Spectrum Business

Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter’s records reflect that a service visit was performed at Ms***’s service address on May 3, to assess Ms ***’s service concernsIt was determined that there are multiple devices and guests that utilize Ms***’s internet serviceA test modem with a higher bandwidth was installed and will be in use for a few weeks to determine if a higher bandwidth will correct Ms***’s service concernAfter a few weeks have passed Charter will retrieve the test modem, and work together with Ms [redacted] to determine the best course of action for her business needs A Charter representative contacted Ms [redacted] on May 3, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Regina [redacted] Director – Corporate Escalations Charter Communications

Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that the installation fee in question was placed on Mr. [redacted]’s order in error. Charter has...

applied a credit on Mr. [redacted]’s account to cover the cost of the installation fee. Additional coaching was provided to the representative that incorrectly placed the installation fee on Mr. [redacted]’s order.   A Charter representative contacted Mr. [redacted] on August 4, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications --------------------------------------------------------------------------------...⇄   Thank you,     Travis Rygg | Corporate Customer Escalation Lead | ###-###-#### [redacted] | Simpsonville, SC  29681   E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments   The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment

Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter’s records reflect that a service visit was performed at Ms. [redacted]’s service address on May 3, 2017 to assess Ms....

[redacted]’s service concerns. It was determined that there are multiple devices and guests that utilize Ms. [redacted]’s internet service. A test modem with a higher bandwidth was installed and will be in use for a few weeks to determine if a higher bandwidth will correct Ms. [redacted]’s service concern. After a few weeks have passed Charter will retrieve the test modem, and work together with Ms. [redacted] to determine the best course of action for her business needs.   A Charter representative contacted Ms. [redacted] on May 3, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Regina [redacted] Director – Corporate Escalations Charter Communications