Specialty Restoration of Texas

Complaint: [redacted] I am rejecting this response because: I have been hearing the same thing for months from this companyWith nothing happeningThis week I have been told twice that someone was coming out to fix the stain on the ceilingAs of today nothing has happened Regards, [redacted]

As soon as we inspect the work that is pending, we will give you a progress report on how we intend on completing the project

SRT acknowledges Ms***s details of the delays, we are not interested in delaying the sale of their home we only have an interest in legally protecting our claim to be paidThe original check that Ms [redacted] stated was fraudulently deposited was a clerical error and not a fraudulent action on SRT's part, the error was corrected when SRT reissued a check to correct the mistakeAs a suggestion to resolve this issue, If Ms [redacted] can give us authorization to talk with the mortgage company we can send them a copy of our invoice, the estimate for repairs and notify them of our legal right to file a lien if they decline to paying SRT direct If the mortgage company refuses to pay SRT direct, the ***s can pay the balance due with a credit card and/or a cashiers check prior to the lien being filed

Complaint: [redacted] I am rejecting this response because:The company has known from the beginning of our contract with them that we intended to sell the home as soon as the repairs were completed. The fact that they have not been paid yet is due to their delay in requesting the final inspection. The repairs were completed November 10th and the final inspection was not requested until November 17th. SRT knew for at least a week prior to the repairs being completed when they would finish and could have requested the inspection a full two weeks before they did. It takes an average of 2 or 3 weeks for the mortage compnay to schedule, assign an inspector, process the payment, and mail the check to us. The timing of when SRT requested the inspection and the internal processes of the mortgage company in mailing the payment is out of my control. Filing a lien will not speed up the process and will only delay the sale of our home. It was their mistake in not scheduling the inspection sooner so it is only fair that they wait for the payment rather than filing a lien. It is true that the Mortgage company will not send them payment directly, but again that is not in my control. As for their business policies, I ask that they look past the policy (as they did when they illegally cashed the check from our insurance company for which they were not listed as a Payee) and postpone filing a lien. SRT will be paid and they have authorization from us to speak directly with the mortgage company if they wish to verify this. Filing a lien demonstrates their lack of customer service and lack of taking responsibility for the delays and mistakes that were their responsibility. Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have text message saying SRT was short on siding by two boxes and will not be able to start working again until next Thursday 3/30/That's when they can start back upThe left side of my house has no siding on it and it's going to rainas of today 3/22/2017, none of my other issues have been addressedI have been told these things will be taken care of but nothing has happened.A new issue popped up today that I hope will be taken care of today as it is effecting the inside of my houseThe people that put the siding on did something to the Dryer vent and now the Dryer air is coming back into my housei have tried to reseat the hose inside the house but that did fix the problem.I have been told someone will be out today to fix thisThis is not like the other issues: Fence, Flooring, ceiling stain, Ceiling FansThis directly effects the inside of my home this needs to be taken care of today Regards, [redacted]