Spin It Golf Products, LLC

Initial Business Response / [redacted] (1000, 13, 2015/09/02) */ Hello [redacted] , I have received your letter dated 8/28/2015, regarding case ID [redacted] In regards to the customers comments about not responding, I am attaching two PDF's that contain email communication between our company and the customerThe customer has been asked to provide the model, or send pictures of the cart, so we can identify the model and get the proper parts for himHe has not provided the information requested, so we are unable to assist until he does soAlso, the customer is not registered in our system and we have no record of the purchase for warranty purposes, so we have no idea what model he is talking about unless he helps usWhen the customer provides the requested information, we will be able to assist Thanks ***

Initial Business Response /* (1000, 13, 2015/09/02) */
Hello [redacted],
I have received your letter dated 8/28/2015, regarding case ID [redacted]. In regards to the customers comments about not responding, I am attaching two PDF's that contain email communication between our company and the...

customer. The customer has been asked to provide the model, or send pictures of the cart, so we can identify the model and get the proper parts for him. He has not provided the information requested, so we are unable to assist until he does so. Also, the customer is not registered in our system and we have no record of the purchase for warranty purposes, so we have no idea what model he is talking about unless he helps us. When the customer provides the requested information, we will be able to assist.
Thanks
[redacted]