Speedi/Rescue Rooter Company

March 19,
Revdex.com of the Tri-Counties
"margin-bottom:0in;margin-bottom:.0001pt">RE: RevDex.com ID#
*** ***
American Residential Services, LLC
D/B/A Rescue Rooter (“ARS”) has received your email dated March 12, 2015,
regarding the above-referenced complaint.
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.
We have been in communication with Mr***
and have reached an amicable resolution
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please free to contact me at ###-###-####
Respectfully,
*** ***
Corporate Customer Relations Supervisor

Review: I needed a camer video (DVD) of my main sewer line and a 3 page report filled out by plumbing company (plumber). This is now a law required when selling house in Ventrua county.

All plumbers that serve Ventura were advised of this law in February 2014. The plumber thought all I needed was the invoice. He charged me $275.00. I also had a leak under the kitchen sink. He replaced the basket stainer with a new one. Still leaks. That cost me $200.00, I 've called and e-mailed company. Called corporate office ###-###-#### only get a machine, no call back.Desired Settlement: A full refund or a DVD of sewer line (main) (required by city of Ventua) and 3 page report filled out.

Business

Response:

March 19, 2015

Revdex.com of the Tri-Counties

RE: RevDex.com ID# 10530183

[redacted]

American Residential Services, LLC

D/B/A Rescue Rooter (“ARS”) has received your email dated March 12, 2015,

regarding the above-referenced complaint.

Thank you for bringing this matter to our attention and allowing us the

opportunity to respond.

We have been in communication with Mr. [redacted]

and have reached an amicable resolution.

ARS prides itself on providing premier

customer service and appreciates your assistance in resolving this

dispute. If you require additional

information regarding this complaint, please free to contact me at ###-###-####.

Respectfully,

Corporate Customer Relations Supervisor

Review: On Wednesday, July 3rd, we contacted Rescue Rooter to come and provide services to unclog our main line. They arrived exactly when they said they would. The tech came and snaked our main line. Then another guy came by, who claimed he was the Field Operations Manager,and he told us he would need to send the camera down the lines to see the problem. He ran the camera down the main line from the clean out port and then he told us that we had a cracked ("V shaped") pipe near the street and that they would start work right now and fix it....for $6,000 or hydro-jet it for $1700! They then recommended that we finance with them or apply for "1 year same as cash" and that they can start work if we were "pre-approved". In the end, there was no broken pipe; but there was a U joint which was filled with roots. The "bait and switch" method that they used as well as the obsurdly over-inflated price for the job is the reason why we are filing this complaint. It is extremely bad business practices to prey on the unknowing and also to increase profit margins by over-inflating prices.The website says "Fast affordable Licensed Plumbers", but obviously the affordable portion is part of their bait and switch tactic too.Desired Settlement: The market rate for this particular job is $1k to $2k; therefore, we should be billed accordingly.

Business

Response:

We are in receipt of your email dated July 9, 2013 regarding the above captioned complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.

On July 3, 2013 American Residential Services LLC DBA Rescue Rooter (ARS) responded to a plumbing service request located at [redacted] Winnetka, CA 91306. The service professional found a cracked pipe in the main sewer line and recommended several options including replacement of the sewer line. Accordingly, Mrs. [redacted] was provided with a written estimate totaling $6,000 to repair the line or $1,500 for a temporary solution to hydrojet the line. Mrs. [redacted] signed the authorization to proceed with the work to replace the line and the work was performed with her approval.

Pricing is based on the quality and care with which the work is performed. This approach allows our service professionals to complete the job without time constraints and empowers them to do the job right the first time. We realize our customers have choices in a competitive marketplace and feel that our quality service guarantee sets us apart from our competition.

ARS prides itself on providing premier customer service. We are currently in communication with the customer to hopefully achieve an amicable resolution. We appreciate your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (###) ###-####.

Respectfully,

Corporate Customer Relations Analyst

Consumer

Response:

Review: 9613878

I am rejecting this response because:

ARS (DBA Rescue Rooter) has not provided the following below to confirm that the work has been done and completed.

As we stated in our response on 7/25/2013, we would like ARS to supply us with the following below to [redacted]@gmail.com or [redacted] Winnetka, Ca 91306:

1. Copies of the signed cancellation waiver

2. Copy of the signed work order.

3. Evidence of a cracked pipe and disposal of pipe

4. Invoice or receipt of the piping purchased to be installed

5. Proof that the job was completed

6. List of all the workers who worked on the job and cost of labor

7. Signed copy of invoice # 8104-266356

Regards,

Business

Response:

We are in receipt of your email dated August 21, 2013 regarding the above captioned complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.

American Residential Services of California, Inc. DBA ARS/Rescue Rooter (ARS) prides itself on providing premier customer service and is eager to ensure the current dispute is resolved. Therefore, we are willing to schedule a meeting between a manager and Mr. [redacted] to review the DVD of the video recording from the sewer line prior to the work being performed and to provide a copy of the signed agreements. Additionally, as the permit was obtained and the completed work passed inspection we will provide a copy of the permit.

ARS is willing to reduce the invoice total from $5,753 to $1,800 to resolve the matter amicably. We appreciate your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (###) ###-####.

Respectfully,

Corporate Customer Relations Analyst