "Thomas" yet I am consistently forwarded to someone named Patrick..... he is perpetually unavailable. There seems to be little resolution on the horizon.Regards, [redacted]
Business responded stating that the consumer wanted a repair for something that was not covered under his warranty Also due to poor workmanship that he did himself and all the oil leaked out, which he admitted I would have not covered it anyway There is no warranty on this vehicle
We have read the complaint and can not confirm the service visits notedI show the vehicle was sold on 8/24/with milesThe first service visit was on 11/16/at miles for an oil change and tire rotationNo other concerns notedHer next visit was on 2/1/at miles again for an oil change and tire rotation with no other concernsWith the information available to us at this point and the mileage incurred on the vehicle we would be more than happy to appraise the vehicle for potential purchasing another vehicle but are not in a position to exchange
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] As previously documented this isn’t just about my vehicle completely shutting down on the side of the road after only owning it for monthsIt’s about all of the issues I have had in the short months of owning my carAll the stress, time and money that it has takenThe countless times I have been in loaner or rental cars the countless times I have made trips down to the dealership, the countless times I have had to take off of work to go to the dealershipWhen I went to buy a car at DePaul I wanted a reliable vehicle for me and my kids, this car has been the furthest thing from that Jason from the Blue service team did call me and tell me that they found that my alternator was bad but I was told that I had two options new or used and that neither was covered under my warrantyTherefore I had my vehicle towed to a place that could do it at a more affordable priceHad I been told that it was covered under a warranty and just had to pay a deductible I would have had it done there To date I need new tires, as the ones on my car are bald(this was brought up in a letter to the dealership that was not addressed) and still have a service apt for 10/14/to figure out why when I picked my vehicle up last from the dealership my front end is making a peculiar sound ,when it wasn’t dropped off this way I am requesting that I get reimbursed for my alternator that I paid out of pocket, that is now supposedly covered under a warranty and requesting a vehicle at equal value [redacted] ***
COMPLAINT HAS BEEN RESOLVED
I have sent paper work for [redacted] ,the customer had an appointment on 07/14/never showing up for the appointmentI have history of the last time the customer was in the dealership was 09/02/for a recall which was performed but I don't know why we are responsible for a free repair, please close complaint [redacted] will be responsible for diagnosis and repair of concern, unless they have an extended warranty that covers repair not diagnosis Thanks
Revdex.com spoke with the business who advised the consumer has returned the dealer plate and has been forwarded a check, the complaint is resolved
Two refund checks were mailed from DePaula Chevrolet, in the amounts of $and $they were mailed on 4/13/and 4/21/respectivelyA third check was mailed from our finance manager to [redacted] refunding him for TaxesThat check was for a little over $This matter should be Resolved
Attached is the vehicle information for [redacted] there is no open recall for this vehicle, I'm not sure what the customer is talking about
On July 5, [redacted] brought her Chevrolet Malibu into our facilitystating left head lamp inoperative and requesting to have client supplied headlamp bulbinstalled in the left front and to replace right hand head lamp replaced with a gm replacementbulbOn the same rep
We would like to cancel this complaintWe are working directly with the dealership now and GM to try and resolve the issueI think the complaint was what sparked the want to work with us on thisIt was requested that this be closed before we can move foward.Feel free to reach out to me with any questions or info needed on my end
The consumer did a Trade in Marketplace offer online through our website or [redacted] A guaranteed value is given which is backed by [redacted] BUT in the disclaimer the guarantee states vehicle condition must be verified in person by dealer " What is [redacted] Trade-In Marketplace? [redacted] ’s TraMarketplace gives consumers real, actionable offers for their vehicles when it’s time to trade or sell them From the comfort of their homes, consumers receive offers they can use for quick cash, or to take control of tranegotiations Other travalue ranges represent a model’s general worth But a TraMarketplace offer is unique to the equipment and condition of a specific car, truck or SUV TraMarketplace offers are based on information provided by consumers The TraMarketplace offer is backed by [redacted] , and you’ll never have to accept less, as long as the car’s information and condition are verified This was originally done online from consumers home before they came into the dealershipThey live in [redacted] , ***., and our Dealership is in Albany, NY roughly miles awayWhen the condition of the vehicle was verified at our Dealership it was not as described originally through Trade In Marketplace, there was undisclosed damage, and the consumer agreed to the deal with lower figureThey signed all paperwork and took delivery of their new Pre-Owned Volkswagen TiguanIt wasn't until a month after the delivery when the customer called the Dealership requesting a check for the difference Customer also drove back to ***, on Dealership dealer plate to get car registered in ***They refused to return our dealer plate, which prompted us to call the [redacted] State police to visit the consumers house to request dealer plate returnedIT STILL HAS NOT BEEN RETURNEDThis car was delivered on April 4th, today is June 2nd, Consumer is holding the dealer plate ransom
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe passenger side air bag may not deactivate as appropriate when a child is sitting in the seatThis is due to a faulty seat sensorDealers will replace the passenger sensing systemThe GM recall number is This recall began on April 17, 2007.Original Recall from the NHTSAManufacturer's Report Date: April 17, 2007NHTSA CAMPAIGN ID Number: [redacted] NHTSA Action Number: N/AComponent: AIR BAGS:FRONTAL:SENSOR/CONTROL MODULEPotential Number of Units Affected: 359Summary: CERTAIN PASSENGER VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO208, 'OCCUPANT CRASH PROTECTION.' THE RIGHT FRONT PASSENGER SEATS IN THESE VEHICLES ARE BUILT WITH A PASSENGER AIR BAG SENSING SYSTEMWHEN TESTED WITH A REPRESENTATIVE, UNRESTRAINED SIX YEAR OLD CHILD, THE SYSTEM IS REQUIRED TO TURN OFF THE RIGHT FRONT PASSENGER'S AIRBAGINTERFERENCE DURING SYSTEM CALIBRATION CAUSED THE SEATS TO BE OUT OF SPECIFICATION.Consequence: THIS CAN INCREASE THE RISK OF INJURY TO A CHILD SEAT OCCUPANT DURING CERTAIN CRASH CONDITIONS.Remedy: DEALERS WILL REPLACE THE PASSENGER SENSING SYSTEM FREE OF CHARGETHE RECALL WILL BEGIN ON APRIL 17, OWNERS MAY CONTACT PONTIAC AT 1-800-620-7668.WE were NOT aware of the recall until nowHOWEVER upon commuting with our child in the care we noticed the EXTREME thumping sound which sounded as if it's coming from under the passenger side of the dashboardIN ADDITION, the AIRBAG WARNING LIGHT (AS PREVIOUSLY STATED) STAYS LIT which is indicative of a problemUpon contacting Depaula which is where we purchased the vehicle (for a hefty FIVE FIGURE PRICE TAG) I was told unequivocally that they WILL fix the problem due to the seriousness and danger of the AIRBAG NOT functioning properlyI was told that I would be contacted for an appointment with a TOW truck (as the car is TOO DANGEROUS to drive and has the potential to KILL one of us in lieu to the dealership) to bring the car so that the air bag can be REPAIRED as stated aboveI waited for a LONG time to be contacted with an appointment and to date have STILL not received an appointment to have the car's RECALLED PASSENGER SIDE AIR BAG repaired free of charge as indicated aboveALL I am asking is that Depaula holds up to the end of their responsibility as stated BY PONTIAC Regards, [redacted]
Yes someone did hit the car but the guys insurance paid to have to have it fixed so Depaula didn't use the other half of my refund for any repairs. I got the car fixed at the collision center behind depaula and I have the paperwork to show it.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The PRIMARY conflict remains and has compounded after each conversation with DePaula. I filed a complaint based on a Trade-In value DISCREPANCY of $1300. The check for $500 (return for undercarriage coating) was received via USPS despite being told by Tom Rossen that he would be "FED EX"ing the check, to expect receipt by July 3rd. This is the third critical time DePaula has failed to send correspondence as "Promised". The First being the Sales Tax amount. I waited over 12 days for the check and, therefore, was unable to register the vehicle within the State requirements causing unnecessary stress during an already difficult time. The 2nd time was the return of the dealer plate. I made several calls to inquire how and to which address I needed to send it. They claimed I was given a return FED EX overnight with instructions. Unfortunately I was not. I was told someone would be contacting me with the instructions since I was not interested in paying for overnight shipment of something that is simply not my Role. I waited for a DePaula manager to contact me and to which I answered was quickly insulted listening to a 'group of Depaula" ?? discussing my complaint. I chose to hang up instead of listening to their slander, especially when the facts had been skewed. When they finally sent the FED EX envelope they addressed it to #56 for some reason when My address, #23, is clearly available on the purchase records. This caused the FED EX envelope to be delayed over a week. Still not my responsibility. These leaves my trade in discrepancy The ISSUE. To add insult to injury In the midst of these events DePaula management chose to contact the [redacted] claiming I was holding THEIR plate 'hostage". Please??!! In addition, I have already invested nearly $500 to repair a leaking and recharge the A/C and have labor to assess why my wipe fluid was not dispensing. I will need to replace all the tires, so I do not feel the Primary is my Bad Debt expense to be absorbed by the purchaser. These things should have been covered under a warranty, yet I have been unsuccessful in resolving any confusion with this dealership. My major concern is that their may have been forging or "robo-signature' since the purchase agreement/lien documents were sent to me With the Sales tax check nearly 2 weeks after I took delivery of the vehicle. The finance director name is "Thomas" yet I am consistently forwarded to someone named Patrick..... he is perpetually unavailable. There seems to be little resolution on the horizon.Regards, [redacted]
Business responded stating that the consumer wanted a repair for something that was not covered under his warranty Also due to poor workmanship that he did himself and all the oil leaked out, which he admitted I would have not covered it anyway There is no warranty on this vehicle
We have read the complaint and can not confirm the service visits notedI show the vehicle was sold on 8/24/with milesThe first service visit was on 11/16/at miles for an oil change and tire rotationNo other concerns notedHer next visit was on 2/1/at miles again for an oil change and tire rotation with no other concernsWith the information available to us at this point and the mileage incurred on the vehicle we would be more than happy to appraise the vehicle for potential purchasing another vehicle but are not in a position to exchange
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] As previously documented this isn’t just about my vehicle completely shutting down on the side of the road after only owning it for monthsIt’s about all of the issues I have had in the short months of owning my carAll the stress, time and money that it has takenThe countless times I have been in loaner or rental cars the countless times I have made trips down to the dealership, the countless times I have had to take off of work to go to the dealershipWhen I went to buy a car at DePaul I wanted a reliable vehicle for me and my kids, this car has been the furthest thing from that Jason from the Blue service team did call me and tell me that they found that my alternator was bad but I was told that I had two options new or used and that neither was covered under my warrantyTherefore I had my vehicle towed to a place that could do it at a more affordable priceHad I been told that it was covered under a warranty and just had to pay a deductible I would have had it done there To date I need new tires, as the ones on my car are bald(this was brought up in a letter to the dealership that was not addressed) and still have a service apt for 10/14/to figure out why when I picked my vehicle up last from the dealership my front end is making a peculiar sound ,when it wasn’t dropped off this way I am requesting that I get reimbursed for my alternator that I paid out of pocket, that is now supposedly covered under a warranty and requesting a vehicle at equal value [redacted] ***