Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: Scott *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@stratashops.com
We apologize for the inconvenience of the out of stock itemsUnfortunately, we were informed by the manufacturer that they ran out
of stock before shipping out your orderThe items ship directly from the manufacturerThe estimated ship date for the items is mid AugustWe were not informed that you wished to cancel your order while speaking to you todayWe certainly would have canceled it if you wishedWe have refunded your purchase in fullYour order is now canceled and closed
OFFER:
Refunded the customer in fullCanceled and closed the order
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: Scott *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@stratashops.com
We apologize for the inconvenience of the out of stock itemsUnfortunately, we were informed by the manufacturer that they ran out
of stock before shipping out your orderThe items ship directly from the manufacturerThe estimated ship date for the items is mid AugustWe were not informed that you wished to cancel your order while speaking to you todayWe certainly would have canceled it if you wishedWe have refunded your purchase in fullYour order is now canceled and closed
OFFER:
Refunded the customer in fullCanceled and closed the order
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)