We apologize for the frustration you experienced with getting a replacement charger for your Shoprider Echo scooter We take full responsibility for the delay you experienced with the warranty replacement We realize not having a working scooter is a hardship, and we are dedicated to returning our customers to mobility with little to no inconvenience We did not meet that goal for you We have addressed this with all parties involved The order for your replacement charger has been issued We will be notifying you with the tracking numbers and expected delivery day shortly [redacted] SpinLife.com Customer Service Phone: ###-###-####
[redacted] *** The chair still needs repair of the drive motor per the service technician I have cced you on emails and did try and respond to your last email
I truly apologize that you were not notified that the chair you ordered was on back order- we are updating our policy and procedure for b/o's based on your feedback In most cases this chair ships out in 1-business days Unfortunately, we had not received notification of the back order until August 6th When you requested credit on 8/6/14, our customer service representative was following protocol to assure the chair had not already shipped out Spinlife has, of course, credited back the credit card as promised within hours on 8/7/ Our customer service manager could not reach you by phone, however; did send you an email on 8/as well to verify the credit was being issued We appreciate you letting us know It is extremely important to us to continue to improve our systems and communications We are very sorry we did not create a good customer experience for you Let us know if you would like us to look into another chair and verify shipping time for you [redacted] SpinLife.com Customer Service Phone: ###-###-#### [redacted]
The chair still has not been repaired and I will not clear the complaint until repairs are made you can say you did repairs but you haven't yet Regards, [redacted] ***
No one contacted me to come out for repair last Saturday however I did receive a call on Sunday asking about available dates for Monday through Friday this weekMy husband answered the phone when the technician called and informed him we had appointments on Monday He forgot about other commitments this week on Thursday so when I called the technician became irate with me when I told him I was not available on Thursday and he hung up the phone Spin life did contact me via email and set up the appointment for this Friday the 15th for the repair Hopefully they will show up as scheduled I will not close out this complaint until all repairs have been completed
We certainly apologize for our
lack of communication to provide you with an appointment date to have your lift
chair repaired. We appreciate your follow up with
Spinlife. It enabled us to look into the situation and locate the
source of the delay
The chair was
shipped to you
last year on 8/22/2013.
We received the call for repair
on Tuesday 7/8/2014. We entered a
work order to have a technician set up an appointment on Wednesday 7/9. On Thursday 7/10 we were able to confirm the needed parts and we ordered
them that day. On Monday 7/ the parts were shipped to the
technician for installation. The technician received the parts on Friday 7/
and the work order was completed on the Tuesday 7/
The chair was repaired on the
7/ at no charge per the manufacturer warranty. The service tech
was sent at no charge per our year in home free service
Spinlife’ s daily ongoing
goal is to improve on all aspects of our product line and service. Customer feedback
is crucial to learning what aspects may need improving. We have addressed
the issues you experienced with all parties involved. Our commitment is to
prevent the type of delays and lack of communication that you and your husband
experienced, for future customers
We certainly hope the lift chair
provides you and your husband with continued good service for years to come
*** ***
*** ***
SpinLife.com
Customer Service
Phone:
###-###-####
Website: www.SpinLife.com
We certainly apologize that a charge was initiated for the repair
work that is covered under warranty. We appreciate your follow up
with Spinlife. It enabled us to look into the situation and correct
our error
The Prowler scooter was ordered by
you last year on
7/22/and was, indeed: still covered under warranty.
Once you contacted us to correct the situation, we corrected
all charges. All warranted items were repaired at no charge as the
manufacturer warranty specifies and Spinlife’s one year no charge service
promise.
Spinlife’ s goal is to improve on all aspects of our product line
and service daily. We have addressed all with parties involved
insure a better experience for our customers.
*** ***
*** ***
SpinLife.com Customer Service
Phone: ###-###-####
I have reviewed the response made by the business in reference to complaint ID #######, and find that this resolution is satisfactory to me. with the warranty on the new scooter starting when I take delivery of new scooter
Regards,
*** ***
Our response had been delayed as
although the scooter has been inspected and work performed there is still a
noise after the part was replaced that we still need to correct. We
do not consider the work complete since there is still a noise that needs
correcting We are going to make sure it is. We will address
this complaint with the Revdex.com again once we can say your scooter is repaired and
running to your satisfaction
*** ***
*** ***
SpinLife.com
Customer Service
Phone:
###-###-####
I have reviewed the response made by the business in reference to complaint ID ##### and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for your patience to
resolve your scooter issue. We appreciate your comments about
Spinlife. Ultimately we believe you purchased the item from us and it is
up to Spinlife to get satisfaction for our customers
We truly apologize your scooter
isn’t up
and running. The repair efforts were unsuccessful, so we
have arranged to have the scooter replaced outright. We will continue to
stay in touch, to be confident that you are completely satisfied
with your new scooter.
*** ***
*** ***
SpinLife.com
Customer Service
Phone:
###-###-####
Website:
www.SpinLife.com
The repairs to the chair were not made as the wrong part was ordered, and in addition the part was damaged in transit. I don't know why its been so difficult to get these repairs made. So frustrating and still waiting on the scooter repair
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We are contacting the manufacturer regarding the issue with the incorrect and damaged part shipping out to the tech who was to repair [redacted]’s scooter. When ordering a replacement part we do work with the manufacturer and then the part ships directly to the tech. As soon as we have an update from them on when the correct part will be shipped I will update [redacted]. I will also update you when this repair has been completed.
Thank you
[redacted]
I
truly apologize that you were not notified that the chair you ordered was on
back order. -
we are updating our policy and procedure for b/o's based on
your feedback. In most cases this chair
ships out in 1-2 business days.. Unfortunately, we had not...
received
notification of the back order until August 6th.
When you requested credit on 8/6/14, our customer service
representative was following protocol to assure the chair had not already
shipped out.
Spinlife has, of course, credited back the credit card as
promised within 24 hours on 8/7/14. Our customer service manager could
not reach you by phone, however; did send you an email on 8/7 as well to
verify the credit was being issued.
We appreciate you letting us know. It is extremely
important to us to continue to improve our systems and
communications.. We are very sorry we did not create a good customer
experience for you. Let us know if you would like us to look into another
chair and verify shipping time for you.
[redacted]
[redacted]
SpinLife.com Customer Service
Phone: ###-###-####
[redacted]
We
certainly apologize for the time delay in response to your repair needs.
We strive daily to improve communications to our customers and see in this
instance we did not provide you information to assure you that your scooter was
going to be repaired.
You
had reported the...
issues during the warranty period. Therefore, we were
committed to making the repairs as the warranty promises.
The
technician is always trying to do what is best by replacing a component that is
meant to repair the unit, and collaborates with the manufacturer to help ensure
proper troubleshooting and repairs are made. In this case, we had a
misdiagnosis and ultimately needed to replace the drive assembly.
The
service tech has advised us the work was completed on Sat.
9-20-2014. The complete motor and transaxle assembly was replaced and both the
you and the tech road tested the unit to your satisfaction.
We
are truly sorry we did not have your scooter up and running sooner.
We appreciate you letting us know, so we can address all aspects of your
experience to improve our customer’s experience in the future.
[redacted]
Phone: ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
The part is estimated to arrive to the tech by the end of the day tomorrow. We have informed the tech of this as well and he will be calling you schedule the service visit.
Thank you
[redacted]
SpinLife
Phone: ###-###-####
Website: [redacted]
We apologize for the frustration you experienced with getting a replacement charger for your Shoprider Echo scooter We take full responsibility for the delay you experienced with the warranty replacement We realize not having a working scooter is a hardship, and we are dedicated to returning our customers to mobility with little to no inconvenience We did not meet that goal for you We have addressed this with all parties involved The order for your replacement charger has been issued We will be notifying you with the tracking numbers and expected delivery day shortly [redacted] SpinLife.com Customer Service Phone: ###-###-####
I am still waiting on chair repair once it is complete then I will notify the Revdex.com Regards, [redacted] ***
[redacted] *** The chair still needs repair of the drive motor per the service technician I have cced you on emails and did try and respond to your last email
I truly apologize that you were not notified that the chair you ordered was on back order- we are updating our policy and procedure for b/o's based on your feedback In most cases this chair ships out in 1-business days Unfortunately, we had not received notification of the back order until August 6th When you requested credit on 8/6/14, our customer service representative was following protocol to assure the chair had not already shipped out Spinlife has, of course, credited back the credit card as promised within hours on 8/7/ Our customer service manager could not reach you by phone, however; did send you an email on 8/as well to verify the credit was being issued We appreciate you letting us know It is extremely important to us to continue to improve our systems and communications We are very sorry we did not create a good customer experience for you Let us know if you would like us to look into another chair and verify shipping time for you [redacted] SpinLife.com Customer Service Phone: ###-###-#### [redacted]
The chair still has not been repaired and I will not clear the complaint until repairs are made you can say you did repairs but you haven't yet Regards, [redacted] ***
He has confirmed next Wednesday to repair the chair the chair was not repaired as the wrong part was ordered
No one contacted me to come out for repair last Saturday however I did receive a call on Sunday asking about available dates for Monday through Friday this weekMy husband answered the phone when the technician called and informed him we had appointments on Monday He forgot about other commitments this week on Thursday so when I called the technician became irate with me when I told him I was not available on Thursday and he hung up the phone Spin life did contact me via email and set up the appointment for this Friday the 15th for the repair Hopefully they will show up as scheduled I will not close out this complaint until all repairs have been completed
We certainly apologize for our
lack of communication to provide you with an appointment date to have your lift
chair repaired. We appreciate your follow up with
Spinlife. It enabled us to look into the situation and locate the
source of the delay
The chair was
shipped to you
last year on 8/22/2013.
We received the call for repair
on Tuesday 7/8/2014. We entered a
work order to have a technician set up an appointment on Wednesday 7/9. On Thursday 7/10 we were able to confirm the needed parts and we ordered
them that day. On Monday 7/ the parts were shipped to the
technician for installation. The technician received the parts on Friday 7/
and the work order was completed on the Tuesday 7/
The chair was repaired on the
7/ at no charge per the manufacturer warranty. The service tech
was sent at no charge per our year in home free service
Spinlife’ s daily ongoing
goal is to improve on all aspects of our product line and service. Customer feedback
is crucial to learning what aspects may need improving. We have addressed
the issues you experienced with all parties involved. Our commitment is to
prevent the type of delays and lack of communication that you and your husband
experienced, for future customers
We certainly hope the lift chair
provides you and your husband with continued good service for years to come
*** ***
*** ***
SpinLife.com
Customer Service
Phone:
###-###-####
Website: www.SpinLife.com
We certainly apologize that a charge was initiated for the repair
work that is covered under warranty. We appreciate your follow up
with Spinlife. It enabled us to look into the situation and correct
our error
The Prowler scooter was ordered by
you last year on
7/22/and was, indeed: still covered under warranty.
Once you contacted us to correct the situation, we corrected
all charges. All warranted items were repaired at no charge as the
manufacturer warranty specifies and Spinlife’s one year no charge service
promise.
Spinlife’ s goal is to improve on all aspects of our product line
and service daily. We have addressed all with parties involved
insure a better experience for our customers.
*** ***
*** ***
SpinLife.com Customer Service
Phone: ###-###-####
***
The part is in transit to the techWhen he receives he will be contacting you for repairWe will keep tracking the status
Thank you
I have reviewed the response made by the business in reference to complaint ID #######, and find that this resolution is satisfactory to me. with the warranty on the new scooter starting when I take delivery of new scooter
Regards,
*** ***
Our response had been delayed as
although the scooter has been inspected and work performed there is still a
noise after the part was replaced that we still need to correct. We
do not consider the work complete since there is still a noise that needs
correcting We are going to make sure it is. We will address
this complaint with the Revdex.com again once we can say your scooter is repaired and
running to your satisfaction
*** ***
*** ***
SpinLife.com
Customer Service
Phone:
###-###-####
I have reviewed the response made by the business in reference to complaint ID ##### and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for your patience to
resolve your scooter issue. We appreciate your comments about
Spinlife. Ultimately we believe you purchased the item from us and it is
up to Spinlife to get satisfaction for our customers
We truly apologize your scooter
isn’t up
and running. The repair efforts were unsuccessful, so we
have arranged to have the scooter replaced outright. We will continue to
stay in touch, to be confident that you are completely satisfied
with your new scooter.
*** ***
*** ***
SpinLife.com
Customer Service
Phone:
###-###-####
Website:
www.SpinLife.com
The repairs to the chair were not made as the wrong part was ordered, and in addition the part was damaged in transit. I don't know why its been so difficult to get these repairs made. So frustrating and still waiting on the scooter repair
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We are contacting the manufacturer regarding the issue with the incorrect and damaged part shipping out to the tech who was to repair [redacted]’s scooter. When ordering a replacement part we do work with the manufacturer and then the part ships directly to the tech. As soon as we have an update from them on when the correct part will be shipped I will update [redacted]. I will also update you when this repair has been completed.
Thank you
[redacted]
I am still waiting on chair repair once it is complete then I will notify the Revdex.com.
Regards,
[redacted]
I
truly apologize that you were not notified that the chair you ordered was on
back order. -
we are updating our policy and procedure for b/o's based on
your feedback. In most cases this chair
ships out in 1-2 business days.. Unfortunately, we had not...
received
notification of the back order until August 6th.
When you requested credit on 8/6/14, our customer service
representative was following protocol to assure the chair had not already
shipped out.
Spinlife has, of course, credited back the credit card as
promised within 24 hours on 8/7/14. Our customer service manager could
not reach you by phone, however; did send you an email on 8/7 as well to
verify the credit was being issued.
We appreciate you letting us know. It is extremely
important to us to continue to improve our systems and
communications.. We are very sorry we did not create a good customer
experience for you. Let us know if you would like us to look into another
chair and verify shipping time for you.
[redacted]
[redacted]
SpinLife.com Customer Service
Phone: ###-###-####
[redacted]
We
certainly apologize for the time delay in response to your repair needs.
We strive daily to improve communications to our customers and see in this
instance we did not provide you information to assure you that your scooter was
going to be repaired.
You
had reported the...
issues during the warranty period. Therefore, we were
committed to making the repairs as the warranty promises.
The
technician is always trying to do what is best by replacing a component that is
meant to repair the unit, and collaborates with the manufacturer to help ensure
proper troubleshooting and repairs are made. In this case, we had a
misdiagnosis and ultimately needed to replace the drive assembly.
The
service tech has advised us the work was completed on Sat.
9-20-2014. The complete motor and transaxle assembly was replaced and both the
you and the tech road tested the unit to your satisfaction.
We
are truly sorry we did not have your scooter up and running sooner.
We appreciate you letting us know, so we can address all aspects of your
experience to improve our customer’s experience in the future.
[redacted]
Phone: ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
The part is estimated to arrive to the tech by the end of the day tomorrow. We have informed the tech of this as well and he will be calling you schedule the service visit.
Thank you
[redacted]
SpinLife
Phone: ###-###-####
Website: [redacted]