Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Allianz Global Assistance, (AGA), [redacted] claims they do not have the proper policy number. Note: The Revdex.com template populated the city address for AGA as ‘Henrico’ vice ‘Richmond’, VA 23233. We would like the complaint resubmitted with the additional requested information. The policy information is provided below.[redacted] for:[redacted]
Claim number: [redacted]AGA Customer Service number: [redacted] Regards,[redacted]Richmond, VA
Dear Ms. [redacted],
Thank you for bringing this matter to my attention. The phone call the consumer placed was reviewed by management and during that call the agent advised the consumer that the cause of her loss was not listed as a named peril in the insuring agreement. As with all insurances, we can...
not deny the consumer the right to file a claim. With all claims, verification of the reason for filing was needed.
The documents were reviewed by the Claim Department and unfortunately, we were unable to honor the claim for reimbursement. At this time we show that the proper decision was made.
I regret that we are unable to provide the consumer with a more favorable response.
Thank you,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the...
insured. According to the claim documentation, the cause of loss was not listed as a named peril in the insuring agreement. Coverage was not provided for not being able to obtain travel documents.At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely,[redacted]
Dear [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Our insurance records indicate you sent in documentation to the Appeal Department for review and we have determined the loss is covered by the policy. At...
this time, the claim has been resolved. Sincerely,[redacted]Quality AnalystClaims Quality Assurance [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. This company has reimbursed me, thank you so much for your help. [redacted]
Regards,[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process has caused the consumer. Our records indicate that the consumer has been contacted and advised that the claim has been paid. Please allow 5 to 7 business days to...
receive the check in the mail. Sincerely, Kalinda H[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration this has caused the consumer. Our programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. As such, in the event a...
claim becomes necessary, we require certain supporting documentation to allow us to accurately apply coverage and adjudicate the claim. As the consumer indicated the reason for cancellation was medical in nature, a Physician Statement Form (PSF) would be included with the claim package. The PSF is designed to assist the consumer in providing us with information we need to adjudicate their claim accurately (i.e. specific information on the condition, onset date, treatment dates, and doctor’s advice regarding cancelation of the trip or event). Even so, the PSF is not required—if they can provide the information we require to adjudicate a claim another way (e.g. a letter from the treating physician detailing the information noted above or a copy of the hospital admission/discharge paperwork), we would be happy to review that instead. In order for us to accurately determine coverage, we ask that the consumer submit a claim form, a copy of the electronic event tickets (or the unused paper tickets if applicable), proof of payment for the event tickets (this may be a copy of the [redacted] invoice), and a PSF or other document which includes the necessary information detailed above.We stand ready to review any supporting documentation the consumer would like to submit.Brian B[redacted]
Dear [redacted]:Complaint ID: [redacted].The Appeals department has receive the documentation on October 26, 2016, and October 28, 2016. Matt O[redacted], @ Supervisor of the Claims department forward the documentation to the Appeals department on October 28, 2016. It has been under review for over 12 days now. I've been told by him and others, this should take appx. 21 days. from date of receiving the documentation. I have spoken to Matt O[redacted] @ Supervisor of the Claims department, Allianz Global Assistance, [redacted], and he mentioned to me it would take up to 21 days under regulatory review with is in the appeal department to make a decision on this claim matter. They should have been writing me a check either on 11/16/2016 or 11/17/2016. So far it has been under review for over 12 days now. They know that one of baggage was lost. They owe me appx. $2,000.00
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not resolve my complaint.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. According to our records, the policy was canceled on February 28th. The consumer was advised that it may take up to one billing cycle for the credit to...
appear. At this time we do not show an error in that credit being submitted. If the consumer still has not received the credit, she is encouraged to call and request to speak to a manager for escalation. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for bringing this matter to my attention. Currently, the claim is pending for the [redacted] itinerary and a copy of the full police report for the missing/stolen item. Once received, the Claim Department will be able to continue their review. The consumer has also been advised...
of this information. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our records indicate that the consumer filed a claim online on August 20th with the following cause “Issue with transportation caused me not to be able to...
go.” At this time we do not have information that indicates that the consumer spoke with someone in August and filed a claim for medical reasons. The consumer called our office in April 2016 and at that time we advised him we needed verification of cause of cancelation along with the appropriate claim forms. The consumer referenced food poisoning at that point. In order to process a claim for a medical reason, we would need verification of the loss, which is why we require an examination within 72 hours of the loss. This information was stated in the terms and agreement of the policy. I am more than happy to assist by reviewing the phone call the consumer states that was made in August. To do so, I will need the phone number that the consumer called from. Sincerely, Kalinda H[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. According to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel Delay. The...
Travel Delay benefit provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $150.00 per person, per day. Pre-paid expenses are not covered under this benefit. The consumer filed a claim for pre-paid expenses which is why we were unable to honor the claim for reimbursement. At this time I regret that we are unable to provide the consumer with a more favorable response. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted],Unfortunately, the policy only offers a 10 day satisfaction guarantee. Once purchased, if within 10 days you determine the policy does not fit your needs, you can request a full refund for the premium. In addition to this, once a claim is filed a refund for the premium is not available.I regret that we are unable to provide you with a more favorable response. Sincerely,[redacted]Claims Quality Assurance[redacted]Richmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
Currently the consumers claim is in a closed status, it has not been finalized. In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policy. Without this document, we are unable to process the claim. Sincerely, Kalinda H[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Sirs: Since I have not heard from you, I assume that Allianz did not contact you. Yesterday I received a check from them for full payment of my stolen item. I appreciate all your help and have not changed my feeling for Allianz. Sincerely, [redacted]
Dear Ms. [redacted]:Thank you for forwarding this
matter to my attention. We apologize for any frustration the claims process may
have caused the consumer.Our insurance programs are like any other type of
insurance in that there are terms, conditions, and exclusions that impact
coverage. These...
terms were readily available in the booking path prior to
purchase and also emailed to the consumer. We show no error in
that submission. The policy also included a 10 day satisfaction guarantee
period which enables consumers to look over the policy and decide if it will
meet their needs. If not, a request can be made for the full refund of the
premium. The consumer has filed a claim for a birth that was
delayed two days. The insuring agreement excluded coverage for any loss
resulting directly or indirectly from normal pregnancy. I regret that we are unable to provide the consumer with a more favorable
response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Analyst
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Allianz Global Assistance, (AGA), [redacted] claims they do not have the proper policy number. Note: The Revdex.com template populated the city address for AGA as ‘Henrico’ vice ‘Richmond’, VA 23233. We would like the complaint resubmitted with the additional requested information. The policy information is provided below.[redacted] for:[redacted]
Claim number: [redacted]AGA Customer Service number: [redacted] Regards,[redacted]Richmond, VA
Dear Ms. [redacted],
Thank you for bringing this matter to my attention. The phone call the consumer placed was reviewed by management and during that call the agent advised the consumer that the cause of her loss was not listed as a named peril in the insuring agreement. As with all insurances, we can...
not deny the consumer the right to file a claim. With all claims, verification of the reason for filing was needed.
The documents were reviewed by the Claim Department and unfortunately, we were unable to honor the claim for reimbursement. At this time we show that the proper decision was made.
I regret that we are unable to provide the consumer with a more favorable response.
Thank you,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the...
insured. According to the claim documentation, the cause of loss was not listed as a named peril in the insuring agreement. Coverage was not provided for not being able to obtain travel documents.At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely,[redacted]
Dear [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Our insurance records indicate you sent in documentation to the Appeal Department for review and we have determined the loss is covered by the policy. At...
this time, the claim has been resolved. Sincerely,[redacted]Quality AnalystClaims Quality Assurance [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. This company has reimbursed me, thank you so much for your help. [redacted]
Regards,[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process has caused the consumer. Our records indicate that the consumer has been contacted and advised that the claim has been paid. Please allow 5 to 7 business days to...
receive the check in the mail. Sincerely, Kalinda H[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration this has caused the consumer. Our programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. As such, in the event a...
claim becomes necessary, we require certain supporting documentation to allow us to accurately apply coverage and adjudicate the claim. As the consumer indicated the reason for cancellation was medical in nature, a Physician Statement Form (PSF) would be included with the claim package. The PSF is designed to assist the consumer in providing us with information we need to adjudicate their claim accurately (i.e. specific information on the condition, onset date, treatment dates, and doctor’s advice regarding cancelation of the trip or event). Even so, the PSF is not required—if they can provide the information we require to adjudicate a claim another way (e.g. a letter from the treating physician detailing the information noted above or a copy of the hospital admission/discharge paperwork), we would be happy to review that instead. In order for us to accurately determine coverage, we ask that the consumer submit a claim form, a copy of the electronic event tickets (or the unused paper tickets if applicable), proof of payment for the event tickets (this may be a copy of the [redacted] invoice), and a PSF or other document which includes the necessary information detailed above.We stand ready to review any supporting documentation the consumer would like to submit.Brian B[redacted]
Dear [redacted]:Complaint ID: [redacted].The Appeals department has receive the documentation on October 26, 2016, and October 28, 2016. Matt O[redacted], @ Supervisor of the Claims department forward the documentation to the Appeals department on October 28, 2016. It has been under review for over 12 days now. I've been told by him and others, this should take appx. 21 days. from date of receiving the documentation. I have spoken to Matt O[redacted] @ Supervisor of the Claims department, Allianz Global Assistance, [redacted], and he mentioned to me it would take up to 21 days under regulatory review with is in the appeal department to make a decision on this claim matter. They should have been writing me a check either on 11/16/2016 or 11/17/2016. So far it has been under review for over 12 days now. They know that one of baggage was lost. They owe me appx. $2,000.00
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not resolve my complaint.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. According to our records, the policy was canceled on February 28th. The consumer was advised that it may take up to one billing cycle for the credit to...
appear. At this time we do not show an error in that credit being submitted. If the consumer still has not received the credit, she is encouraged to call and request to speak to a manager for escalation. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for bringing this matter to my attention. Currently, the claim is pending for the [redacted] itinerary and a copy of the full police report for the missing/stolen item. Once received, the Claim Department will be able to continue their review. The consumer has also been advised...
of this information. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our records indicate that the consumer filed a claim online on August 20th with the following cause “Issue with transportation caused me not to be able to...
go.” At this time we do not have information that indicates that the consumer spoke with someone in August and filed a claim for medical reasons. The consumer called our office in April 2016 and at that time we advised him we needed verification of cause of cancelation along with the appropriate claim forms. The consumer referenced food poisoning at that point. In order to process a claim for a medical reason, we would need verification of the loss, which is why we require an examination within 72 hours of the loss. This information was stated in the terms and agreement of the policy. I am more than happy to assist by reviewing the phone call the consumer states that was made in August. To do so, I will need the phone number that the consumer called from. Sincerely, Kalinda H[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. According to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel Delay. The...
Travel Delay benefit provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $150.00 per person, per day. Pre-paid expenses are not covered under this benefit. The consumer filed a claim for pre-paid expenses which is why we were unable to honor the claim for reimbursement. At this time I regret that we are unable to provide the consumer with a more favorable response. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted],Unfortunately, the policy only offers a 10 day satisfaction guarantee. Once purchased, if within 10 days you determine the policy does not fit your needs, you can request a full refund for the premium. In addition to this, once a claim is filed a refund for the premium is not available.I regret that we are unable to provide you with a more favorable response. Sincerely,[redacted]Claims Quality Assurance[redacted]Richmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
Currently the consumers claim is in a closed status, it has not been finalized. In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policy. Without this document, we are unable to process the claim. Sincerely, Kalinda H[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Sirs: Since I have not heard from you, I assume that Allianz did not contact you. Yesterday I received a check from them for full payment of my stolen item. I appreciate all your help and have not changed my feeling for Allianz. Sincerely, [redacted]
Dear Ms. [redacted]:Thank you for forwarding this
matter to my attention. We apologize for any frustration the claims process may
have caused the consumer.Our insurance programs are like any other type of
insurance in that there are terms, conditions, and exclusions that impact
coverage. These...
terms were readily available in the booking path prior to
purchase and also emailed to the consumer. We show no error in
that submission. The policy also included a 10 day satisfaction guarantee
period which enables consumers to look over the policy and decide if it will
meet their needs. If not, a request can be made for the full refund of the
premium. The consumer has filed a claim for a birth that was
delayed two days. The insuring agreement excluded coverage for any loss
resulting directly or indirectly from normal pregnancy. I regret that we are unable to provide the consumer with a more favorable
response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Analyst