Spinelli's Pizzeria Tempe

In response  to complain ID#[redacted]The customer  placed  his order, at 133am on 3/14/15. He was quoted 1 hour for delivery.   The order showed  up at his hotel room at 228am on3/14/15. The customer  argued the order was late and wanted to cancel. We time stamp our...

orders when they are received  and when the orders are delivered as a method of quality control.   The customer  receivedhis order with in the original  time quoted. Therefore our policy dictates the customer is responsible for the cost of the order. The customer  called our Restaurant and talked to a manager  who politely explained  our policy.   At which time the customer  became verbally abusive and hung up. He continually  called the establishment over and over demanding his money  back. During the course of those calls atno point did he speak to the owner of the business  nor did anyone  use any obscenities towards  this customer. The owner was not on site this night. I am really appalled  of the accusation by the customer  that the wait time was two hours and that a staff member  let alone the owner would respond  with an obscenity  like that.  The customer  filed acharge-back for this bill, which we didn't fight.  As a small  business  wecannot absorb  the cost for a customer  who changes  their mind after getting  what they ordered  in the timeframe  promised. However we decided  not to fight the chargeback  and returned  the money to Cody. This complaint has been resolved so we are a little confused  as to why this complaint was filed with the Arizona  RevDex.com.Respectfully, [redacted] SQinelli 's Tempe L.L.P

In response  to complain ID#[redacted]The customer  placed  his order, at 133am on 3/14/15. He was quoted 1 hour for delivery.   The order showed  up at his hotel room at 228am on3/14/15. The customer  argued the order was late and wanted to cancel. We time stamp our...

orders when they are received  and when the orders are delivered as a method of quality control.   The customer  receivedhis order with in the original  time quoted. Therefore our policy dictates the customer is responsible for the cost of the order. The customer  called our Restaurant and talked to a manager  who politely explained  our policy.   At which time the customer  became verbally abusive and hung up. He continually  called the establishment over and over demanding his money  back. During the course of those calls atno point did he speak to the owner of the business  nor did anyone  use any obscenities towards  this customer. The owner was not on site this night. I am really appalled  of the accusation by the customer  that the wait time was two hours and that a staff member  let alone the owner would respond  with an obscenity  like that.  The customer  filed acharge-back for this bill, which we didn't fight.  As a small  business  wecannot absorb  the cost for a customer  who changes  their mind after getting  what they ordered  in the timeframe  promised. However we decided  not to fight the chargeback  and returned  the money to Cody. This complaint has been resolved so we are a little confused  as to why this complaint was filed with the Arizona  RevDex.com.Respectfully, [redacted] SQinelli 's Tempe L.L.P