Splashpads USA, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me assuming the work that was promised in person is completed to a satisfactory quality this fall I will update after the job has been completed
Sincerely,
*** ***

We are very sorry that our customer was not able to reach us easilyThis is unusual as we strive to have good communication with all of our customersWe want to reassure this customer, and any others, that we are very much still in business and are carrying forward with enthusiasm,
building upon the foundation of quality and creativity that our founder, Don E***, put in place. Quality and customer service are of paramount importance to us, and we are certainly committed to resolving any warranty issues that arise with our productsOur VP of Operations has reached out to this customer and is currently in discussions to resolve any warranty issuesIf a refund, as requested herein, is the best avenue to take, then we can certainly provide that as a resolution

We have contacted the subject in the complaint and even traveled to his job site to discuss the matters at hand. We determined that we would be able to repair all the issues on the splash pad within the next month to month and a half. The issues related to the splash pad had mostly to do with...

weather conditions following the installation. All items outlined by Mr. [redacted] will be completed this fall, and we feel confident he will be totally satisfied.

We are currently working on the resolution with an expected completion time of this Friday 8/18.  Rick has been very cordial and helpful in working with us to resolve the concerns.  I appreciate his diligence and empathy toward what has happened and we appreciate that he is going to reimburse us for the warranty concerns we have dealt with.     [redacted]

We definitely want to make sure that any agreed upon obligations are handled in this matter. Our original intention in this matter was to help the Kids Mission with their project. We gave a significant discount on the products offered (>50% off our retail pricing) just to help with this project,...

and we would very much like for the spirit of that intention to be carried out. For a variety of reasons, multiple miscommunications occurred surrounding this delivery. The shipping company did indeed show signature of receipt for the 2 pallets of the materials by the Kids Mission on or about 12/06/2016. Regardless, there seems to be certain components not present.Our owner is going to be on site with this customer this week and inspect what was received and make sure that whatever needs to be provided to complete the agreed upon purchase be sent out as soon as possible to this customer. We expect this to be a happy experience, in the end, for everyone involved.