SPI Produce Inc

Good Morning,This is in response to complaint Id [redacted] for [redacted]-[redacted]. Here at Automax we are committed to providing our customers with all the information available about the vehicle through two different vehicle history reports as well as damage disclosure forms and vehicle inspection...

reports. Please find the attached documents with this email that proves that the customer was fully made aware of the damages to this particular vehicle and her acknowledgement of these disclosures with her signatures on the documents. Also attached you will find a copy of her drivers license as well.We are always striving for excellent customer service and had the customer let management know as soon as the vehicle was giving her trouble, we would have taken the necessary steps required to correct the issue or issues. The first mention of this situation did not arise till about last week or so when the customer left us a review on facebook. When we did try to reach out to her via facebook, she declined our help. We feel like at this point we had done everything right by disclosing all the information about her car before she purchased the vehicle, hence we are not obligated to help her.Thank youHarish R[redacted]

The vehicle that we sold Ms [redacted] is under full factory manufacturers warranty. The manufacturer declined the warranty claiming that the customer was negligible with her vehicle. Per [redacted] Chevrolet service dept, Ms [redacted] continued to drive the vehicle as it was overheating which caused...

further damage to the engine. Had she pulled over and pushed onstar for assistance, they would have towed her vehicle back to the repair facility and fixed her vehicle at no cost to the customer. When Ms [redacted] first mentioned she was having car trouble, we recommended taking her vehicle to [redacted] Chevrolet and also did agree that a loaner vehicle would be provided but since the factory declined the claim due to negligence, a loaner was not provided either. We understand the difficult situation Ms [redacted] is in and would like to offer splitting the cost of the repairs with the customer and the repairs to be taken place at an independent repair shop.