In March my wife and I purchased two chairs from our favorite store in Colorado The chairs were quite expensive and since we live in Illinois we were concerned about damage during shipping We spoke with the store management who we know very well as we have purchased many many items from them over the last years furnishing a condo They strongly recommended "white glove" shipping and assured us we would have no issues whatsoever The "white glove shipper" we contracted with was Specialized Transportation Incor STI, out of Fort Wayne, IN They are also known as CRST Specialized Transportation About a month later our chairs arrived My wife was home alone and we were quite anxious to get the chairs in our upstairs bedroom For comparison, just the day before we had a bed and chest of drawers delivered that were purchased from a different store and were not shipped via "white glove" These items were quite heavy, very bulky, and the delivery concerned us but we were assured there would be no problem They were delivered and installed professionally No issues whatsoeverMy wife noticed a small flaw in one of the drawers The shippers agreed and within a week we had a perfect replacement Outstanding service Very happy Back to the socalled "white glove" delivery The minute the "white glove delivery" men showed up my wife was concerned She said she was uneasy with them as they did not appear to have much of a clue how to get the chairs upstairs She heard them bang the chairs against the door and the second time it happened she went up to see what was wrong The chairs were in fact large and the door needed to be removed before the chairs would fit through the door They were trying to force them through the door Every angle possibleAgain, trusting her initial reaction, comparing to the previous day's delivery, and hearing them having problems, she said to leave them where they were and her husband would take care of it later She signed a receipt saying the chairs had been delivered and the men left When I got home, with the help of my son, we removed the door, moved both chairs in, replaced the door and were done It took "FIVE" minutes But then I looked at the chairs There were at least nicks in the chairs (picture attached) and two cracks I called the store in Colorado and they were appalled, embarrassed and disappointed in the awful delivery They promised they were in perfect condition when they left and I completely trust them based on years of being a customer They said they would begin an insurance claim for "white glove service" We paid $ for a restoration business to come out and look at the chairs $ to repair both The moving company declined the claim because my wife had signed a release saying the chairs had been delivered Took them days to make that decision We have had dozens of deliveries in the process of finishing out a condo in Colorado We have never had one problem with delivery The deliver company that delivered these chairs to our home in Illinois is without question the worst we have ever dealt with Don't use STI or CRST Their service was atrocious I would not recommend them to my worst enemy For background my wife and I are in our 60's I am President of a bank If you asked anyone in our community, they would assure you we are honest people who don't make waives unless something is really wrong In this case we were wronged What every you do don't use STI for shipping anything that has any value
In March my wife and I purchased two chairs from our favorite store in Colorado The chairs were quite expensive and since we live in Illinois we were concerned about damage during shipping We spoke with the store management who we know very well as we have purchased many many items from them over the last years furnishing a condo They strongly recommended "white glove" shipping and assured us we would have no issues whatsoever The "white glove shipper" we contracted with was Specialized Transportation Incor STI, out of Fort Wayne, IN They are also known as CRST Specialized Transportation About a month later our chairs arrived My wife was home alone and we were quite anxious to get the chairs in our upstairs bedroom For comparison, just the day before we had a bed and chest of drawers delivered that were purchased from a different store and were not shipped via "white glove" These items were quite heavy, very bulky, and the delivery concerned us but we were assured there would be no problem They were delivered and installed professionally No issues whatsoeverMy wife noticed a small flaw in one of the drawers The shippers agreed and within a week we had a perfect replacement Outstanding service Very happy Back to the socalled "white glove" delivery The minute the "white glove delivery" men showed up my wife was concerned She said she was uneasy with them as they did not appear to have much of a clue how to get the chairs upstairs She heard them bang the chairs against the door and the second time it happened she went up to see what was wrong The chairs were in fact large and the door needed to be removed before the chairs would fit through the door They were trying to force them through the door Every angle possibleAgain, trusting her initial reaction, comparing to the previous day's delivery, and hearing them having problems, she said to leave them where they were and her husband would take care of it later She signed a receipt saying the chairs had been delivered and the men left When I got home, with the help of my son, we removed the door, moved both chairs in, replaced the door and were done It took "FIVE" minutes But then I looked at the chairs There were at least nicks in the chairs (picture attached) and two cracks I called the store in Colorado and they were appalled, embarrassed and disappointed in the awful delivery They promised they were in perfect condition when they left and I completely trust them based on years of being a customer They said they would begin an insurance claim for "white glove service" We paid $ for a restoration business to come out and look at the chairs $ to repair both The moving company declined the claim because my wife had signed a release saying the chairs had been delivered Took them days to make that decision We have had dozens of deliveries in the process of finishing out a condo in Colorado We have never had one problem with delivery The deliver company that delivered these chairs to our home in Illinois is without question the worst we have ever dealt with Don't use STI or CRST Their service was atrocious I would not recommend them to my worst enemy For background my wife and I are in our 60's I am President of a bank If you asked anyone in our community, they would assure you we are honest people who don't make waives unless something is really wrong In this case we were wronged What every you do don't use STI for shipping anything that has any value