Spectrum Utilities Reviews (9)
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Spectrum Utilities Rating
Address: 14201 North Hayden Road #B1, Scottsdale, Arizona, United States, 85260
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Attached is the ledger for this tenant As you can see, he is getting late fee's almost every month, because he does not pay his bill in full and on time His charges would be reduced by $per month, if he would pay his bill in full by the due date In regard to the complaint about our phone system, the prompts are detailed in what you need, but you have to listen to them in their entirety Options 2, 4, 6, 7, 8, & will all ring into our office and get a live person on the phone with you, as long as you are calling during business hours, and our lines aren't full If you call in after hours, or during a time of high volume, our voicemail is available and also instructs people to leave a message and they will receive a call back typically within the hour, but it could take up to business day
Attached are the supporting doc's showing why there has been an increase in gas charges Although the temps have been warmer during the day, the temps still drop low at night There were also days where temps never reached above freezing In regards to our phone system, we receive hundreds of phone calls each day from residents, most of which are local in the Greater Cincinnati area I have contacted the property manager at [redacted] Place, and she did state that occasionally when they have tried to call recently, the line doesn't ring or do anything, it is just silent She said in no way has this always been an issue and is something that they have only recently noticed We are working to figure out why this is only happening to the tenants at this property I believe it maybe something with our 800#, so I have updated the tenants bills with our 513# to see if that resolves the issue going forward I also requested from the property manager that anytime they receive a complaint from a tenant about not being able to reach our office, to send me an email so I can further investigate this issue, and told her she is also more than welcome to give out our email to residents
Attached is the ledger for this tenant. As you can see, he is getting late fee's almost every month, because he does not pay his bill in full and on time. His charges would be reduced by $10.00 per month, if he would pay his bill in full by the due date. In regard to the complaint...
about our phone system, the prompts are detailed in what you need, but you have to listen to them in their entirety. Options 2, 4, 6, 7, 8, & 9 will all ring into our office and get a live person on the phone with you, as long as you are calling during business hours, and our lines aren't full. If you call in after hours, or during a time of high volume, our voicemail is available and also instructs people to leave a message and they will receive a call back typically within the hour, but it could take up to 1 business day.
3/14/17Dear Revdex.com,Thank you for your response to my cmoplaint ID # [redacted] on 3/8/17 against Spectrum Solutions, Inc.My desired resolution of my complaint is that Spectrum provides a working phone line with access to a person. I feel it is unfair to the consumer to provide them with a phone...
number for billing questions, only to have it be a non-working line. It is my understanding from a reliable source (apt. manager) that this has been the case for a very long time.I am not seeking a billing adjustment or credit, but would like to be able to do so whenever necessary.See phone # on enclosed bill.Thank you!Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]---The company has stated that they will get their phone line working, so my issue has been resolved.
Attached are the supporting doc's showing why there has been an increase in gas charges. Although the temps have been warmer during the day, the temps still drop low at night. There were also days where temps never reached above freezing. In regards to our phone system, we receive hundreds of phone calls each day from residents, most of which are local in the Greater Cincinnati area. I have contacted the property manager at [redacted] Place, and she did state that occasionally when they have tried to call recently, the line doesn't ring or do anything, it is just silent. She said in no way has this always been an issue and is something that they have only recently noticed. We are working to figure out why this is only happening to the tenants at this property. I believe it maybe something with our 800#, so I have updated the tenants bills with our 513# to see if that resolves the issue going forward. I also requested from the property manager that anytime they receive a complaint from a tenant about not being able to reach our office, to send me an email so I can further investigate this issue, and told her she is also more than welcome to give out our email to residents.
I explained to the resident and the Revdex.com, that we are a billing company. Spectrum collects the data and calculates and mails the bills. We do not collect or profit from any funds the resident pays the park. If there are any questions to the amount of the billing, and we are contacted by resident, we ask them to contact the management to verify the information that is sent to us and request and revisions.
We have fired the meter reader that is reading that park, we have discovered that he was estimating the meter reads. Mr [redacted] has not contacted the park manager to get me a correct meter reading to resolve the problems. He contacts the wrong entity to get it resolved. The [redacted] police department should not be involved in a mis-read meter.
This matter could have been resolved had Mr [redacted] contacted his manager and had them contact us to revise his billing. It can be revised at any time, and the park can issue him a credit if due.
Thanks!
Spectrum Utilities
Scottsdale AZ [redacted]
fx [redacted]
Please see attached.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear...
below.
[redacted] charges the residents based on the information supplied by Spectrum. When there is an error, Spectrum has to correct that error and is not willing to accept their part in the excessive charges. This matter has been refered to the local police department and is being investigated.
Please review attached email exchanges with spectrum.
We are an independent billing
service company. We do not collect or benefit from any monies collected by [redacted] for your water. We do not own the meters or maintain them. Please contact
the park to obtain any “refunds” that you feel you are entitled to.
We do not appreciate threatening
emails.
Thanks!
Spectrum Utilities
Ask us about internet access to
resident history and how you can enter changes on-line!!
From: [redacted]] Sent: Wednesday, April 02, 2014 10:43 AMTo: '[redacted]'Subject: RE: billing history
The adjustments are not
adequate. Your meter reader claims he read the meter on March 4 with a
meter reading of 3489 and a previous reading of 3263. Simple math puts
that at 226 or 22600 gallons of water. As I stated in a previous communication
on March 24 the meter was reading 3489 and it is now reading 3521. That
would put next month’s usage at only 32 or 3200 Gallons. Does that seem
like it is honest to you??
I am ready to take this matter
to another step if not resolved satisfactorily within the next hours.
From: [redacted] [mailto:[redacted]]
Sent: Friday, March 28, 2014 8:15 AMTo: '[redacted]'Subject: RE: billing history
It appears that the reading for
February was incorrectly entered. I will adjust that bill and the subsequent
bills and send to the park manager.
I do not follow your information
on the base charge of the $1.58 per thousand. The base charge is $19.71. The first
tier level is $1.58 per thousand for the first 7000 gallons.
Thanks!
Spectrum Utilities
Ask us about internet access to
resident history and how you can enter changes on-line!!
From: [redacted]] Sent: Thursday, March 27, 2014 8:47 PMTo: '[redacted]'Cc: [redacted]Subject: RE: billing history
Averaging the readings from the
meter reading you furnished me show an average usage of 6, 020 gallons per
month.
As the base charge is $1.58 per
1,000 gallons. I would calculate that I have been overcharged for at least
12 times. The last two months you will notice exactly the same readings
and charges. The interesting thing is I read the water meter on March
24,2014 and had the same reading as you show for March 1, 2014. The
charges for these two months have been $144.13.
The charge for a month with the
average would be $30.77 for water. According to the city the sewer
charges are based on average water usage during the winter months. I have
not contacted them to see what that would amount to for our average usage.
My question to you is
this. What are your plans to correct this and make adjustments to my
billing for the past 51 months.
Sincerely
From: [redacted] [mailto:[redacted]]
Sent: Wednesday, March 26, 2014 11:22 AMTo: [redacted]Subject: billing history
Attached is a report of all the meter readings for your
space. The billing dates are the read dates.
Spectrum hires a reader to read [redacted].
Thanks!
Spectrum Utilities
Ask us about internet access to
resident history and how you can enter changes on-line!!
Regards,