Specialty Medical

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: The business owner's response is not correctAs a matter of fact, it is a lieI did request a specific size of replacement tip (1inch) for the bench that they arbitrarily sent meThey shipped the wrong sizeThey refused to honor the verbal commitment they made roughly months agoIf they had just honored the commitmentI would have been satisfiedWhy they would choose to refund the full purchase price instead of sending me a $set of parts doesn't make much business senseHowever, they did credit my account so I will consider the matter closed Regards, [redacted]

Despite the fact that customer received an upgrade model of the original item requested, not available at this time from the distributor, and an extra set of rubber tips for the bath set he wanted tips for another bath chair, but was not sure the size of the tips we have issued a full refund and he...

can keep the $126 bath seat and $12 tips.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
The business owner's response is not correct. As a matter of fact, it is a lie. I did request a specific size of replacement tip (1inch) for the bench that they arbitrarily sent me. They shipped the wrong size. They refused to honor the verbal commitment they made roughly 3 months ago. If they had just honored the commitment. I would have been satisfied. Why they would choose to refund the full purchase price instead of sending me a $10 set of parts doesn't make much business sense. However, they did credit my account so I will consider the matter closed.  
Regards,
[redacted]