Spectrum Healthcare Training Center

Hi ***,We're terribly sorry for the troubles you've had with our service and support - your experience is inexcusable We have issued a refund to the card charged for this order, and the order has been turned around to our warehouse Additionally, the team member you spoke with last week has canceled your program, so no further orders will be shipping out in this account unless a new order is placed With that Auto-Ship cancellation complete, there is no card information on file in your account either We expect more from our team, and we will use your poor experience as a learning opportunity for our team Should you ever decide to give us another chance, we've added a credit to your account with us that can be used on any future purchase Please don't hesitate to reach out to us should you need any further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Please be aware that the package arrived damaged with pounds of dog kibble bouncing around in the box This happened as a result of the company not taking care in packaging the bag of dog kibble with the other items that I purchased Poor service from start to finish I will never use them again Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Clearly if the business really wanted feedback they would have a survey, which can be sent via email, instead of forcing you to call and be on hold for a long time Second they didn't want my feedback, when I called My problem is that there is no place on your website, Petflow, that states the ONLY way to cancel and remove your information especially my personal credit card number, is by calling (and waiting on hold for a while) I believe that is not unreasonable to expect some type of transparency I believe I should have right to cancel an order (in a timely fashion) or delete my credit card information, without severe inconvenience Clearly this is an issue for Petflow since there are people who took the time to complain to the Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Yes Petflow after my phone call did delete my credit card Only after I called them The system online would not let me delete it without entering another form of payment (i.eanother card first) Thanks.***

You are absolutely right, and this is our mistake We are terribly sorry for the poor experience, and will make this right for you An unintentional change in the coupon code value caused the credit to not be applied to your orders, and our team was not aware of it until recently
We are reaching out to make this right for you

Hi ***, We're sorry for any confusion with the coupon restrictions Those parameters/requirements will always be listed in the email you received with the discount offer before clicking through to the website We're more than happy to provide a discount for a one-time order, but
the percentage value may be less Please don't hesitate to reach out at any time to see which promotions we are running for one-time orders

We're terribly sorry for this lousy experience It looks like our team attempted to have the package stopped and turned around with the carrier, but that request went unfulfilled and the package was delivered We've since issued a pickup of the unwanted order as well as a full refund -
you should see those funds returned to your account shortly A member of our team will be reaching out to confirm this with you Once more, we're so sorry for this poor experience We can and will do better for you in the future

Hi there Thanks for writing us, and our sincere apologies for any confusion It looks like this Auto-Ship program was created at the time your order was placed on April *** With that said, it looks like we were able to help cancel this Auto-Ship program as of Sunday, 7/**
At this time, no future orders will be shipping out until a new order is placed Once more, our apologies for any confusion or inconvenienceAll the best to you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In my opinion this is a company that you should be careful doing business with them.customer service department needs more trainingadvertisements that they send you is very misleading.no other response is necessary from the company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi *** - we're terribly sorry for the frustrating experience and we certainly hear your concerns. Calling in shouldn't be a hassle, and we're committing to making our customer's interactions as seamless and delightful an experience as possible. We request that customers call in to cancel
their program as it allows us to collect feedback on why the service isn't working out and in turn, make improvements to our service to better fit the needs of our customers. We will make sure that you are removed from any mailing lists right away and you shouldn't receive anything from us going forward. Please don't hesitate to reach out should you need any further assistance!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,Thanks for taking the time to provide this feedback, we definitely appreciate it We certainly aren't trying to hold you hostage or force you into keeping your program active We have our customers call in to deactivate their Auto-Ship schedules in order to get as much feedback
from our customers as possible in order to improve our service as best we can We've often find that the majority of our customers aren't truly looking to cancel their programs, but instead just need to make a change or two that they had had trouble with online By speaking with our customers, we're able to resolve any issues folks may be having with their shipping schedule.We're terribly sorry for the frustration this has caused, and we'll be reaching out to you to make things right

We're terribly sorry for the frustrating experience with this order, and admit that we could have done a better job in squaring this issue away for you Anytime an order is canceled, a notification will be sent immediately with an explanation (if available from your vet) with why the order was
not able to be fulfilled You were not charged for this order, and your payment information has been removed from your account We know we can do better than your experience, and we will do better going forward Please don't hesitate to contact us if you have any further questions or need any further assistance

We are terribly sorry for the poor experience and subsequent support you received from our team. We take full responsibility for the troubles and poor support, and vow to do much better in the future. We have issued a full refund for the order and have applied a credit to your account
for the inconvenience

We certainly understand the frustration here, and we apologize for the poor experience We will be more than happy to continue to honor the free bag for you through this set of qualifying orders. We will reach out to you to square away!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company did not address the complaint that I stated at all The answer to the complaint involving print material mailed to me was never addressed I do not understand their response
Picture of advertisement included.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi RC,We greatly appreciate the feedback and we're sorry you were inconvenienced by the inability to cancel your Auto-Ship online We've actually found that most customers are facing problems that our team can help solve, and so to avoid unnecessarily canceling an Auto-Ship to make changes, we
opt to just jump in and help It looks like our team was able to help get your Auto-Ship canceled though, so you should be all set We're sorry again for any inconvenience and any issues you might have hadWithout any future orders scheduled, you're more than able to remove any default payment options or addresses Please be certain to let us know if we can help in any other way

Hi there, thanks for taking the time to provide this feedback for us We have our customers contact us when it comes to Auto-Ship cancellation because we have found that more often than not, customers are facing a problem that we can help them solve, be it needing to change out a product or
needing to change delivery frequency Of course, when other issues provide the need to cancel, we're more than happy to resolve that as quickly as possible for you We have deleted your Auto-Ship subscription, as well as your account and information If there is anything else we can assist with, please don't hesitate to let us know