Sport Guard International

November 3, The customer is requesting us to supply more material at no charge after failing to take a proper impression.We do not need two impressions to complete our process of making him a customer mouthguardWe send enough material to make two in order to obtain one good one
They get to fail once at no extra cost.The customer has made no effort to respond with pictures to confirm that his impression is suitable and simply wants more material to take a third impression when this is more than likely not even necessaryHe may very well have a good impressionOur return policies are clearly stated on our website and materialsWe offer custom, hand-made products and therefore offer no returns or refundsThe customer in question has already received materials from us and used them and therefore cannot be refunded for thatIf the customer were to simply supply pictures of his impression we could confirm that he has one good impression and move forward with our processOtherwise, if he insists on needing to take a third impression then he will have to purchase additional material and traysThe fee for this is discounted as a customer courtesy and shipping charges apply as necessaryThank you for your time in this matterSincerely, Sport Guard Inc