Splash & Dash Car Wash & Coin Laundry

We apologize for the confusionTo my understanding when our team wanted to correct their mistake of adding the extra $to her laundry card, one felt that it was hers to keep since it was our newest employee's faultCaitlin, who at the time was still under training, apologized to the customer when she realized her mistake and tried to come up with a solution with the customerThis was not a bait and switch, just a simple mistake from employee in trainingWe will not be issuing a refund as this was resolved in store

We apologize for the confusion. To my understanding when our team wanted to correct their mistake of adding the extra $10 to her laundry card, one felt that it was hers to keep since it was our newest employee's fault. Caitlin, who at the time was still under training, apologized to the customer...

when she realized her mistake and tried to come up with a solution with the customer. This was not a bait and switch, just a simple mistake from employee in training. We will not be issuing a refund as this was resolved in store.