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Spokane Oral & Maxillofacial

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Reviews Cosmetic Dentistry, Dentist, Dental Surgery, Dental Implants Spokane Oral & Maxillofacial

Spokane Oral & Maxillofacial Reviews (3)

Good afternoon, In response of the complaint filed by * [redacted] We received a written note from patient on a statement that was dated 4-20-2016, the patient disagrees with the charges for the exam and x-ray that was done on 3-9-Mr [redacted] met with our financial coordinator on 3-9-and she went over the proposed treatment, we do not offer free consultations or x-rays and at no time was that relayed to the patient You can see by the attached treatment plan that it was signed by Mr [redacted] and that there is an out of pocket for the consult and x-ray At no time during the consultation did Mr [redacted] mention price or a free consult and he scheduled surgery, he did call and cancel surgery via voice mail on 3-21- We billed Mr [redacted] 's insurance and once they processed the claim we sent a statement to the patient on 3-29-2019, 5-19-2016, and 6-30- At no time did our office hear from Mr [redacted] until his note was received in July and would have been more than happy to discuss his issue with the account balance at any time On 7-26-we did attempt to call Mr [redacted] and before an explanation could be made, he hung up on our staff member I have attached a letter that is dated 7-25-that was mailed to Mr [redacted] , it indicates that we adjusted off the balance as a courtesy There is not a balance on the account and the $has been adjusted off Sincerely, Renee B [redacted] --

Good afternoon,
In response of the complaint filed by ***. We received a written note from patient on a statement that was dated 4-20-2016, the patient disagrees with the charges for the exam and x-ray that was done on 3-9-Mr*** met with our financial coordinator on
3-9-and she went over the proposed treatment, we do not offer free consultations or x-rays and at no time was that relayed to the patient. You can see by the attached treatment plan that it was signed by Mr*** and that there is an out of pocket for the consult and x-ray. At no time during the consultation did Mr*** mention price or a free consult and he scheduled surgery, he did call and cancel surgery via voice mail on 3-21-2016.
We billed Mr***'s insurance and once they processed the claim we sent a statement to the patient on 3-29-2019, 5-19-2016, and 6-30-2016. At no time did our office hear from Mr*** until his note was received in July and would have been more than happy to discuss his issue with the account balance at any time. On 7-26-we did attempt to call Mr*** and before an explanation could be made, he hung up on our staff member. I have attached a letter that is dated 7-25-2016 that was mailed to Mr***, it indicates that we adjusted off the balance as a courtesy. There is not a balance on the account and the $has been adjusted off.
Sincerely,
Renee B***
--

Good afternoon,
 
In response of the complaint filed by *. [redacted].  We received a written note from patient on a statement that was dated 4-20-2016, the patient disagrees with the charges for the exam and x-ray that was done on 3-9-2016. Mr. [redacted] met with our financial coordinator on...

3-9-2016 and she went over the proposed treatment, we do not offer free consultations or x-rays and at no time was that relayed to the patient.  You can see by the attached treatment plan that it was signed by Mr. [redacted] and that there is an out of pocket for the consult and x-ray.  At no time during the consultation did Mr. [redacted] mention price or a free consult and he scheduled surgery, he did call and cancel surgery via voice mail on 3-21-2016.  
We billed Mr. [redacted]'s insurance and once they processed the claim we sent a statement to the patient on 3-29-2019, 5-19-2016, and 6-30-2016.  At no time did our office hear from Mr. [redacted] until his note was received in July  and would have been more than happy to discuss his issue with the account balance at any time.  On 7-26-2016 we did attempt to call Mr. [redacted] and before an explanation could be made, he hung up on our staff member.  I have attached a letter that is dated 7-25-2016 that was mailed to Mr. [redacted], it indicates that we adjusted off the balance as a courtesy.  There is not a balance on the account and the $145.00 has been adjusted off. 
 
Sincerely,
Renee B[redacted]
--

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