Specialty Management Company of Central Florida

Horrible company with no communication to their clients. We had a leak in our condo for 7 months with no response from the Property Management Company to repair this damage. They are unresponsive with no sense of urgency or professionalism. I will be filing my complaint with the BBB and considering obtaining an attorney to resolve this issue.

Do not hire Specialty Management Company for your association. As there only specialty is communicating through general mail. I was sent to collections for the first time in my life and I am 48 years old and had no idea I was even late for my association fees. I was told I was sent 3 letters that I never saw or received none of which were sent certified to make sure I got it? Instead of sending an email or picking up the phone I get a collection agency certified letter that my $200 fee is now $845. If this is how you want to treat the members in your community hire them but certainly not how I would run a business. Here is the best part when I called and asked why someone didn't call or email me I was told we have to many customers and we don't have the time to do that. Maybe if you didn't run your company like it is 1980 and only rely on standard mail you would have more time and wouldn't have to chase people that have no idea they are late. I would have paid immediately if I had any idea. Hope this review saves someone else the headache and time of what I just had to go through.

We have lived in our home since the community was built 17 years ago. We've had at least three HOA Management Companies. Specialty Management Company of Central Florida (aka: Great communities) has been by far the worst.

Our homes and facilities are 17 years old, yet they expect them to look brand new. I understand having a good looking and well kept community to maintain property values, however they are ridiculous. It's gotten worse this year with notices every month on sometimes items that aren't even visible in the photos they send you.

Now they have sent notices to the community that they've obtained legal services that will take on claims if an item is not fixed within 14 days. We are extremely dissatisfied and will be voicing our concerns further. DO NOT USE this company for management. Avoid at all cost!

I received a notice from Specialty Management Co & two Statement of Acct Summaries from Alliance CAS for a balance that I mailed in on Jan 10, 2020.
How it started:
February 22, 2020. A statement was received by our daughter at the Maitland address stating that our account was being referred to a collection agency. Full payment for 2020 was mailed on Jan 10, 2020; ck *** in the amount of $200 for the Jan & Jul 2020 Maintenance Fees. I used the address label provided by the Winfield Homeowners Association Inc. I shared this information with our daughter. She was then told the amount sent to collections was for $100 that was due July 2019. Reviewed checkbook & discovered that I had only made a single $100 payment instead of the $200 payment that I thought was made in 2019; an oversight. But because the $200 payment for 2020 had been made more than (30) days prior; I was thankful & instructed my daughter to notify Winfield HOA/Specialty Mgmt Co & advise that $100 of the current payment should be applied to the 2019 balance & I would send an additional payment of $100 for the July 2020 Maintenance Fee. I felt relieved & thought that the matter was settled.
February 24, 2020: Received another email from daughter; a Statement of Account Summary from Alliance CAS for $489.40!!! According to statement, charges for interest, collection placement, initial letter fee and collection placement notice were assessed on Feb 14, 2020; more than 30 days after I mailed the $200 payment for 2020.
February 25, 2020: Received email response from Cee Cee L, Accounts Receivables, stating that the payment of $200 had not been received!
February 26, 2020: Mailed a certified letter to each member of the Winfield HOA board. Explained that payment was sent USPS without tracking & we would not know if payment was delivered to the wrong address, lost in management's office or destroyed. Checked my account & draft is still outstanding. Mailed a certified letter to Alliance CAS to dispute the charges & a letter with ck *** for $100 & ck *** for $200 to Specialty Management Co. for the 2019 & 2020 Winfield HOA Maintenance fees that they stated were not received (check ***).
On/about March 9, 2020: Received another letter & Statement of Account Summary for $492.70 dated March 3, 2020 from Alliance CAS. The letter stated that the Association (Winfield) is not required to notify of a missed or late payment hence no notice of late or missing payment letters are legally required to be sent. (I didn't know it at the time this letter was received, but Alliance CAS had been in possession of my Jan 10, 2020 payment & deposited it on Feb. 14, 2020.)
March 19, 2020: Sent 2nd letter to Alliance CAS, stating that payments were mailed (certified) & received by Winfield HOA/Specialty Mgmt. The account was now paid in full (ck *** for 2019 and ck *** for $200 to replace check ***) & again requested abatement of all fees. Also responded to email response to my Feb 26, 2020 letter from Cathy W, Property Mgr. for the Winfield HOA & requested contact information for all current Winfield board members because she stated that my letter to the previous board members was forwarded to the current board members. Ms. W stated the official website is winfieldhoa.org & I could apply for a log in & password to access all official information for the HOA including Board members. I was frustrated & annoyed by her unwillingness to provide the requested information.
March 23, 2020: Checked my bank account to see if any of the 3 drafts had cleared. To my surprise all 3 drafts had cleared! I was told several times via email that that ck *** was not received.
March 24, 2020: Went to the winfieldhoa.org website and completed the Association Website User Request Form. Also called Boris M, Acct Mgr for Alliance CAS & asked when acct was received; He stated Feb 14, 2020 & ck *** processed in March. Then transferred to Dispute dept & spoke with Dianne who confirmed account referral date but did not state when ck *** was received or how.

Never gave notice that they are now new property manager, how to pay HOA, or that a balance was even due. They sent straight to debt collection.
Sent straight to debt collection without even notifying me that they are even my property manager. Have had auto withdraw for years, no notification that anything was even due or even that a switch was made.

Though we paid our HOA they are making it up now we did not pay and trying to charge us three times amount. Because the web-based system they have for payment through*** bank it does not provide any sort of proof that once you made payment. Due to my credit card is closed after I made the payment last year, I could no longer review if my payment went through. I was never notified I did not make payment or my payment did not go thru? If someone misses a payment it is companies responsibility to notify also Fair Debt Collection act 1977 requires to send a notification about payment. We never receive any letter. I wish our HOA president did some research rather than going with the cheapest option you could find and have the other people suffer for their stupid decision.
What kind of great robbery business is this? I will definitely escalate it to Revdex.com and everywhere.

This company refused to send my account ledger which led to additional accrued late fees as I repeatedly attempted to see the charges on my account.
After receiving a December 2016 Demand for Delinquent Homeowners Associate Assessments, I contacted the Specialty Management Company (who manages the account for my neighborhood HOA). I spoke with the accountant to request my ledger and was told he was not permitted to speak to me and I had to go through the attorney. I sent emails December 21, 2016, February 12, 2017, and again February 17, 2017 requesting the ledger to see what charges the company was claiming. I did not receive a response until February 17, 2017 about 6.5 hours after my request that morning. After reconciling the amounts to ensure credits were applied for payments, I sent an email notifying him of payments scheduled through my bank to be sent directly to the management company (February 24, 2017), having received no response on where to send payment (requested February 12, 2017). I received no response until March 11 which was a Final Preforeclosure Demand which had fees greater than what was sent in the ledger and had since been paid. The management company refused to apply my payments as noted in the comments and applied them to the additional fees rather than towards the current fees.

The management carried those fees over to the next year and continued to add late fees. They sent no notifications or ledgers of what was going on with my account. I was unaware that this was going on until I received a letter from an agency notifying me of a lien that had been placed on my home. I requested a ledger from them which they provided in just a few days. As they were simply collecting based upon the management company, I could not dispute the charges with them so I paid the full amount.

I don't have a choice in management companies, but these tactics are underhanded and an abuse of their authority. I have no issues paying what is owed, and if late, paying the associated late fees, but this is extremely unethical.

By far, the worst homeowners management company I have been witness to. Company can't send out invoices reliably, update correspondance, staff are not at all helpful in resolving issues from the front desk to the hoa manager, you are unable to escalate up for further assistance when you hit an impasse. When you try to work with them to fix a known issue (mail not being delivered for example), they respond with the line of "I can't comment on that".

In my opionion, this company is here to collect their check and do as little as possible. They are not useful to the members of the community they have been hired to help manage and serve.

If you are looking for a management company, keep looking past this one. If I could give less than 1 star I would.

I give this company or business a one star due to the fact they only deal with the people in our community with threats rather then respect. My husband and I put a lot of money in our property and we are seniors. Most of the folks in this community are seniors. This company does nothing for the community but threaten by letter, even after this last Hurricane. If this continues, we will be selling our home. My phone call to this management person fell on deaf ears.