Sporthill

Hi ***, The address you provided below is an office building based on the google research we did. It is 99% likely sitting at someone else’s desk. We believe that is the customers responsibility unless they asked us to get their signature on delivery,
which typically comes with a shipping surcharge as those are not free to us. We also need his or her full name, and any other proof of purchase they might have like a cr, invoice number, photo or copy of the invoice…anything. We do have an one year unconditional guarantee on everything we make and we reship lost mailed items. In this case there is proof of delivery Again, we can reship…though we would require a different address Thanks, Jim H*** President SportHill, Inc McKinley StEugene, OR Run, Ski, Cycling & Outdoor Apparel Since 541-345-voice 541-343-fax www.sporthill.com

Hi, *** You spoke to Vicki yesterday but I’m actually the one that has been working with *** *** regarding her order *** returned her order to us with a letter dated March 3, I issued a refund to her credit card through PayPal in the amount of on March 14, 2017. The order was delivered and received by this customer, just as the USPS tracking number confirmedIf you need supporting documentation, please let me know Lynda Y*** SportHill, Inc***