Sign in

Specialized Consumer Strategies

4300 W Lake Mary Blvd Suite 1010 Box 421, Lake Mary, Florida, United States, 32746

Sharing is caring! Have something to share about Specialized Consumer Strategies? Use RevDex to write a review
Reviews Credit and Debt Counseling, Credit Repair Advanced Fee Specialized Consumer Strategies

Specialized Consumer Strategies Reviews (%countItem)

Don't fall for this scam!
SCS said they would be able to help resolve my credit card debt and lower my interest rates and payment amounts. For my payment to them of $1,575 and a year of regular payments I'm further in debit and their low interest rate has jumped to 29.99%
PLEASE protect yourself and do not fall for this scam.

Is this Company related to Nexin Solutions?
When I search Nexin Solutions which charged an advance fee of $1550 and promised in the contract to do nothing I get this company, Specialized Consumer Strategies. We attempted multiple times to get our money back when no services had been provided and were ignored. I believe the same people own this company and just keep changing their company name.

Company called me saying they would lower my interest rates, they contacted 4 credit card companies, one which they charged $15050 for services.
Sunshine coaching service convinced me they would lower all my credit card interest rates because of my good payment history, for this they charged one card Barclays $15050 for their services #***-*** Barclays card nu. Contacted 3 others ***#*** and *** also ***, credit one bank*** and contacted citizens bank#***. sunshine coaching service was to lower all interest rates.,they also got my banking information, I'm on social security only at this time, and can't afford any more debts.

Desired Outcome

Help me stop this company from taking my money and stop them from using my information.

Specialized Consumer Strategies Response • Apr 16, 2020

Contact Name and Title: Lisa P
Contact Phone: 386-473-4436
I am so sorry to hear there is any issue at all. I have contacted the client and he was confused and misunderstood what the process was. He was upset when he realized he had his credit card numbers listed he did not realize he had included those with this information. I truly hope that you block that information to make sure no one else will see or have information that could cause him harm on the accounts. He wants to cancel this complaint and move forward with us now that he is fully aware and felt bad he said anything negative. I assured him it is not a problem I stated I am sure this can be removed and no matter what we will move forward helping him. Thank you for your time.

Customer Response • Apr 17, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

I appreciate how SCS, particularly, Tiffany H, consciously helped me with my credit card debt by setting up a five year plan at lower interest rates and monthly payments.

Specialized Consumer Strategies Response • Apr 15, 2020

Thank you for the Review. Greatly appreciated.

IT has been a great help. I am almost debt free. The people have been a delight to speak with This company is legit. They have stuck with me the whole way. Thanks, Leanne has been great.

Specialized Consumer Strategies Response • Apr 13, 2020

This Review is Greatly Appreciated ! Thank you. So Glad we were able to help.

My money needs to be refunded.
The damaged done to my credit report and card needs to be cleared.
This company was to get my interest rates lowered so as to get my payments lower. They charged me 2500 dollars. They were only able to lower one and when I found out that my account would close and my credit report would be lowered I told them absolutely do not continue, do not authorize any auto payments. Today I received a notice from one bank that the card was closed and an authorized payment was made by them. This will affect my credit score. I told them last week and I told them 2 days ago. This contract stated that if they did not fulfill their responsibilities they would refund my money. They only offered that they would keep my client ID open so I could use them in the future. They were not truthful with me nor did they do what I had asked. In other words this resulted in a charge to my account making my cards with a higher bill. We are senior citizens and I feel that we were roped into this as all the things they said they could do could not be done.

Desired Outcome

I would like my refund of 2500 and I would like my card back opened without any derogitory statements on my credit report. I do not want anything to do with this company again.

Specialized Consumer Strategies Response • Apr 07, 2020

Contact Name and Title: Lisa P
Contact Phone: 386-473-4436
Contact Email: ***
We are so concerned about her issues and we have spoke to the client. She was very confused and misunderstood some things that she now knows she did not understand it. She has agreed she wants to move forward and wants to cancel this complaint if she is able to she does not know how to but will respond to you if you ask her. We truly appreciate our client and are happy to help them move forward. Thank you!

Customer Response • Apr 08, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
In talking with the owner and and understanding more of what was to happen I am completely satisfied with the result of our conversation. She was very helpful on everything and I understood more. She also has helped me in other ways. A very understanding owner and I feel she was very gracious in how our conversation went. I will surely give her a thumbs up to anyone else who is interested in this. Thank you very much.

LeAnn T is the bomb!

When first spoke to LeAnn, I had dug myself such a big financial hole and was so worried and stressed. In a matter of days she had taken care of all of my concerns, managing to negotiate the best interest rates possible.

Going forward I can see the light at the end of the tunnel and would recommend her to anyone in a similar position.

Trish

Specialized Consumer Strategies Response • Apr 10, 2020

We appreciate the Kind Review Greatly and so glad we were able to show you what we really do here. Thank you for trusting in us!

Leanne is truly passionate and caring about what she does. She is a blessing and has giving me the tools and strategies to build my credit. I have never had someone go out of there way for me and show such kindness and understanding, Thank you Leanne so much.

Specialized Consumer Strategies Response • Feb 27, 2020

This review is greatly Appreciated ! Thank you so much for trusting in us to help you :)

Under the guise of calling from my *** bank, told me that they needed me to confirm my identity by giving them name, SSN, credit card, bank acct.
Today, on 10/25/2019, at 7:28 am on my way to work, someone called under the caller ID of my *** bank, saying that they monitored my credit and I qualify for better interest rates. Asked for my card number, name and address. I didn't feel comfortable, they transferred me to the 2nd person, who talked me into giving my card number, address, and phone number by saying they know how much I owe on the card. Then transferred me to a third person because I still didn't feel comfortable (name Kevin, said his phone number was 772-***). Pulled out more info about me, saying they want to power my interest rate, asked for my Social Security Number. I said "No". So then they transferred me to what they said was my "Project Manager" by the name of Brandon *** st Specialized Consumer Strategies (phone 855-***). He kept trying to convince me to give my Social Security Number so that he can run my credit, asked me for additional security questions like past address, etc. I gave him my Social Security Number after his 20 minute speech about how they have done it for a long time. He and Kevin offered to help lower interest rates on my other two cards, and needes those numbers, which I refused to give. Asked me if I have power of attorney over my financial decisions, and I said yes I do. Then he said we have to call my *** bank to confirm additional information. The call seemed to be strange he said he was my "assistant" and asked what my cash advance max limit was, what the interest rate was, how much money I have remaining in my account, and then what the interest rate was. The conversation was unpleasant and unfriendly. Either Brandon or Kevin recorded my information asking me that I understand and agree to the terms. Brandon offered to open another credit card in my name, I said "no". What they offered was to lower my credit rate for $1,500. I didn't feel comfortable as soon as Brandon asked for my bank account number. Because now he virtually had most of my identifying information. I asked Brandon if any action has been taken, he said no. I replied that I need to take some time to think about this decision. I called my *** bank this evening after work. They stated that it was not a legitimate call and that they will close down the current card and will resend me another one. In the meantime, I placed a credit freeze and credit alert with all three credit reporting agencies. According to *** bank, this was fraudulent and did not originate from ***. Brandon asked for my email address saying he will send something via email. Nothing arrived in my inbox.

Desired Outcome

Do not open any accounts in my name. I am not giving up my power of attorney to anyone, I am the sole decision maker in my financial decisions. If you take any financial actions in my name, I will require $1500.00 for damages and any additional costs accrued in litigation.

Specialized Consumer Strategies Response • Nov 11, 2019

We originally spoke to the claimant on October 25, 2019. She had expressed an interest in finding out if she would qualify for our Project Management Consultation Program. In the beginning of her statement she said that someone called her under the guise that they were from her *** Bank. At no time did anyone say that we were with ***. We did ask her some qualifying questions as to her identity and her credit card history but those are standard questions we ask all clients to determine if they qualify for our program. In her statement she said "I am not giving up my power of attorney to anyone". She must have misunderstood when we asked her if she had a power of attorney because if she did have a power of attorney that person would need to be included in all conversations. Somehow she felt we wanted her to give us her power of attorney which is just not true. She willingly answered all our questions and also agreed to our standard processing fee of $1,550.00 should she decide to enroll in our program. She did speak with her Project Manager and he asked a few more standard questions needed to determine her eligibility for our program. In no way did her Project Manager promise to lower her rates; only banks can lower interest rates. He can, however, find the right program for her that will get her on the path of financial freedom.
After spending time with her and reviewing the information she shared with us, her Project Manager determined that we would not be able to accommodate her. She wanted specific things from her Project Manager that he was just not able to provide due to her credit rating. Her Project Manager was completely honest with her and told her at this time we would not be able to help her. At that time, we did not charge any fees and closed out her file
I would assume the claimant contacted *** to verify the fact that we made no charges to her account. The bank in order to protect their client would just close the account and open a new one to protect her because the bank has no idea who we are as well as most vendors that charge a client. This is also why I do not believe the bank made the statement that we are fraudulent because that would be slander. I am assuming they stated to verify anyone you work with to ensure they are legit.
What I do not understand is why this claimant filed a complaint against us. First and foremost, we did not charge her anything. In fact, as stated above we told her straight up that we would not be able to work with her. So what is the basis of her complaint; is she mad that we cannot take her on as a client? All the information she provided to us of her own volition is confidential and would never be shared with anyone.

Customer Response • Nov 12, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
My concern is that they took down all my personal information even though I stated that I did not feel comfortable giving out my social security number, personal security questions, credit cars number, etc. They asked for my bank account number, but I didn't give it. I refused the service at the end, it wad not because of my credit that I didn't get the service. What I do not want is someone taking my identity. As a matter of fact, when the initial call came in, it came as *** Bank, that's why I picked up the call thinking it was my bank. I have a phone record to prove it. But then they transferred me 3 times to try and pull more and more personal information out of me along the way. Additionally, the conversation between the manager and *** at one point towards the end did not seem friendly and seemed strange that the man who proposed yo be my manager changed his title to "assistant" when asking *** questions about my remaining balances. All I care about is that they do mot steal my identity or open cards under my name.

I have had my interest rates lowered and saved a lot of money thanks to the advise of LeAnn. She is sharp as a tack & represents me, getting me the best interest rates. She is also very adamant that I need to stick to the plan if I want to be able to pay off my debt & start saving for retirement. (I went on a little shopping spree, oops) She coaches in a very easy to understand manner. I highly recommend SCS, it is worth the fee which is paid by the money you save when you work with them.
Cori K.

Specialized Consumer Strategies Response • Oct 07, 2019

Thank you so much for the amazing Review. SO Glad Leann was able to help you. Will be sure to show Leann.

I have been working with SCS since Sep 2015, when I knew it only as Specialized Consumer Strategies. I paid the $2550 with the understanding that I would get that much money, or more, back from my investment. (What a bargain that I see the program is now offered at $999!). I started working with Donna J, who was understanding, patient and very knowledgeable. She was able to help me transfer almost all of my accounts to lower APR's, saving me hundreds of dollars to start. In July 2018, I was handed over to another representative, LeAnn T, and I was a bit skeptical since I had been working with Donna so closely. I wasn't sure that LeAnn understood my finances as well as Donna, but soon realized she was
extremely competent and determined to continue saving me money! She was very thorough in her payment breakdowns and
advice about lowering my debt. Since then, she has been a great help with my personal accounts, as well as giving me direction and support in my newly-launched eCommerce business! I've enjoyed talking with her on a more personal level, as well (we both enjoy playing the lottery!), and look forward to many more amusing and informative conversations with her!
Thanks to SCS and all your staff for a very positive financial experience!

Claimed to be balance transfer company, obtained my personal info, charged my *** card and couldn't provide service they claimed.
8/7/19, Contacted by multiple numbers, agency claimed to be balance transfer offer, obtained personal info, passed to Sunshine Coaching who sent false contract and couldn't deliver. Specialized Consumer Strategies and Sunshine Coaching services charged my *** account $998 and trued to open other accounts in my name. Also, tried to obtain my photo ID, but I did not send it when I realized they were fraudulent.

Desired Outcome

$998

Specialized Consumer Strategies Response • Aug 23, 2019

We feel bad that she has any issues at all. We have not only tried to reach out to her on multiple occasions by phone we have also sent letters by mail and by email. I am so confused as to why after she spent the time working with us to help do her budget and put together a plan that would benefit her and save the most money turn around and not even speak with us. If there were any questions on timeframes or just how things worked she never chose to call and speak with us. I have no idea how she could claim that we could be fraud when she never followed though with any part of the plan she approved. It is completely up to the client to follow through in order to achieve the goals and if there are any questions or issues to contact us or even respond to our calls in order to help achieve the goal. We absolutely followed through and provided the service and have tried to reach out to her on many occasions. If she would like to reach out to us and finish working on her plan we would absolutely continue to help her. But there is no truth to any of her comments where we sent a false contract I am not sure how that statement can be made and also we ask for ID in order to verify it is the right person only. I hope she will reach out to us in order to help her but we stand by the contract she signed that she agreed we had provided her the service and she signed of her own free will. I find it sad to slander someone when you sign a contract instead of trying to work things out.

Initially this seems like a workable process to take care of a large credit debt. However, some things were not explained clearly and caused some issues when trying to make payments. I also discovered other companies who could give the same service for less and lessen the length of the loan payout. Next time, if ever needed, I will ask a lot more questions and get in writing some of the answers. Plus there is a cost of going into the program, although that was a surprise as well.

This is the best thing I could have ever done when I allowed Leann E..... to take over and begin eliminating my high interest and credit card debt payments. Thank you SCS for hiring such a skilled professional that is knowledgeable about debt relief service and loves her job. Leann reviewed the best options for my financial situation that helped me sleep with ease. She assessed my annual come, monthly financial obligation, high interest rates on my credit. Leann immediately started working on a plan to reduce my high interest rates on my credit cards that lowered my monthly payments to an affordable level. Her wealth of knowledge, expertise, and outstanding customer service helped me to trust her with personal information to improve my credit score and debt ratio. As a result of Leann's skills and expert knowledge, I am able to save a little money in the process. SCS is a credible business. Thank you SCS and Leann E for helping me with a personalized plan to pay off my credit card debt! Wylene D.

Repeated unwanted calls soliciting their services were placed to my cell phone. I did not request information and my number is on the Do Not Call list
I was contacted repeatedly by this company claiming to lower credit card interest rates, get out of debt, etc. My phone number is on the Do Not Call registry and I did not request information or ask for their services or their phone calls. The sales reps provided fake or misleading information throughout the entire process. I was given different company information, addresses and phone numbers.

Desired Outcome

I have tried to contact the company directly to resolve the issue directly, but they have not acknowledged my claims or responded to my request for contact.

Customer Response • Aug 12, 2019

I have been able to reach the company and speak with them directly to resolve this issue. I would like to formally withdraw my complaint. You may Mark it as satisfactorily resolved, it remove it completely

I had the pleasure to talk to Leann E on the phone Friday. She explained everything very well. She was very pleasant to talk to. I felt very confident that everything was going to be taken care of. Thank You so much for making it so easy and most of all making my worries go away ...
Terrie N

I was very skeptical tgat this was a shady company but after a lot of reassuring fact finding I felt at ease enough to give it a try. Afyer the one time fee I am saving about 7,000 overall but best of all is the peace of mind that I can get everything paid off in a timely manner.
They worked with me so I could maintain some open credit lines and just negotiate down what I needed.
Their follow up calls and the hard copy contracts arriving by mail were reassuring, and my accounts were settled earlier than projected.
Very relieved and a satisfied client.
Thank you

My 76 year old Mother was contacted by Specialized Consumer Strategies about her credit card debt and charged 1500 hundred dollars.

My mother is 76 years old and was suffering from severe memory impairment and judgement issues when she was contacted by Specialized Consumer Strategies. She did not understand what she was agreeing to and still doesn't understand the agreement. I placed a security freeze on her credit to protect her financially and was able to obtain power of attorney for her in March. The company refused to give her a refund because the power of attorney was after the contract. The 1500 hundred dollars was for a lifetime of support. My mother is 76 years old with stage 4 COPD, lung cancer and memory issues. How long of a lifetime do you really think she has to pay 1500 hundred dollars? This company should be ashamed of themselves for taking advantage of our most vulnerable members of society. I am now going to have to assume this 1500 hundred dollars of debt to protect my mother from getting upset that they won't give her a refund and because with her additional medical bills she can't afford to pay another bill.

Desired Outcome

I would like the company to refund my mother the 1500 hundred dollars. My mother is dying.

Specialized Consumer Strategies Response • Jul 16, 2019

Contact Name and Title: Lisa ***
Contact Phone: 877-***
I am so sorry to hear of her mothers condition. I would like to be able to speak to the daughter to help her in anyway that we could we understand how hard it is when you are or have lost someone close to you! We are confused we worked very close with her mother because there were some issues with a couple new cards due to a bankruptcy in the past by someone else that affected the client from getting things done immediately. We took all the time the client needed and made all the calls with her in order to help get all her debt pretty much to a 0% so that she had additional money each and every month. We also discussed other plans to help her achieve what would work best for her so we hope we can speak to the clients daughter. Please feel free to call in and speak to Lisa and I will help you get things situated with your moms account. Thank you so much.

Customer Response • Jul 17, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The company did not provide my mother with any neenennew credit cards. There is a security freezrffreeze on her credit.

Specialized Consumer Strategies Response • Jul 29, 2019

The accounts became frozen later when the daughter was involved because she was not sure what had taken place and wanted to figure things out. At the end of the day we did put together the plan and she did consolidate a couple cards to one of her cards that did have an offer as we stated in her plan. I believe we were told later that some of the accounts may have been paid off which would be a great thing if family was able to help her out. I am sorry that she feels that her mother signed the contract used the service and began benefitting from it but due to her getting involved that now we should refund her and I am sorry that is not how it works. We provided everything we said we would do and have continued to offer our services as the client was told from day one there would be no additional fees on the debt entered ever! We are here to help anyway we can and since the client is sick there are things that will come up that we would be able to offer suggestions to help as well. I would appreciate for the daughter to call and speak to me instead of trying to slander us! I hope you have a blessed day thank you for your time.

Agent assigned said I was in dir w/draw pmt but didn't follow thru and cr card co dropped me also SCS lvs on hold 45 min mgr doesn't ret calls.
I started with SCS to help me organize financial payments for my credit situation following surgery. They charged my ZERO balance *** for $275, $210 to my *** and $725 to be paid in installments monthly by $20 check. I feel incurring this $1550 for their services is unsuitable as their customer service practices are terrible and they are causing me further debt by doing this. Additionaly the manager Taylor L does not return calls as he said he would and the agency puts me on hold for 45 min. then cuts me off. Their CS agent Tenesia was assigned and put on auto w/d for *** and ***. The program never went thru properly causing many daily calls from them. Tenesia has left replaced by Kim. Kim is poorly trained and has made many mistakes with my accounts not knowing one Visa from another or which one was w/d or which one I paid myself etc.

Desired Outcome

SCS Has put me into further debt this past year causing me financial difficulty. It was poor business practice for them to charge my zero balance card to pay them for services and add to an already high balance card another charge to pay themselves thus taking advantage of me. I am disabled and on SSI and cannot afford such payments and they were aware of this. Also having signed with Taylor L, his not returning calls then being put on hold for 45 minutes per time then being cut off and not called back or called back by someone who is not familiar with my accounts was not acceptable. Regardless they were of no help to me or the resolution to my financial problems therefore I am requesting total refund of the money charged me by SCS for their services.

Specialized Consumer Strategies Response • Jul 09, 2019

We are unsure why Ms. filed a complaint with the Revdex.com. We did everything our contract stated we would do by getting her three accounts enrolled into a once in a life time program. WE DID THAT! We cannot help that she got herself kicked out of the *** program due to she missed three payments! That was her responsibility to stay on top of those payments once we enrolled the accounts into the program. When each of her accounts were enrolled into the program, every update was given to her. We also emailed her and letters were mailed out through the postal service. She was not cooperative with responding back to us; it took her from November to January to respond at one point. Even after she missed her payments with *** and got kicked out of the program we tried to see if we could get her back into the program but *** would not allow it because you are given ONE chance and she messed it up by missing those three payments. When we called her or emailed her we CLEARLY stated "We Only set up 1 payment on Nov 20th " for the *** and that it was up to her to continue the payments. We gave her another option by enrolling the*** into a debt management program but she was back and forth if she was going to take the offer or not. I'm sorry but we did what we were supposed to do. How is it that we are being made out to be the bad guys by Ms. ? Mind you she signed a contract to pay us a fee of $1,550 but she has only paid $825 and we worked with her to make payments of $20 a month till the remaining is paid. As of today she has been making the payments but still owes us $525.00.
The Following is what was done her on accounts:

10/26/18- We enrolled *** (***) account into the program and the payments went from $204 at 20.74% to $151 at 5.9% . We only set up 1 payment on Nov 20th for $151. Program is for 60 months with a balance of $7507.96.

1/8/19 - We enrolled*** (***) account into the program and the payments went from $346.00 at 25.49% interest down to $197.00 at a 0% interest rate. We set up the first 12 month payments starting on January 10, 2019 for $197.00. This program is for 60 months for a balance of $11,759.93.
1/11/19 We enrolled *** (***) account into the program and the payments went from $103 at 25.24% to $76 at .99%. We set up the 1st payment on Jan 18th for $103 then we set up all the rest starting Feb 5th for $76. The program is for 60 months on a balance $4343.80. Also got interest credit back of $121.58.
If Ms. would have followed the plan and made the payments when she was supposed to with *** her overall savings for the work that was done is $12,739.62. However since she got kicked out of the program due to her own fault, with just the *** and *** accounts entered into the program she still is saving $10,311.60 (Savings without the ***).
So again I don't understand why we are getting this complaint when we did everything we said we would do and THEN some?

Customer Response • Jul 18, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The agent Taylor *** turned me over to his assistant Tanesha N after I signed on with SCS. After she enrolled my *** and *** into their direct withdraw programs and the first payment was taken she left SCS for personal reasons. I was not told she left nor was assigned another assistant to work with directly. For an unknown reason my *** account withdraw did not continue to work on the second or following withdraws and nobody at SCS was monitoring this. I began receiving phone calls from *** for missed payments. I then called Tanesha N at SCS and was told she had left. I asked to speak with Mr. L and was told he was not available but would call me back. This happened many many times. He never returned my telephone calls. I began to get upset. I asked the receptionist who then could I speak with about my accounts and she said "Kim". Sometimes I would get "Tiffany" . Kim and Tiffany however did not know anything about my accounts and *** had fallen out of the automatic withdrwal program so Tiffany called and said I was being asked to sign with another company called "Credit Guard" and their associate Della L

Della L began bombarding me with telephone calls and emails every day and on the weekends all hours of the day and night which was terrible disruption! I refused to do business with her! Passing me onto Ms. L was a bad decision on Mr. L part, I felt and I had signed a contract for his services and not her's so this was VERY POOR customer service to me!!

I called *** on my own and set up an amount acceptable to pay them and have been paying them that amount monthly ever since.

Also I have since signed paperwork with FISC Financial Services in Sturgeon Bay Wisconsin and Leslie B in the city I live who is providing free services to me. I have signed a release with her to speak with you on my behalf. She and I called Mr. L on 3/20/19 from her office. A message was left with his assistant "Tiffany" who said he would call back in 10 minutes. He did not cal back. We called him back 10 minutes later but we were disconnected. So we called back again and were disconnected again.

This is another example of the poor customer service I have had with SCS over the past year. I do most of my business by telephone and they know this yet Mr. L would not return telephone calls or they would put me on hold for 45 minutes or longer or disconnect me repeatedly. Also Mr. L charged my ***s account which was at ZERO balance and my *** account which was already in jeopardy and is still charging me monthly payments for his called services which have not helped but have harmed my financial situation. Ms. B at FISC can and will attest to this as fact on my behalf. Her information is:
LESLIE B, DIRECTOR
***
***
***
***
***

What I am asking for is a complete refund of all money charged including interest owed to me from the charge of services I paid to SCS immediately. Also a release from my contract and no further contact from them whatsoever.

Specialized Consumer Strategies Response • Jul 23, 2019

It is unfortunate that this matter has now turned into a complaint about customer services. We always strive on making things better and will continue to do so going forward. At the end of the day, you were always able to reach our company to talk to anyone of our team members about your accounts. On multiple occasions you did talk to several different people within our company and I am not sure why it mattered to you who took care of you as long as they were helping you, correct? Tiffany and Kim did get to the bottom of your issues when you let us know there was an issue. Yes, it took them a minute to figure out that it was your*** account that was the problem because they kicked you out of the program due to nonpayment which was a misunderstanding on your part. As you stated, Barclays was calling you about the payment not being made. I am not sure why you didn't set up the payment when they called as our paperwork and our prior conversations stated we Assisted setting up only the first payment. You needed to set up the remaining payments after the November 20, 2018, payment that was set up. That would have stopped you from being kicked out of program and you would have avoided all of this.
No one forced you to sign our contract. You signed it agreeing to the Fee for our Services and We have done exactly what our contract promised we would do and then some. We promised to show you how to save the minimum of $2,500 but we actually showed you how to save $10,000 plus. Sorry that you made a mistake and misunderstood the Detailed instructions given. It was clearly stated we assisted in setting up only the FIRST payment on your *** and that you were responsible to make the rest of the payments. We gave you the information multiple times over the phone, letters and emails about the accounts once they were enrolled. Even after you got yourself kicked out of the we tried to help you get the Barclays account back into the program but they would not allow it because of the three missed payments. So we gave you another option with Debt Management working with Della as our last option with that account. It was up to you if you went with that option or not.
We don't know who FISC Financial is but to be honest it's irrelevant and it doesn't change that fact that we did the work promised and services were rendered. Even without *** included we assisted you with your *** with a balance of $7,507.96 went from $204 payment at 20.74% to $151 payment at 5.9% and your *** with a balance of $4,343.80 went from $103 payment at 25.24% to $76 at .99%. These transactions resulted in a savings of $10,311.60. How that has put you in a worse position than before doesn't make any sense since we saved you $10,311.60. Not to mention the countless hours we have spent working on your accounts from the time you signed up August 16th, 2018 to February 18th, 2019 from the last day of contact . You have done nothing but slander our company and we have done nothing but help you save a lot of money. So again, SERVICES were rendered therefore, there will be NO refund.

I was extremely skeptical thinking this was just some sort of scam. I am so pleased with the professional way Tiffany and Joe helped me. I felt overwhelmed with my credit card debt and they helped me get two of my credit cards from 26% to 2% and 0%. Unbelievable! I have such peace of mind knowing now I can actually pay off my debt now. Thank you so much. I will recommend this company to everyone!!
Jess

Specialized Consumer Strategies Response • May 02, 2019

This review means the world to us! Thank you so much for trusting us! If you ever need anything please call :) Thank you for being a client of ours !

Check fields!

Write a review of Specialized Consumer Strategies

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Specialized Consumer Strategies Rating

Overall satisfaction rating

Address: 4300 W Lake Mary Blvd Suite 1010 Box 421, Lake Mary, Florida, United States, 32746

Phone:

Show more...

Fax:

+1 (407) 830-4002

E-mails:

Sign in to see

Add contact information for Specialized Consumer Strategies

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated