Speedy Auto Body

Final Consumer Response / [redacted] (2000, 7, 2016/01/15) */ I already placed the new order with no aditional payment requiredI think you can close this claim

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hi there, In reviewing your support ticket, I see that we have already submitted reprints for this defective orderPlease reach out to Blurb Customer Support at www.blurb.com/help if you require any further assistance with your order Thanks! Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) My case was finally resolved and my books were reprinted free of chargeI never received a response back from contacting Blurb customer support through the company site I resorted to sending them a message via Facebook in which to my surprise, I received an immediate response within 5minutes***, my customer rep, handled my case within 4hrs! A new reprint order was processed, with overnight shipping upon completion

Initial Business Response /* (1000, 9, 2015/08/28) */
Received business response via email on 8/28/15:
I have reviewed *** ***'s support ticket with us, and a full refund was issued on July for $148.14, days after she opened a case with youHowever, the support she received was
certainly not our best, so we will be reaching out to her shortly as a folland earn another shot at her business
Thank you,
***

Hi,
After I filed a complaint to the Revdex.com (#***) , the company responded and has addressed my issues on their own. I don't know what the process is to close the complaint, but since I have tracking on my "new" order to make sure it will be delivered, I don't have anything
to complain about further at this time
Thank you,
*** ***

Final Consumer Response /* (2000, 7, 2016/01/15) */
I already placed the new order with no aditional payment required. I think you can close this claim

Initial Business Response /* (1000, 5, 2016/01/04) */
Hi there,
In reviewing your support ticket, I see that we have already submitted reprints for this defective order. Please reach out to Blurb Customer Support at www.blurb.com/help if you require any further assistance with your...

order.
Thanks!
Initial Consumer Rebuttal /* (2000, 8, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My case was finally resolved and my books were reprinted free of charge. I never received a response back from contacting Blurb customer support through the company site.
I resorted to sending them a message via Facebook in which to my surprise, I received an immediate response within 5minutes. [redacted], my customer rep, handled my case within 4hrs! A new reprint order was processed, with overnight shipping upon completion.