Speedway of Lansing Chrysler Dodge Jeep & Ram

That location is VERY DIRTY if you don’t pay attention
They give you a cheap price on line with low miles
Go in and see 5000 more and will NOT lower the payment down

Post Sale Customer Care is severely lacking. I had read previous reviews regarding Speedway Dodge but still decided to give them a chance. The sales experience was good and the Salesperson was friendly, during the sale that is. The vehicle I bought was used (a 2018 Ram previously owned by the dealership owner) and was a good deal. There were some damaged pieces in the bed of the truck, missing the bed extender part of the RAM Cargo Management system (a $2000 factory option), and the hitch reducer was also missing. I inquired about the missing reducer and the damaged pieces when I bought the vehicle. Approximately 10 days later I went to the dealership to check on the pieces, this is when the experience turned sour. Speedway Dodge supplied me with a couple of the missing pieces (approx $25 parts) and then said that they would not give me the hitch reducer or the bed extender pieces to the Cargo Management system. They said that I bought the vehicle without them so it was on me. During my discussion with my sales person, another individual (I assume it was the owner) asked me about the damaged pieces in the bed of the vehicle. I took him to my truck and showed him and he said that the $25 parts they gave me would "cover up" the damaged pieces. He became angry when I said that a "cover up" was not right and he admitted that he had removed the bed extender to put on his new vehicle. I told him that this would be reflected in my review of the dealership and his answer was "Who gives a st." "Who gives a st" seems to be Speedway Dodge's attitude towards customers once the sale is complete. I will not be doing any future business with Speedway Dodge as they quickly reverted to the stereotypical "greasy car salesman" once they had my money. Up to this point my experience was good with them but they showed their true colors after the sale.

I purchased a new 2017 RAM 1500 Rebel from Speedway Chrysler, Dodge & Jeep on October of 2017. Since the purchase of the truck, it has been in the shop for service a total 6 times. With the exception of one time all attempted repairs have been for the same issue. The truck is equipped from the factory with air lift/air ride suspension. The air suspension makes it easier to get in and out of by lowering the truck into entry/exit mode. This is a very important feature for me due to my wife being pregnant with our son. The truck air suspension has several issues ranging from not staying lowered, raising back up to normal height by itself and not knowing what mode its in when attempting to raise or lower the truck.

I have almost fell out of the vehicle thinking the truck was in entry/exit mode and the truck had raised itself back to normal height and I was not expecting to have to make a longer step down. When the truck is in entry/exit mode the bottom of the truck is 12" from the ground, when the truck is in normal height it sits at 16" from the ground. The fact that the truck will raise itself with no input from the driver is dangerous, especially when my pregnant wife is driving the vehicle.

I have spoken to Speedway Dodge and requested that they purchase the vehicle back due to the truck being in the shop five times for the same issue, they have had the truck a total of 40 days and they still can not reproduce the issue even though I have supplied them with video footage of the truck not functioning properly.

The truck is not even a year old and I have had multiple issues. Not counting the air lift suspension, the truck was in the shop and had to have the entire rear window replaced due to manufacturer defect, the cruise control switch had to be replaced due to failure, exterior weather stripping had to be replaced due to being defect, I have had an air bag light come on for no reason and my driver windshield wiper arm had to be refitted due to misalignment from the manufacturer.