Spokane Guilds' School & Neuromuscular Center

The order for a custom made jacket was placed on November 20, 2017 and, as stated on the customer's order confirmation and on our web site. all custom made jackets require 4-5 weeks to make and ship. Due to the holiday rush combined with [redacted] delays the order was shipped on December 26th. and...

delivered on December 28th. We called the customer and left a message and then the customer called back. We apologized to him and he said thank you and that is all he really wanted.

I did receive the jacket, I called back twice we now have another problem. The jacket was made incorrect. If you view the jacket I requested red boxing gloves on the front and back. They sent White boxing glove patches on the back and front of the jacket. I put extra large and gave the kids measurments and they jacket is about 2 sizes too small. So I ended up waiting for a jacket that was late and made incorrectly and to small. Called twice and no one returned my phone call. I will not accept this jacket and will not pay for it. They can either make me a new jacket or send me a call tag and to have this jacket returned. I do not want this jacket. I want what I paid for. Thank you

Since we are only allowed up to 2,000 characters of text I have included an attachment with our response. Thank you

This response was sent to the customer on December 5th.Hello [redacted], This is the only jacket we can get to you in time for Christmas: [redacted]We can add the personalization that you ordered to this jacket and get it to you in time for Christmas.Let us know.Thank You