Spicy Lingerie, Inc.

Initial Business Response /* (1000, 8, 2015/06/02) */
We greatly apologize for any inconvenience the customer has encounteredA full refund for the amount of $has been issued to the customer's credit/debit card used to purchase the orderPlease allow - business days for the credit/debit
card issuer to post the transaction on the account
Initial Consumer Rebuttal /* (2000, 10, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello,Unfortunately, we are unable to accept items that are damaged or have signs of useOur website states the following, "Please Inspect your package once you receive itIn the rare case there
is a damaged item, missing item or an incorrect item in your package, we
require that you contact us within hours after receiving your
packageIf no attempt to contact us via telephone, email or live chat regarding the damaged/missing items within hours, all item
are deemed correct & received"For more information regarding our return policy, please visit the following page: Return Policy

As stated on our website, "Please Inspect your package once you receive itIn the rare case there
is a damaged item, missing item or an incorrect item in your package, we
require that you contact us within hours after receiving your
packageIf no attempt to contact us via telephone, email
or live chat
is made regarding the damaged/missing item within hours, all items
are deemed correct & received"Our records show that the customer's package was delivered on Monday, February 06, For more information regarding the delivery of the package, please visit UPS, tracking #: ***The customer first contacted us on February 15, regarding the damaged item, which is past our hour policyPlease note that we must strictly enforce all of our policies to ensure that all of our customers are treated equally and fairly

Hello,Unfortunately, we are unable to accept of the items purchased due to signs of use and damagedAs a courtesy, we have offered to reship the items to the customer, however, the customer has stated that they are not interested in the itemsPlease note that the rest of the items have been
accepted and a refund of $has been processed

Initial Business Response /* (1000, 5, 2015/08/06) */
We greatly apologize for any inconvenience the customer has encounteredUnfortunately, we do not have any notes that the customer contacted us regarding cancellationWe would be more than happy to listen to our phone call records if the
customer could provide the the date in which she calledAt this time we have agreed to waive the restocking fee and accept the return for a full refund on the itemHowever, the return shipping fee is the responsibility of the customerPlease note that all back orders are kept open for monthsOur records show that the customer placed her order on February 8, 2015, therefore, any back orders still pending would have been cancelled on August 8,
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is exactly what was told to me when I called about the orderAgain, it was months ago that the order was placedIt is unreasonable for a company to require the date and agent name of a call that took place that long agoI must reiterate the unfair policy of the company and their unwillingness to credit the shipping costs for me to return the itemIt also does not seem to me that my request is out of the ordinaryAccording to their response, there is a difference of one dayThis is bad business and they have lost me as a customer
Final Business Response /* (4000, 9, 2015/08/07) */
We ask that the customer provides the date in which she called requesting to cancel the back order to be able to locate the call recording
Most items are returnable within days from the date the order was deliveredAll returns are subject to a $restocking fee and the return shipping fee is the responsibility of the customerIn this case, we have agreed to waive the restocking fee as a courtesy to the customer

I am rejecting this response because: bottom line, it isn't right. The company obviously does not care about their customer satisfaction. I will not be making any more purchases from them nor do I have anything positive to say about spicy lingerie. 100 dollars is what I spent there, and this may not be a lot of money of them but it is to me. This lingerie was for a boudoir shoot for my wedding, so the fact that there is no consideration for special occasions shows their lack of compassion and morality. I have low expectactions for this company and regret ever purchasingredients from them. Im sure none of this will have any bearing on their decision to deny my request of a replacement, but I will do my part in making sure everyone knows to avoid them like the plague.

We apologize for any inconvenience the customer has encountered. However, at this time we must respectfully decline the customer's request.

We greatly apologize for any inconvenience the customer has encountered. Unfortunately, we did experience a delay with a large shipment we were expecting from the manufacturer. Our records show that the customer did request to cancel her order on October 24, 2016 and a full refund was issued to her...

VISA card used to place the order.

Hello,We apologize for the lack of communication and are truly sorry that your shopping experience with Spicy Lingerie was not the best. As a one time courtesy, we will accept your costume return for a refund. A credit of $159.95 will be issued to your VISA card ending in 8089. Please allow 2 - 3 business days for your card issuer to post the transaction on your account.Regards,[redacted]Spicy Lingerie Inc.

Hello,We greatly apologize for any inconvenience the customer has encountered. However, as stated on our website, costumes are returnable for store credit only. For more information regarding our return policy, please visit the following link: Return Policy. A store credit code for the amount of...

$159.95 was emailed to the customer on December 29, 2017.Regards,[redacted]Spicy Lingerie Inc.

Initial Business Response /* (1000, 5, 2015/08/24) */
We greatly apologize for any inconvenience the customer has encountered. Unfortunately, style [redacted] is currently on back order at this time. Our records show that a back order notification was sent to the customer on July 20, 2015. If the...

customer would like to find a replacement to have shipped sooner, we would be more than happy to assist her with that.
A pre-authorization was submitted to the credit/debit card issuer at the time the order was placed to verify that the funds were available. However, the final charge has not been submitted. The customer can verify this with their credit/debit card issuer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12585676, and find that this resolution is satisfactory to me.Thank you very much for helping me out with resolving this issue, as the company informed me in their reply - I should be expecting my refund within 2-3 business days. I hope they will keep their word, and if not I will reach up to you again for further assistance. Once again, thank you and truly appreciate your help! Kind regards,[redacted]

I am rejecting this response because:    I have seen no proof of the items being damaged, all things they have said.   I do not believe that there is any damage, other than poor quality items.   I expect my money back!

Initial Business Response /* (1000, 8, 2016/01/05) */
We greatly apologize for any inconvenience the customer has encountered. However, our records show that the customer disputed the charge with her credit issuer back in November 2015. Therefore, the funds have been provided to her by her...

credit/debit card issuer. In regards to the package, we have not received the return.
Initial Consumer Rebuttal /* (3000, 10, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did dispute the charge with my credit card. They did issue me a refund. Then on December 18th my credit card company reissued the payment back to your company. I was also informed that you did receive the package. So it is only fair to receive my refund.
Final Consumer Response /* (2000, 18, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The problem has been taken care of thank you
Final Business Response /* (4000, 16, 2016/01/11) */
Please allow 2 - 3 business days for your credit/debit card issuer to post the transaction on your account. For more information regarding this matter, please contact your credit issuer.

We greatly apologize for any inconvenience the customer has encountered. However, we are not responsible for any items that are damaged after arrival. In regards to the duplicate item, our records show that the customer submitted an order for a total of 6 items, 2 of which were the same. Attached is...

a copy of the original sales receipt.The customer may return the duplicate item within 30 days of delivery as long as it meets are return policy. For more information regarding our return policy, please visit following link: Return Policy