Sporting Life

DO NOT SHOP at Market Mall location. Scam buyers with their 60-day return policy. I have recently purchased a Canada Goose jacket and brought it back to return after 4 days but got turned down by a young ‘Store Manager. An employee brought out a jacket from the back storage with feather and hair sticking out from the collar, very obviously was returned by some other buyer. Here, they rejected taking back a jacket which I’ve purchased just 4 days ago. This inexperienced young Store Manager ought to be fired for even asking me if I would give him the jacket if I didn’t want it. Disgusting and horrible customer service. Return Policy sucks and full of BS. A total nightmare to think of their Return Policy. They don’t honor it so please, think 10 times before purchasing any expensive items from this store!

Purchase date: June 3, 2020
***
- Purchased running shoes at $126.54 ***
- Submitted tracking request on 6/10 at 1:47pm
- Email response received 6/15 stating the package was delivered and I responded same day that the package was never received
- Email received on 6/16 stating I need to contact Canada Post for delivery. I contacted Canada Post who stated as this is over 3 business days the sender needs to put in a claim and I need to contact the sender (Sporting Life)
- I spoke to a customer service rep *** who will be sending me a police report to complete and will not provide a refund for the lost package and to cancel my order

RE: Your Sporting Life Inc. Order *** has shipped.

Purchased 2 pairs of shoes online on April 20th and only one pair arrived. The second pair is still outstanding and despite 5 emails to customer service now, one conversation over the phone with customer service to log a Canada Post ticket as well as logging my own independent Canada Post ticket which resulted in a seller must confirm outcome, I am still without my shoes. I've sat on hold over the phone for HOURS and no one answers, No refund, no assistance in rectifying the problem. No offer to reship. No return of multiple email correspondence or follow up as the CSR agent had previously promised. ***. To not refund money taken, when no product can be accounted for as delivered***.

I placed an online order April 21 and still have not received it. I've emailed three times now enquiring AND called, waiting 30 mins on hold before another call came I needed to take. My order is still showing not having shipped, regardless of COVID this is extreme and BAD business. Every other order I have placed during COVID has arrived in a timely manner.

They are still changing sales on their site and accepting orders

I still have not received the refund ($96.24 charged on credit card) for my missing package.

The order was placed on March 11, 2020 from Sporting Life website. The order number is P00598680, which is a pair of shoes and a hat. I did not receive the package from Canada Post, and I have called Sporting Life customer service for them to file a claim to Canada Post. On April 2, Canada Post sent me an email with questions regarding the missing package. I replied the email promptly with my answers on the same day.

I have called Sporting Life customer service 3 times since April 15. On April 15, the agent told me that the person who handles Canada Post issues will contact me within 2 hours. I did not receive any call or e-mail. On April 16, I called customer service again and was told that the person who handles the Canada Post cases was off yesterday but I would get a phone call by Friday (April 17). I did not receive any call. Last week I called again and was told that I would be contacted, and still I have not been contacted at all. I did not receive any phone calls or email about the issue and I have not gotten the refund. *** each time I call customer service I have to wait for them to answer which is time consuming. The issue is not resolved and no one has contacted me back, which is not what customer service told me. In total it has been more than a month since I placed the order, and I have not gotten my refund.

Purchased 5 items online but only received 2. When I contacted them the just pushed me off to *** to have the shipment investigated for tampering. The box was to small to have the 5 items in it, they simply did. It ship it to me. They claimed they were going to investigate but they just keep contacting *** to follow up with me. So unbelievable.

sporting life canada on line service is the worst in Toronto!
1. Customer service never reply any email. For the phone call, waiting hour is too long, basically 20 to 60 min. Customer service representative attitude is poor.
1. 2 out of 3 orders, items have defects.
2. Within 14 days, they refused price adjustments. They claimed the reason is that flash sale is excluded from price adjustment.

Will never buy anything from this company.

I purchased online a *** watch. It was delivered without the charger. I sent an email immediately, which took 2 weeks to get a response. I was asked to send a picture, which I did. It took another 2 weeks and I had to reopen my customer service inquiry. I clarified that I still did not have a charger. I was told I would receive a gift card. Another two weeks passed and I received a 20 dollar gift card for an item that was not available on their website. I sent another inquiry and have not received a response a month later.

I have made an order online on November 22nd for Boot,***
The item was defective and returned to *** Sporting Life store after submitting a complaint to the local store clerk.
Another pair was ordered on December 1st and delivered December 13th.
***
The item received on December 13th has the exact same defect in the front right shoe that the prior pair sent to me had. The sole of the shoe has not been properly bound creating large lumps of rubber encircling the toe. In store display of different colour show that this is not part of the shoe design. Attached is a photo showing the defect.

*** I have waited 3 weeks for to be sent the same pair of defective shoes TWICE with no regard for product quality, care or attention.

Sporting Life has acknowledged the complaint but has not offered a response. It has now been 5 days.

My name is ***. I bought an *** trench coat in SportingLife online store on Nov, 23rd. My order number is pXXXXXXXX. The *** tracking number is 1ZR4W388DKXXXXXXXX. And the order total price is $542.39. After purchasing, I was always waiting for my package. But, on Dec 6th, *** delivered my package to a wrong address. On Dec 7th, after I reported this problem to ***, *** started an investigation to locate the package. Unfortunately, on Dec 13th, *** could not find my package and confirmed that my package is lost. And on the same day, *** sent a claim form to Sportinglife by mail. On Dec 14th, I called *** to ask whether there is a quick way to solve this problem. And *** told me, if shipper could call them and provide both tracking number and shipper's email address, *** could send claim form to shipper by email immediately, which is a quick and easy way. And then, I called Sportinglife (the shipper) and told the representative this information. The Sportinglife's representative then called me back and told me that she has called *** who said they would send claim form by email to her email address later; and I would receive refund email about full refund of my lost package, which is $542.39, the next morning. However, I received nothing the next day. So I called sportinglife again on Dec 17th to ask why they did not give me refund. Sportinglife told me they did not receive claim form email from *** and they would call *** again to ask and then call me back. However, after a few hours, they never called back. after waiting, I had to call sportinglife again to ask the update. They still told me they would call me back after calling ***. But I had not received any call back from Sportinglife. It happened so many times like this; I could just always wait for Sportinglife's call back, but never received. So a few days later, I had to call Sportinglife again to ask the update; they still told me that they have called *** for 4 times but did not get any response. And they still made me wait for their call back. This time, I called ***; and *** check it for me and said they sent 2 claim form emails to Sportinglife on Dec 14th and 15th; if sportinglife did not receive them, they could leave tracking number and accurate email address again to request claim form sent by email. And then, I told these information to Sportinglife again; Sportinglife said they would call *** and leave their email address and call me back; But I still did not receive any call back from them. On Dec 22nd, I call Sportinglife again to ask the update. The representative said they had not received any claim form email from ***; and they did not know when they could give me refund; and they could just wait for *** response. Actually, after these series of perfunctory processes, I began to doubt the authenticity of their words. My order is $542.39, which is not cheap. And I have paid for my order for 35 days. I cannot wait indefinitely. So I told them if I do not receive full refund on Dec 28th, I have to complain them.
Then, on Dec 28th (today), I received an refund email from Sportinglife. However, I found the amount of refund is wrong. They refunded me only $377.41; But my lost package is valued $542.39. After I check, I found Sportinglife refunded a wrong order number which is pXXXXXXXX. In fact, I placed three orders on Nov 23rd and 23rd, including pXXXXXXXX (lost package) and pXXXXXXXX. And the cheapest order that day is pXXXXXXXX. I do not know whether they refunded me the wrong order on purpose or not. They should refund me $542.39. But they just refunded $377.41. But anyway, they still owe me $164.98. I need Sportinglife to give the money back to me as soon as possible. I do not want to wait for another several weeks. And I do not want to listen any perfunctory words from them any more. Their work efficiency is too low and makes mistakes.

I bought a ski + binding on the sportinglife.ca, they only deliver the ski without binding. When I call them, they said the price they charge me is only for the ski. I explained that the price I paid is what is on their website for the package including ski and binding. The CSR *** said that it is not my fault it is their system. She advised me to forward my email purchased confirmation to their manager ***, and she will call me back the next day. No reply from them the next day, I called and spoke to someone again, I was told that *** to contact me back by noon did not got a reply. Called and spoke to ***, she said that she will look into it to see what had happened, and find a solution, but they may not have a binder for it, I was told that she will give me a reply by end of the day. Waited till today morning, called and spoke to *** again, she again said that she is still looking for solutions, and that they may not have a binding for it and I need to return it and purchased another set. I told them that they are still selling it on line as a package of ski + binding, how could they possible said that there is no binding for it. their website still have it as a package ***. when I purchased it, it was on sale for $119.99. it seems like they just don't want to honor the price that I original got online. She said she will call me by noon and yet there is no reply again. I need to figure out what to do with this, there is a 30 das refund policy. so, I need my binding soon, or otherwise I am stuck with a ski without a binding

Upon arrival at this store, I noticed multiple sales reps wondering around the otherwise empty store. We spent 15 minutes around the ski helmets and goggles area trying to attract the attention of the sales clerks, but we were completely ignored. It looked like they had more important business to attend to than their potential customers. Eventually, I loudly asked for the store manager to file a complaint. At which point one of the workers finally volunteered to help us. Though, by the looks of it, the cashiers were unhappy with us questioning their status of the store rulers. We picked up a helmet and goggles and then proceeded to the checkout and paid ~$300. The helmets and goggles were on sale for 20-40%. It was only when we arrived home we discovered that none of the discounts had been applied. I demand a discount and apologies from this store for ruining my and my daughter's evening.

I placed an order of a *** Boot . The order was cancelled and re-fulfilled on November 15th, at which time I was told it was in the process of being shipped. As of December 7th, I have still not received the item. I have contacted sporting life customer service multiple times and was told that they are trying to get a tracking number from their shipping department.
The original order was placed on November 8th, and it is now December 7th, and I still have not received my product, no-one knows where it is and can tell me how it can be tracked.

On October 31st I placed an online order for a winter coat through Sporting Life's website ***. ***

Sporting Life's shipping information and policies ***) specifies that US-based orders take 1-3 business days to process prior to ground shipment.

It is after close of business of November 7th and my order has not shipped and is still "in processing." I have contact the online customer service number twice, and was told that Sport Life elects to mail packages in bulk rather than as orders are received. As a result, the package will not be shipped until enough orders justify the time taken to ship these packages internationally. This process is not indicated anywhere on the website.

The cost of the jacket was $550 CAD + $50 CAD for shipping. Nearly 8 days later, including five full business days, and I have no tracking number or estimate on when this item will ship.

I purchased two *** Parka jackets from ***The price is 900 for each,but the navy one is a defective one and the black one is not so severe defective, so I contacted the customer service on January 2017, but they emailed me the return lable on April 2017. I returned the navy product, but half a year passed, I made a lot of calls and sent a lot of emails, but they just keep telling me that they can't give me any promise until receiving the jacket. They told me that the jacket is still in the *** warehouse in America. *** over half a year to repair a jacket is reasonable. *** they even don't know how long I still need to wait. So I need the refund 900 *** 100