Spencer's TV & Appliance

While their prices are very good, their installation services are a rip off, slip shod, incomplete, and completely unethical. When they installed a full kitchen set of appliances at our home in Prescott, the installer asked for $100 more than the price we originally quoted.
Then we found out the water was not connected to the sub zero refrigerator. Called the installer who said they would come back up on the 11th to take care of that. Installer said he was told by the cabinet contractor who was doing other work in the kitchen not to connect the water. First, that is a lie, Secondly, bot my wife and I were there -- why would he ask another party? Thirdly, water connection is part of the normal install for this unit. It makes no sense that a question would even be asked when the water hookup line was in plain sight.

Then we found out the that the large range/oven was not installed properly, the right front lag was never adjusted to the floor, range was not leveled, and the leg cover was not in place.

An hour before the installer was due to arrive, he called to say he was on the way -- and there would be a $150 service charge to hook up the water line to the refrigerator. This was not a special call just for us, as they had other calls in the area that day.

A call to the store manager (Joe) went further downhill, as he sided with the installers lie that he was told not to hook up the water. That's a very poor service approach given the large 5 figure amount of our order.

Certainly they will not get our next remodel business, or from any of our other relatives or friends.

Can't beat their prices. And they are not just a pinch below most others stores. I've purchased three appliances at different times and saved about $700 altogether. Each delivery was on schedule with good communication (with a 2 hour window time frame). Even friendly, careful installers! Thanks to Spencers!

Extended Warranty Company denying claim to fix the Whirlpool Cabrio Washing machine under extended warranty.

See below for details of complaint.

Installation was a joke - on us. I will NEVER shop at Spencer's again

This is in regards to a Speed Queen Dryer that was purchased from Spencers TV & Appliance on 07/15/2018. The sales person Kevin said Speed Queen was the best for dependability it cost a little more compared to other brands but I wanted something that would last, so I figured he knew more about the Appliances. As I found out Spencers and Speed Queen don’t back up their products. The dryer was delivered on 07/21/20018 and setup in the house. The dryer started to make a rattle noise and installer said I would have to talk to the sales person at Spencers which was Kevin Fleming and he said they would replace with another one. The 2nd Speed Queen Dryer was delivered and that one made the same noise. I called Kevin at Spencers and he told me that Goldwing their service department would have to look at the dryer rattle problem. So the service man Art from Goldwing came out to check the dryer and he thought it was the heater so he ordered the part from Speed Queen and came out the 2nd time to replace the heater. The dryer still made the rattle noise in the mean time I personally called Speed Queen and talked to Daryl J a Technical Service Representative there he said he would look into it and get back with me and Art at Goldwing. Art at Goldwing came out again to try and fix the rattle noise this time their fix was a sheet metal screw to hold the heater plate in place. This didn’t fix the dryer rattle noise so I called Daryl at Speed Queen again and he said he had talked with his team leader and feels he knows what is wrong. Daryl then sent the parts to Art at Goldwing to resolve the dryer noise, this time it was Assy Idler Lever & Wheel and Belt Cylinder-Rubber Face PKG this didn’t fix the dryer noise for the 3rd time. I than called Spencers and talked to the manager Cliff he said he would work on this as it might take some time as Speed Queen is not as congenial as replacing there product. I feel I paid good money and have been very patient and on this issue with the rattle noise on my dryer and no one backs up the products they sell and caries weather or not this is resolved.

I purchased and received a Speed Queen washer and dryer on Oct 13, 2018. Both of them are broken, I have had service come out. I want a complete refund.

I have spoken to Speed Queen directly and the technicians have shared that the noises are not normal. The technician from Goldwing Appliance that Spencers sent out does not know what he is doing.

I Purchased a Electrolux Front load washer from spencers in February 2018. Yesterday morning my Washer Machine glass door exploded out of nowhere, sounded like a bomb went off, I called the police thinking someone broke in my house. Glass broke and flew in the drum and forward on the floor, mind you it is double windowed and thick glass. No load was running and no clothes in drum, Drum was dry wasnt used all day. I called spencers because I have warranty, they are faxing my claim to a G2 name company that my warranty is covered for the product. Electrolux is a brand of Fridgadair. They will come Tuesday to see my washer and probably want to replace parts. but I dont want to chance this device exploding again. I also read reviews on electroux and there is 280 cases of expoloding out of nowhere washer glass doors. I dont know why they are selling this product. I asked spencers if I can purchase another brand and same price match for another washer. They cant do that and also mentioned they never heard this happen before and have sold 1500 units this year. Spencers offered me to purchase another one if I choose out of my own pocket with no discount offered or accountability taken. So I paid for warranty I probably will not use. it is a dangerous product. I would rate this product ZERO IF I Could.

DO NOT BUY AN EXTENDED WARRANTY ON ANYTHING SPENCER’S SELLS.
Spencer’s uses a third party called *** which Spencer’s apparently owns. *** is horrible beyond belief. It will not respond to claims in a reasonable time (9 days to fix refrigerator).
Consumer Reports says not to buy extended warranties because they are a bad deal. The profits made by the seller are obscene.
But putting all this aside, this extended warranty is essentially worthless. If no one will respond, what is the point in having it.

On July 28th I purchased a kitchen suite from Spencers TV and Appliance for $4,380. Spencers installed the appliances and within 24 hours I woke up my entire home flooded with about 2 inches of water. I called Spencers and told them about the leak I had and they told me to contact a plumber and that they were not responsible. WHen the plumber arrived he said the issue was the new refrigerator was connected to a broken water valve. Section D of the delivery and install contract states that, "Refrigerators- there must be a water line with a working shut-off valve in place for us to hook up the appliance. You have purchased a new water line connection kit (which I purchased)- we cannot use existing connection parts for new appliance hookups. For ice and water dispensing models: water shut-off valve is located within 6' of appliance and on same floor. SHUT-OFF VALVE IS CORROSION-FREE, IN GOOD WORKING CONDITION, has metal connection and requires no plumbing alterations to connect our parts." As it states in Spencers contact, the plumber should have never done the install given that it was obvious I had a broken valve. The install should have been declined and they should have told me I needed to replace the valve. As a result of the installers negligence and disregard for the contract terms and rulles, the improper install has resulted in me having over $6,300 in damages to my home. I've contacted Spencers multiple times but they tell me that they are not responsible for damages due to improper install.

We Purchased a Whirlpool Range from Spencer's TV. It is defective and does not function properly. We contacted Spencer's the day after it was delivered to inform them of the issue. We have tried working with Spencer's to get the range replaced or return it for a refund. They refuse and keep directing us to a repair facility which has not repaired the appliance.

We purchased a new home in October 2017.
The appliances were purchased from Spencer’s Appliances in Glendale Arizona
***,623 ***.
Our problem is with the Whirlpool Aqua Clean, self cleaning oven, it doesn’t clean anything and is an on going issue with others that own them.
Consumer reports stated they tried on several occasions to get the oven to self clean
and it fails , same results from reviews posted .
I am 70 years old my wife is 64 we physically cannot get on our hands and knees to clean an oven that’s supposed to clean itself, additionally we have only used the oven
four time since Oct! So it has very little use but is dirty inside .
I contacted Spencer’s three times , talking to Ed, all he wanted to do is argue.
Then he said Spencer’s would give us a credit for 300.00 dollars to purchase a new oven.
We paid extra to upgrade to this oven based on their advertising,it cleans itself in 40 minutes .
I told him on July 10th that wasn’t acceptable, we would like to have a different brand
with regular self clean , which they have for the same price we paid for ours .
He said no way, I asked him for the managers name and number and he refused.

I found an over the counter microwave that I wanted to replace the one I had. I also applied for credit on their website and was approved. I went down to the Goodyear store to purchase the microwave, only to be told they didn't have it in stock. I asked to have it ordered and was told they couldn't order it and it was unavailable. I asked the salesman why it was on their website and he said he didn't know. So I selected another microwave and when I presented the approval for credit, I was told they couldn't take it unless I bought an appliance for over $400. Funny thing is, the original microwave I wanted was $429. I went ahead and purchased the one I had selected, but after getting home and thinking about the bait and switch, I decided to cancel my order abd go elsewhere.

We were delivered a defective, damaged refrigerator and want to return it. We were told that there would be a 20% restocking fee. Even if we wanted a different refrigerator. When we called the delivery guy immediately following delivery, he said that he knew where the dent was in the door. So, basically, he knew the refrigerator was damaged, but he delivered it anyway. We also mentioned that the doors were not level and were told that one door was heavier than the other due to the ice maker - which is a complete lie. He just didn’t want to adjust it. While we were waiting for them to bring a replacement door out (3 weeks), we noted that one of the doors does not close properly and the ice maker isn’t working either. When I called to ask if I could get a replacement, I was told that they would only offer to send a technician. I want to return the defective, damaged merchandise and get a refund. They said that if I wanted to return this one, I would have to pay the 20% restocking fee. I paid for a new, working refrigerator and this is not what I have. I’ve had to make 5 calls and have never gotten to speak to a manager.

Purchased an LG brand new
Refrigerator in Nov 2017. Jan, 2018 I complained to the store that the water from the fridge dispenser tastes likes chemicals.
I also complained that there was a crack in the door.
The manager John, salesman Paul and Ryan have given me the run around for over a month! No follow up, keep telling me they will fix it , nothing happens! I want to return and they will not help.

I ordered a wine fridge and a regular bar fridge in Sept of 2017. First, I was told that the wine fridge had two temperature areas for white and red, that was the beginning as it only was meant to have one. Next, delivery was a nightmare. They couldn't locate one of the items so I the time frame I waited was wasted as no one showed up and no one called. Finally when it was delivered, the delivery drivers had the doors on the wrong side, they wouldn't fix them so I had to pay my handyman to do it. When my bar was complete I went to use the wine fridge and realized it was only cold, the dial didn't work. Spencer's said to call the maker, the maker sent me to Mr Appliance, they put a new thermostat in it. It still didn't work. I called Spencers again in Dec and they said they were taking care of it, a piece was going to be overnighted. Nothing. Here we are months later, I still can't use it, Gary at Spencers asked me if I knew how to turn the dial and then said he'd talk to his manager, Larry and get back to me the next day. That was over two weeks ago. They sell you something and once you pay they don't care.

On 12-5-17 I purchased a *** Washer from Spencers. It was delivered and installed on 12-7-17. Spencer's sent two installers. One told me he was the experienced installer and had brought a male with him who was inexperienced and in training. The experienced installer told the assistant to go out the garage, turn right and turn off the water. The assistant returned but the water was still running. The main installer told him whatever he did he did not turn off the water and he then proceeded out the garage and turned left with his assistant following him.

I did not know where the water or gas valves were and unbeknownst to me, the trainee turned off our gas. That same night it was very cold and my husband and I could not get our heat turned on in the house. My husband also went to take a shower and there was no hot water. Our two gas fireplaces did not work and neither did our gas stove. Needless to say we were very cold throughout the night.

We did not know the source of the problem and first thing the next morning, 12-8-17, we called *** & Sons. They came out that day and said someone turned off your gas. The gas was located exactly where the trainee was directed to go to "turn off the water". *** had to spend a while going up into the attic to get both heater furnaces turned on. *** had to call in for an additional person to get the furnace lit on the hot water heater. *** could not get the pilot lights lit on the two fireplaces and we had to call *** to come and fix it. Parker's bill was $79.00 and *** was $97.00.

I had called Pat, the manager at Spencers and he told me he will get me reimbursed and to send him the invoices. I have spoken with him many times over the last month and a half and he keeps saying he will take care of it. Two days ago I called him again and he said he thought we got paid and he would take care of it and call me yesterday 2-8-18. I never heard from him. Pat's no. is

I purchased a $3400.00 Beauty Rest mattress that Spencers claims has a no return or exchange policy. I new and contacted the sales person within the first two weeks of purchase to complain of my discomfort on this mattress. Then two weeks later had an independent company come out an perform an inspection on mattress. The inspection came back that the mattress was fine. My issue is the mattress is extremely uncomfortable for me and I would like to exchange. Spencers has a no return/exchange policy. The manager did offer that I could purchase another mattress to the tune of $1700.00. I them would be in over $5000.00 in and still have a no return or exchange period on new mattress. Can a retailer have a no return/exchange policy on matresses from the moment you walk out the door? How is one suppose to know how a mattress will feel in a 20-30 minute visit. Just doesn't seem realistic or fair.

I brought a microwave along with a stove a little over a year ago. Just sold my house and when the inspector turned on the vent fan it made a loud noiseThey installed it but we never knew it had a bent fan. They said that they wouldn’t do anything. I’ll never get a another thing from them again.

PURCHASED A *** WASHER/DRYER WF42H5200AW/DV42H5200EW 1/10/2017 FROM SPENCER'S IN AHWATUKEE. I HAVE BANGING AND LEAKING IN THE BACK NOW 9/16/2017. *** CAME OUT 9/22/2017 UNDER WARRANTY AND SAID IT IS RUSTED AND CANT BE USED. FLOODING AND INOPERATIONAL. I HAD IT 8 MONTHS! TECH SAID ITS A USED MACHINE. IM HANDICAPPED SO IM BEYOND UPSET. I DEMAND SOMEONE SEND ME A NEW WASHER/DRYER IMMEDIATELY.

If Spencers is a friend in the business, I don't need friends. Once the money is in hand, they don't want to deal with you. Try to even leave a voice mail. They don't have an after hours response. The only way to get a response is to reverse charges on a credit card. If they tell you that Spencers handles the warranty, try to force the issue,.The manager will tell you that you and the manufacturer have to work it out. I will be happy to spend a little more but get good service. Really nice before the sale but after??????? Since they have grown from one store they have gotten really arrogant. This probably will be pulled by Spencers, but I will cut and paste to other reviews.