Last Summer (yes, its been taking that long to resolve this) - I took my family to the Jersey Shore, I reserved a double room at the Grenville in for $per night I looked up the location on online, and everything seemed perfect We arrived at the location, outside looked ok, we walked into the hotel, and it was nothing like advertised: it was understaffed, it was dirty, it was out of building code on electrical, it was run down, no food, not even a vending machine, linens were dirty, we were very unhappy Our room was not ready, so we went to the beach after driving hours We came back late afternoon, and the interior of our room was even worse, I have pictures to justify this complaintI told the front desk (if you call it that) we were showering and leaving, and we departed that evening I asked for a refund and was denied, I even offered to pay half, because we did shower there, so we could drive home I called, and they were extremely nasty to me as a paying custom
Last Summer (yes, its been taking that long to resolve this) - I took my family to the Jersey Shore, I reserved a double room at the Grenville in for $per night I looked up the location on online, and everything seemed perfect We arrived at the location, outside looked ok, we walked into the hotel, and it was nothing like advertised: it was understaffed, it was dirty, it was out of building code on electrical, it was run down, no food, not even a vending machine, linens were dirty, we were very unhappy Our room was not ready, so we went to the beach after driving hours We came back late afternoon, and the interior of our room was even worse, I have pictures to justify this complaintI told the front desk (if you call it that) we were showering and leaving, and we departed that evening I asked for a refund and was denied, I even offered to pay half, because we did shower there, so we could drive home I called, and they were extremely nasty to me as a paying custom