Mr*** alleges that someone used his personal information to open a credit account without his knowledge or consentAn identity theft packet was sent to Mr*** on December 28, Upon receipt of the completed affidavit Seventh Avenue will make a determination of Mr***'s
claim and inform him of the result
We received the correspondence from
the Revdex.com regarding your order #*** placed 3/23/via
mailWe sincerely apologize for any disappointment regarding your
order
We regret the confections selected
for your order were no longer available for shipmentWe make
every effort to
provide you with the best service and highest quality possible; however,
sometimes circumstances are beyond our controlAlthough we do ship products
year around, some of our specialty products are seasonal and certain items
cannot be shipped during the warmer monthsUnfortunately your items were no
longer available
Refunds are most often returned in
the same manner in which they are receivedThis would have occurred if the
order had been paid in full with your cardA refund check in the account of
$(the amount of the down payment) was issued on 4/20/This should
arrive within the next seven to ten business daysWe have also forwarded your
information to the departments involved for their review and
considerations
Per your request, we are removing
your name from our mailing listingHowever, it is still possible that you may
receive another catalog from usSome catalogs are already at their shipping
destinations, to be released at a later dateThe entire process can take six to
eight weeksIf any are received you may discardWe are sorry we disappointed
youSincerely, Swiss Colony
Mr*** account has been reported as "Paid as Agreed" and currentNo delinquency or past due indicators are being reported on his accountMontgomery Ward's responsibility is to furnish accurate information to the consumer reporting agencies, which it has doneIf the account information
on his credit report does not match the status above, he will need to contact the consumer reporting agency that prepared the report
MrS*** Ginny's and Swiss Colony accounts were charged off as a loss and referred to collection agencies in January and March of 2016, respectivelyThe companies received payments on each of MrS*** accounts from the agencies handling the accounts in December of Neither agency
informed the company that the payment comprised a settlement of the accountMrS*** called on January 11, 12, and to complain about his accountsOn January the companies received confirmation of the settlement of MrS*** accounts and coded them as Paid in Full - Settled for less than the full amountThis information will be furnished to the consumer reporting agencies as part of the companies' regular monthly update of account information
Ms*** account has been closed as she requestedIt should be noted, however, that closing the account to new purchases does not change the payment terms of the accountThe account will continue to become increasingly past due until it is charged off as a loss and referred to a collection
agencyIf Ms*** needs assistance in re-organizing or consolidating her debt payments, she may wish to consider consulting a consumer credit counseling serviceShe can get additional information at www.credit.orgIn the meantime, her accounts have been coded to stop calls to her home
We received your correspondence from the Revdex.com regarding Order #***We apologize that your items were not received
Our records show that the Big Foot Quad and Child Size Recliner/Brown shipped via FedEx 12/14/The items were packaged separatelyTracking indicates
that the recliner was left at the front door by the carrier 12/16/at 5:PMThe quad was left at the front door 12/18/at 4:PMAt this time a signature is not required when items are delivered
We received an email 12/19/indicating that the items did not arriveA reply was emailed asking whether you would prefer replacement of the items or an adjustment to your accountNo response was received
Your order has been fully creditedA refund in the amount of $will be mailed in the next seven to twenty-one days
We hope this information is helpful to youWe appreciate the opportunity to explain. Seventh Avenue
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Dear Revdex.com,I will be seeking legal counsel regarding this matterI was hoping that we could have settled this out of court, however, because the company has chosen to reject my proposal we will proceed with a lawsuit and seeking punitive damages.Regards,
*** ***
Montgomery Ward has coded the account to delete the information from Ms***' credit filePlease note that this change may take days to appear on a consumer credit report
Mr*** account was opened in November of and was charged off as a loss in June of Mr*** states that he does not recognize the account, but the billing and shipping address on the account is *** *** *** *** *** *** ***Swiss Colony has no record of an address
change on the account since it was openedAll merchandise was shipped to that address and all billing statements and collection notices were also sent to that addressAdditionally, multiple telephone calls were made to and messages regarding the account were left at 813-994-Absent additional information Swiss Colony believes the account was opened by or on behalf of Mr*** and that he is responsible for payment of the balance
We received the correspondence from the Revdex.com in regards to your order #*** placed online 11/17/We are sorry to hear of any disappointment with the gift order for your friend
We wished you would have contacted us immediately upon receipt of the damaged NFL
Beverage dispenserIf any product is received damaged, we ask the consumer to report to Montgomery Wards Customer Service upon deliveryThis allows us to send labels to pick the item up and issue a replacement or credit upon returnThe full guarantee is located online under Customer Service or on the order blank in the center of the catalog and can be reviewed at your leisure
Our records indicate a card payment was submitted 12/30/for $Unfortunately, the card payment was refused 1/1/Please feel free to review your bank records or contact your financial institution if there are any further questionsIn the interest of Customer Satisfaction we have credited the order in full, as well as the late charges and finance chargesThese adjustments will process within the next twenty four to forty eight hoursAt that time your account will reflect a zero balanceWe regret any disappointment but appreciate the opportunity to explainSincerely, Montgomery Ward
I do accept their resolution and know mistakes can be madeI appreciate you timely handling of the matter as well as the business's resolutionThank you.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to I never authorized these people to pull my credit reportsI will contact an attorney to pursue this further
Regards,
*** ***
As a company, we are always thinking about how to improve the value we bring to our customers through our products and how to improve our businessTo accomplish that goal, we often test new ideas in marketing strategies, product offerings, pricing and other matters that could impact our customers
and the companyTo accomplish such tests, we may randomly change the test object in some catalogs on a random basisIn this circumstance, we were testing the business effects of offering lower prices on certain items in the catalog. We sent these test catalogs to a small portion of our customer base on a completely random basis and your shipment was included in the test
Seventh Avenue values your feedback and we hope that you continue to honor us with your business. As always, if our product does not meet your expectations, please feel free to return it for a full refund or replacement
Also, Seventh Avenue does not currently furnish information to the consumer reporting agencies regarding active accountsWhile this policy is subject to regular review, there are no plans to change the policy at this time
Ms*** most recent purchase was posted to her account on January 1, Payments were received in February, March, April and June of The account was charged off as a loss in February of 2012 due to non-paymentThe payments made on the account include Ms***' signature
Therefore, it is The Swiss Colony's position that it has a reasonable basis for believing that the account belongs to Ms*** and she is responsible for payment of the balance
Montgomery Ward does not offer or accept deletion of account information in exchange for payment of a delinquent accountWard's records indicate MsCarter called on February 20, to ask when the account information would be removed from her credit reportShe was informed it would take from
7-years(In actuality the consumer reporting agencies will determine when the information is outdated and will cease to include it in her consumer credit report.) MsCarter called again on May 4, and was told that settled accounts are reported as exactly that - Paid account, settled for less than full balanceInformation regarding a settled account is not deleted
The balance on Ms*** account is the result of a late payment fee assessed before a payment was posted to her account in May of Ginny's has credited the account for the assessed late fees and finance chargesThese adjustments will created a credit balance of $31.82, which will be
refunded to Ms***
Swiss Colony and Ginny's have furnished accurate information to the consumer reporting agencies. If one of the agencies has failed to properly update Ms. [redacted] credit file, she will need to address that issue directly with the specific agency.
We received the correspondence from the Revdex.com in regards to your order placed 3/1/2016. We are sincerely sorry for any disappointment regarding the refund due of $27.94.
Every effort is made to provide the best service and highest quality products possible, unfortunately, sometimes an error occurs. Refunds are generally returned within seven to twenty one days. It was an error on our part the $27.94 was transferred to make payment on order #[redacted] placed by phone 3/5/2016 for $29.93. Consequently when payment of $29.93 was received 3/19/2016 the credit of $27.94 was again left to refund. Please accept our apology for the way in which your refund was handled. Please be assured it is not our practice to handle refunds in this manner.
Your refund check [redacted] has been processed 4/18/2016 and should be received within the next seven to ten days. We are sending a complimentary pack of our Scotcheroos to arrive approximately April 27th, please enjoy with family and friends. We hope you will give us the opportunity to serve you better in the future. Sincerely, Country Door
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 8/7/2016 via internet. We are sorry for any disappointment with the delivery of your order.
Our records indicate the original down payment was processing on 9/4/2016 when you called to...
change the delivery method. Unfortunately, with the change and additional fees, the bankcard was declined, which delayed the shipment of the order. After receipt of the correspondence from the Revdex.com, attempts were made with Fed Ex to overnight the package that was in transit, to arrive by 9/10/2016. Regrettably, they were unable to complete this successfully. Records indicate the Starburst Mirror Set arrived 9/12/2016, left at the front door at 10:33am.
We have forwarded your concerns to the departments involved for their additional review and considerations. Please accept our apology for the inconvenience you encountered. We have credited your order for all shipping and processing of $27.90; you will be able to note this adjustment on your next statement. Customer satisfaction is important to us and we are grateful for the opportunity to assist you in this matter. Sincerely, Seventh Avenue
Mr*** alleges that someone used his personal information to open a credit account without his knowledge or consentAn identity theft packet was sent to Mr*** on December 28, Upon receipt of the completed affidavit Seventh Avenue will make a determination of Mr***'s
claim and inform him of the result
We received the correspondence from
the Revdex.com regarding your order #*** placed 3/23/via
mailWe sincerely apologize for any disappointment regarding your
order
We regret the confections selected
for your order were no longer available for shipmentWe make
every effort to
provide you with the best service and highest quality possible; however,
sometimes circumstances are beyond our controlAlthough we do ship products
year around, some of our specialty products are seasonal and certain items
cannot be shipped during the warmer monthsUnfortunately your items were no
longer available
Refunds are most often returned in
the same manner in which they are receivedThis would have occurred if the
order had been paid in full with your cardA refund check in the account of
$(the amount of the down payment) was issued on 4/20/This should
arrive within the next seven to ten business daysWe have also forwarded your
information to the departments involved for their review and
considerations
Per your request, we are removing
your name from our mailing listingHowever, it is still possible that you may
receive another catalog from usSome catalogs are already at their shipping
destinations, to be released at a later dateThe entire process can take six to
eight weeksIf any are received you may discardWe are sorry we disappointed
youSincerely, Swiss Colony
Mr*** account has been reported as "Paid as Agreed" and currentNo delinquency or past due indicators are being reported on his accountMontgomery Ward's responsibility is to furnish accurate information to the consumer reporting agencies, which it has doneIf the account information
on his credit report does not match the status above, he will need to contact the consumer reporting agency that prepared the report
MrS*** Ginny's and Swiss Colony accounts were charged off as a loss and referred to collection agencies in January and March of 2016, respectivelyThe companies received payments on each of MrS*** accounts from the agencies handling the accounts in December of Neither agency
informed the company that the payment comprised a settlement of the accountMrS*** called on January 11, 12, and to complain about his accountsOn January the companies received confirmation of the settlement of MrS*** accounts and coded them as Paid in Full - Settled for less than the full amountThis information will be furnished to the consumer reporting agencies as part of the companies' regular monthly update of account information
Ms*** account has been closed as she requestedIt should be noted, however, that closing the account to new purchases does not change the payment terms of the accountThe account will continue to become increasingly past due until it is charged off as a loss and referred to a collection
agencyIf Ms*** needs assistance in re-organizing or consolidating her debt payments, she may wish to consider consulting a consumer credit counseling serviceShe can get additional information at www.credit.orgIn the meantime, her accounts have been coded to stop calls to her home
We received your correspondence from the Revdex.com regarding Order #***We apologize that your items were not received
Our records show that the Big Foot Quad and Child Size Recliner/Brown shipped via FedEx 12/14/The items were packaged separatelyTracking indicates
that the recliner was left at the front door by the carrier 12/16/at 5:PMThe quad was left at the front door 12/18/at 4:PMAt this time a signature is not required when items are delivered
We received an email 12/19/indicating that the items did not arriveA reply was emailed asking whether you would prefer replacement of the items or an adjustment to your accountNo response was received
Your order has been fully creditedA refund in the amount of $will be mailed in the next seven to twenty-one days
We hope this information is helpful to youWe appreciate the opportunity to explain. Seventh Avenue
It does not appear that any further response is required
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Dear Revdex.com,I will be seeking legal counsel regarding this matterI was hoping that we could have settled this out of court, however, because the company has chosen to reject my proposal we will proceed with a lawsuit and seeking punitive damages.Regards,
*** ***
Montgomery Ward has coded the account to delete the information from Ms***' credit filePlease note that this change may take days to appear on a consumer credit report
Mr*** account was opened in November of and was charged off as a loss in June of Mr*** states that he does not recognize the account, but the billing and shipping address on the account is *** *** *** *** *** *** ***Swiss Colony has no record of an address
change on the account since it was openedAll merchandise was shipped to that address and all billing statements and collection notices were also sent to that addressAdditionally, multiple telephone calls were made to and messages regarding the account were left at 813-994-Absent additional information Swiss Colony believes the account was opened by or on behalf of Mr*** and that he is responsible for payment of the balance
We received the correspondence from the Revdex.com in regards to your order #*** placed online 11/17/We are sorry to hear of any disappointment with the gift order for your friend
We wished you would have contacted us immediately upon receipt of the damaged NFL
Beverage dispenserIf any product is received damaged, we ask the consumer to report to Montgomery Wards Customer Service upon deliveryThis allows us to send labels to pick the item up and issue a replacement or credit upon returnThe full guarantee is located online under Customer Service or on the order blank in the center of the catalog and can be reviewed at your leisure
Our records indicate a card payment was submitted 12/30/for $Unfortunately, the card payment was refused 1/1/Please feel free to review your bank records or contact your financial institution if there are any further questionsIn the interest of Customer Satisfaction we have credited the order in full, as well as the late charges and finance chargesThese adjustments will process within the next twenty four to forty eight hoursAt that time your account will reflect a zero balanceWe regret any disappointment but appreciate the opportunity to explainSincerely, Montgomery Ward
I do accept their resolution and know mistakes can be madeI appreciate you timely handling of the matter as well as the business's resolutionThank you.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to I never authorized these people to pull my credit reportsI will contact an attorney to pursue this further
Regards,
*** ***
As a company, we are always thinking about how to improve the value we bring to our customers through our products and how to improve our businessTo accomplish that goal, we often test new ideas in marketing strategies, product offerings, pricing and other matters that could impact our customers
and the companyTo accomplish such tests, we may randomly change the test object in some catalogs on a random basisIn this circumstance, we were testing the business effects of offering lower prices on certain items in the catalog. We sent these test catalogs to a small portion of our customer base on a completely random basis and your shipment was included in the test
Seventh Avenue values your feedback and we hope that you continue to honor us with your business. As always, if our product does not meet your expectations, please feel free to return it for a full refund or replacement
Also, Seventh Avenue does not currently furnish information to the consumer reporting agencies regarding active accountsWhile this policy is subject to regular review, there are no plans to change the policy at this time
Ms*** most recent purchase was posted to her account on January 1, Payments were received in February, March, April and June of The account was charged off as a loss in February of 2012 due to non-paymentThe payments made on the account include Ms***' signature
Therefore, it is The Swiss Colony's position that it has a reasonable basis for believing that the account belongs to Ms*** and she is responsible for payment of the balance
Montgomery Ward does not offer or accept deletion of account information in exchange for payment of a delinquent accountWard's records indicate MsCarter called on February 20, to ask when the account information would be removed from her credit reportShe was informed it would take from
7-years(In actuality the consumer reporting agencies will determine when the information is outdated and will cease to include it in her consumer credit report.) MsCarter called again on May 4, and was told that settled accounts are reported as exactly that - Paid account, settled for less than full balanceInformation regarding a settled account is not deleted
The balance on Ms*** account is the result of a late payment fee assessed before a payment was posted to her account in May of Ginny's has credited the account for the assessed late fees and finance chargesThese adjustments will created a credit balance of $31.82, which will be
refunded to Ms***
Swiss Colony and Ginny's have furnished accurate information to the consumer reporting agencies. If one of the agencies has failed to properly update Ms. [redacted] credit file, she will need to address that issue directly with the specific agency.
We received the correspondence from the Revdex.com in regards to your order placed 3/1/2016. We are sincerely sorry for any disappointment regarding the refund due of $27.94.
Every effort is made to provide the best service and highest quality products possible, unfortunately, sometimes an error occurs. Refunds are generally returned within seven to twenty one days. It was an error on our part the $27.94 was transferred to make payment on order #[redacted] placed by phone 3/5/2016 for $29.93. Consequently when payment of $29.93 was received 3/19/2016 the credit of $27.94 was again left to refund. Please accept our apology for the way in which your refund was handled. Please be assured it is not our practice to handle refunds in this manner.
Your refund check [redacted] has been processed 4/18/2016 and should be received within the next seven to ten days. We are sending a complimentary pack of our Scotcheroos to arrive approximately April 27th, please enjoy with family and friends. We hope you will give us the opportunity to serve you better in the future. Sincerely, Country Door
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 8/7/2016 via internet. We are sorry for any disappointment with the delivery of your order.
Our records indicate the original down payment was processing on 9/4/2016 when you called to...
change the delivery method. Unfortunately, with the change and additional fees, the bankcard was declined, which delayed the shipment of the order. After receipt of the correspondence from the Revdex.com, attempts were made with Fed Ex to overnight the package that was in transit, to arrive by 9/10/2016. Regrettably, they were unable to complete this successfully. Records indicate the Starburst Mirror Set arrived 9/12/2016, left at the front door at 10:33am.
We have forwarded your concerns to the departments involved for their additional review and considerations. Please accept our apology for the inconvenience you encountered. We have credited your order for all shipping and processing of $27.90; you will be able to note this adjustment on your next statement. Customer satisfaction is important to us and we are grateful for the opportunity to assist you in this matter. Sincerely, Seventh Avenue