Spitale Laser Spa/Salon

[redacted] called [redacted] as soon as we received the Revdex.com email on Saturday March and left a messageAfter no response, she called again today March 18th and was able to speak to her in person [redacted] told [redacted] that she never expected the complaint to be formally filed and that she wrote to the Revdex.com before her last appointment in January and did not understand the time lapseShe explained that she is satisfied with resuming her services after she is done breast feeding her new baby,and understands that our policy is for her safety and that of her new babyWe pride ourselves on 100% guest satisfaction and will do everything in our power to insure thatWe have a transparent pricing policy, our regular prices are listed on our website so if we advertise a special percentage off our guests know ahead of time what the cost will beWe do offer a year guarantee which we thoroughly explain at consultationIf after the 8th treatment any hair remains or grows back we will for a year period, do up to an additional treatments free of chargeWe also explain that while most people never need the additional treatments every individual is different and due to physical conditions may need treatments beyond that evenSo we offer very affordable extended maintainence plan if that is the caseThis is always discussed in detail and the guest signs off on itWhile we wish that we could 100% of the time accurately determine whether or not someone will respond effectively to Laser Hair removal treatments its kind of like going in for surgery,we could never offer a money back guarantee and no one in our industry does.I am very happy that we were able to resolve [redacted] issues and hope to keep her happy and satisfied for many years to comeI would like to thank the Revdex.com for the opportunity to respond to this issue and as I truly believe we grow stronger as a company from each relationship and learn from both the good and not so good.Best Regards, [redacted] The Laser Spa of Rochester LLC

Please refer to the attached document in response to complaint # [redacted]. Any questions please call [redacted] ###-###-####.

[redacted] called [redacted] as soon as we received the Revdex.com email on Saturday March 14 and left a message. After no response, she called again today March 18th and was able to speak to...

her in person. [redacted] told [redacted] that she never expected the complaint to be formally filed and that she wrote to the Revdex.com before her last appointment in January and did not understand the time lapse. She explained that she is satisfied with resuming her services after she is done breast feeding her new baby,and understands that our policy is for her safety and that of her new baby. We pride ourselves on 100% guest satisfaction and will do everything in our power to insure that. We have a transparent pricing policy, our regular prices are listed on our website so if we advertise a special percentage off our guests know ahead of time what  the cost will be. We do offer a 2 year guarantee which we thoroughly explain at consultation. If after the 8th treatment any hair remains or grows back we will for a 2 year period, do up to an additional 8 treatments free of charge. We also explain that while most people never need the additional treatments every individual is different and due to physical conditions may need treatments beyond that even. So we offer very affordable extended maintainence plan if that is the case. This is always discussed in detail and the guest signs off on it. While we wish that we could 100% of the time accurately determine whether or not someone will respond effectively to Laser Hair removal treatments its kind of like going in for surgery,we could never offer a money back guarantee and no one in our industry does.I am very happy that we were able to resolve [redacted] issues and hope to keep her happy and satisfied  for many years to come. I would like to thank the Revdex.com for the opportunity to respond to this issue and as I truly believe we grow stronger as a company from each relationship and learn from both the good and not so good.Best Regards,[redacted]  The Laser Spa of Rochester LLC