So the first impression was ok. I called and got a quote, guys came, security door was install less than an hour, 3 weeks later. About ten months later, the door knob was not locking anymore. Called them back and of course nobody called me back.
Finally got a hold of somebody and scheduled an appt to come and look at the door. They had told me that the actual door was a lifetime guarantee but the locks were only 1 year covered. So day of the scheduled appt, nobody came to the house. I called and they transfer me to a technician who said the lock was not covered. Made me very upset that the security door came with a faulty lock that Olson Iron would not covered. Clearly they need to update their policy and get more people to answer the phone.
So the first impression was ok. I called and got a quote, guys came, security door was install less than an hour, 3 weeks later. About ten months later, the door knob was not locking anymore. Called them back and of course nobody called me back.
Finally got a hold of somebody and scheduled an appt to come and look at the door. They had told me that the actual door was a lifetime guarantee but the locks were only 1 year covered. So day of the scheduled appt, nobody came to the house. I called and they transfer me to a technician who said the lock was not covered. Made me very upset that the security door came with a faulty lock that Olson Iron would not covered. Clearly they need to update their policy and get more people to answer the phone.