on March and I spend hours in the morning and hours at night negotiating the price on a new FLease, trading in my FAfter all the negotiations and an agreement on the price we close and shake handsWe agreed and Ronnie ***, the New Car Sales Director, went ahead and checked my credit, a few minutes later he came back telling me that my credit was approved and that I have an outstanding creditI was patiently waiting, it was already pm, and close to I asked Ronnie [redacted] if we were going to sign or if we will do it the next day, he told me the next dayBut, I ask him, you will not change my agreed price, right? he said NO, you have my word, everything is settled I left home and came back next morning to sign contractsRonnie ***, was not there the next dayI was with finance people reviewing the terms and about to sign documents while suddenly, eh asked me for a minute, and walked out of there, a minute later the sales person, Richard ***, came back to tell me that the price had just change $plus above on our agreed priceHe said they did wrong calculationsHow can you make such mistake after almost hours of different sessions and negotiations? Theres no way they have missed their numbersI left very upset and walk out of thereThese people there just like to play with customers and their feelingsNon of the managers apologized to me at allI have left voice message on Ronnie mobile number and send him an email requesting an apology and or an explanationIm now will have to wait for a while until I approach another dealership since they have run my credit with no reason at all, the didn't had their numbers together or they assumed they could have get more money out of my pocket in the very last minute just before signing the contractBe aware about their play-games there they are not honest and a shake hand and their word means nothing to them
Since purchasing my vehicle with Spikes Ford, I have had nothing but negative experience as a customerIn October of 2014, I purchased a certified pre-owned Ford EscapeShortly after my purchase, my vehicle began giving notifications regarding the need of engine service along with the lighting up of the engine light on my dashboard, (which I quickly learned that when that notification appeared, I would have to turn my car off and then back on before I could drive.) I have had to take my vehicle in quite a few times for fixing, and was never able to get an explanation as to what was wrong with my vehicle nor what was done to fix the issueRecently, another notification lit up, this time suggesting that I replenish the engine coolantSince it is an easy fix, I decided to check it out myself and realized that the coolant level was where it should beOn my most recent trip, which occurred December 12th, I asked the spike's ford service center them to check the engine coolant level (and explained that I had checked and the level was not low), as well as the engine light (since it was on at the time again) when I took my vehicle in for an oil change a few days laterThey told me they'd have to keep it over the weekend because it was a valve that needed replacing, but they'd need me to pay a $deductible since I had exceeded the 30,mile warranty and was now only covered under the extended warrantyI asked them to reconsider charging me the deductible since I had already taken in my vehicle so many times and I was still having the same problemThey told me they would look into the history of the vehicle's maintenance and would notify me in case I would be needing to pay the $Halfway into the week I get a call from them explaining that my vehicle is ready for pick up, everything was taken care of, and I would not have to pay the deductible after allUpon turning on my vehicle, the previous engine coolant notification popped up I go back in and asked them to take another look because the notification had reappearedThey looked under my hood and explained that the mechanic provided inaccurate diagnostics and they'd have to keep it a few more days to take another, closer look at itFinally, after another week of having my vehicle in Spike's Ford service center, I get a call back saying that my vehicle was ready for pick up, and all I would have to do is refill the rental with gas upon return and I would be good to goWhen attempting to pick up my vehicle, I am charged the $deductible for their serviceI explained that I had been told everything was taken care of, that I had been by before to pick up my vehicle, but had to leave it behind due to the problem not being actually fixedOnce they were done checking, they called over Alden ***, Service Advisor, who had attended me all previous visits, and without even saying hello proceeded to tel l me they could not cover my vehicle because I had exceeded the 30K mile warranty and had not been by with the same problem, because when an engine light goes off it could mean many different things depending on the code that it providesI had no way of knowing this since I was never given any type of explanation as to what was wrong with my vehicle, nor what was done to fix itI said I was not able to pay because I was short on cash and the only reason I had left it behind was due to the fact that I was told that I was not going to be charged Alden [redacted] asked who told me that and said he would not be able to release my vehicle until I payed my deductibleI expressed my frustration, saying that I didn't understand why I would be told I wouldn't have to pay and then be charged $when picking up my vehicleI also explained that I didn't know my vehicle had a different issue every time the engine light turned on because nobody ever took the time to explain anything to meHe then sternly asked me to not raise my voice, extended his hand to me with my car key and told me to take my car and leaveThis last encounter with Spikes Ford has left me extremely disappointed with their service, which led me to submit this review
on March and I spend hours in the morning and hours at night negotiating the price on a new FLease, trading in my FAfter all the negotiations and an agreement on the price we close and shake handsWe agreed and Ronnie ***, the New Car Sales Director, went ahead and checked my credit, a few minutes later he came back telling me that my credit was approved and that I have an outstanding creditI was patiently waiting, it was already pm, and close to I asked Ronnie [redacted] if we were going to sign or if we will do it the next day, he told me the next dayBut, I ask him, you will not change my agreed price, right? he said NO, you have my word, everything is settled I left home and came back next morning to sign contractsRonnie ***, was not there the next dayI was with finance people reviewing the terms and about to sign documents while suddenly, eh asked me for a minute, and walked out of there, a minute later the sales person, Richard ***, came back to tell me that the price had just change $plus above on our agreed priceHe said they did wrong calculationsHow can you make such mistake after almost hours of different sessions and negotiations? Theres no way they have missed their numbersI left very upset and walk out of thereThese people there just like to play with customers and their feelingsNon of the managers apologized to me at allI have left voice message on Ronnie mobile number and send him an email requesting an apology and or an explanationIm now will have to wait for a while until I approach another dealership since they have run my credit with no reason at all, the didn't had their numbers together or they assumed they could have get more money out of my pocket in the very last minute just before signing the contractBe aware about their play-games there they are not honest and a shake hand and their word means nothing to them
Since purchasing my vehicle with Spikes Ford, I have had nothing but negative experience as a customerIn October of 2014, I purchased a certified pre-owned Ford EscapeShortly after my purchase, my vehicle began giving notifications regarding the need of engine service along with the lighting up of the engine light on my dashboard, (which I quickly learned that when that notification appeared, I would have to turn my car off and then back on before I could drive.) I have had to take my vehicle in quite a few times for fixing, and was never able to get an explanation as to what was wrong with my vehicle nor what was done to fix the issueRecently, another notification lit up, this time suggesting that I replenish the engine coolantSince it is an easy fix, I decided to check it out myself and realized that the coolant level was where it should beOn my most recent trip, which occurred December 12th, I asked the spike's ford service center them to check the engine coolant level (and explained that I had checked and the level was not low), as well as the engine light (since it was on at the time again) when I took my vehicle in for an oil change a few days laterThey told me they'd have to keep it over the weekend because it was a valve that needed replacing, but they'd need me to pay a $deductible since I had exceeded the 30,mile warranty and was now only covered under the extended warrantyI asked them to reconsider charging me the deductible since I had already taken in my vehicle so many times and I was still having the same problemThey told me they would look into the history of the vehicle's maintenance and would notify me in case I would be needing to pay the $Halfway into the week I get a call from them explaining that my vehicle is ready for pick up, everything was taken care of, and I would not have to pay the deductible after allUpon turning on my vehicle, the previous engine coolant notification popped up I go back in and asked them to take another look because the notification had reappearedThey looked under my hood and explained that the mechanic provided inaccurate diagnostics and they'd have to keep it a few more days to take another, closer look at itFinally, after another week of having my vehicle in Spike's Ford service center, I get a call back saying that my vehicle was ready for pick up, and all I would have to do is refill the rental with gas upon return and I would be good to goWhen attempting to pick up my vehicle, I am charged the $deductible for their serviceI explained that I had been told everything was taken care of, that I had been by before to pick up my vehicle, but had to leave it behind due to the problem not being actually fixedOnce they were done checking, they called over Alden ***, Service Advisor, who had attended me all previous visits, and without even saying hello proceeded to tel l me they could not cover my vehicle because I had exceeded the 30K mile warranty and had not been by with the same problem, because when an engine light goes off it could mean many different things depending on the code that it providesI had no way of knowing this since I was never given any type of explanation as to what was wrong with my vehicle, nor what was done to fix itI said I was not able to pay because I was short on cash and the only reason I had left it behind was due to the fact that I was told that I was not going to be charged Alden [redacted] asked who told me that and said he would not be able to release my vehicle until I payed my deductibleI expressed my frustration, saying that I didn't understand why I would be told I wouldn't have to pay and then be charged $when picking up my vehicleI also explained that I didn't know my vehicle had a different issue every time the engine light turned on because nobody ever took the time to explain anything to meHe then sternly asked me to not raise my voice, extended his hand to me with my car key and told me to take my car and leaveThis last encounter with Spikes Ford has left me extremely disappointed with their service, which led me to submit this review