Special Occasions Bridal

Complaint: [redacted] I am rejecting this response because; the damage is between FedEx and AcerFirst of all, I would like to apologize for not having all the information I needed to correctly file my complaint with Revdex.comI am sorry for any problems this may have caused At the time I started to file this complaint, all I knew was that Acer was charging me for damages to my computer caused during shipping, and that it was Acer who sent the shipping label to FedEx where it was packaged and sent to AcerI did correctly inform Revdex.com in my complaint that the repat FedEx told me that they were unsure if Acer had paid insurance on the package, but that I could not provide the insurance as nothing could be added to the label Before finishing my complaint with Revdex.com, I decided it would be unfair to file without first trying to resolve the matter with Acer myselfI first tried several times to reach the Acer rep who had resolved my first complaint as he was quite fair in handling itAs I was unable to reach him, I decided to call the main number for Acer and speak to whoever I couldI did so, but the rep I talked to on the phone was unwilling to resolve the matter to my satisfactionWhen asked to speak to his superior he bluntly refusedI was told to contact FedEx to file a complaint with them as the damage had occurred in the shippingI told the repthat I felt that the matter was between Acer and FedEx and did not involve meHe refused to budge from his position and this ended our communication I was quite upset that they were, in my mind, in the wrong, and instead of contacting FedEx to confirm my belief that it was between them and Acer, I went ahead and finished, and filed my complaint with Revdex.com I, after a bit more consideration, did call FedEx Freight; the representative of whom did indeed confirm that the issue needed to be resolved between Acer(the shipper; as they had provided the label and insurance for shipping) She quite firmly assured me that I was not involved in the issue and needed to take no steps to resolve this I did not mean to give any misguided info to Revdex.com, though I once again apologize for not correctly seeing this through in the right orderI hope you will be understanding, and that somehow this new information might help to clarify and resolve this matter In addition to my first call to FedEx freight, I called their # today 8/11/and confirmed what I had been told by the local representative during my first callHopefully by forwarding you this email previously sent to [email protected] I am not gumming up the works, but rather helping resolve a conflict between Acer and myself(Please be advised that after my phone call with you, I once again attempted to reach the Acer representative who helped me resolve my initial complaint to Acer regarding a separate matter, but as before, he was unavailable.) I feel I have gone above and beyond any reasonable expectation to resolve this matterMy wish is that Revdex.com could get across to Acer what FedEx explained to me, and that they would promptly proceed to rectify this matter If you could verify that you have received this email it would be greatly appreciated Regards, [redacted]

Thank you for your recent inquiry on behalf of [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has attempted to contact *** [redacted] on April 2nd, 3rd, and 5th We have left voice mails each time with information for her to contact us however we have not received any responseIf [redacted] would like to discuss this issue further she is welcome to contact us at the phone number that was provided on her voice mailsI hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact meBest Regards, Corporate Customer Care

April 19, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Mr [redacted] regarding the computer issues The representative agreed to set the unit up for service so it could be brought in to determine what is going on The representative also provided a shipping label so the shipping would be covered We will follow up with the customer after repair to make sure the unit is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

October 6, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care talked to Mr [redacted] regarding his computer The representative is working to get the website updated and working with Mr [redacted] to get his computer updated I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

May 2, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] We apologize if there was any misunderstanding with the information our repair depot provided Ms [redacted] regarding the payment that was necessary for the repair Ms [redacted] is correct, Acer did pay for the inbound shipping fees to send her product in for repair and we would cover the damages if the product is properly packaged Our repair depot did advise Ms [redacted] the packaging used to ship the product was not adequate to avoid damage during shipping and Acer would not be able to repair the product free of charge As a courtesy our repair depot lowered the fee of the out of warranty repair from $+ tax to $+ tax which Ms [redacted] agreed to and paid We again apologize for any inconvenience this may have caused as we were attempting to provide Ms [redacted] an option that would still allow her to have the product returned in a working condition despite being damaged during shipping I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

1/25/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] - [redacted] Thank you for your recent inquiry on behalf of Mr** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care spoke with Mr [redacted] and have offered him a time free of charge repair with free inbound and outbound shipping I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

May 22, Revdex.com [redacted] Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of [redacted] Customer Care team has attempted to reach Ms [redacted] on May 15th, 16th, and 17th We have left voice messages but have not received any response Ms [redacted] has previously spoken with our technical support department regarding this issue and has a current case open to send her product for repair Based on her complaint it does not appear Ms [redacted] has a hardware problem however, more an issue with the amount of space Windows takes up on the solid state drive that came installed with her product This is a limitation of the Windows operating system and does not reflect the hardware installed in the computer At this time we are not aware of any updates [redacted] may have to address this limitation with their software I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

7/07/ Revdex.com Austin Office La PosadaAustin, TX RE: Rebuttal Response: [redacted] *** I understand [redacted] frustration, however, the specifications of the product are listed on the outside of the box and the user guide is a general reference for all the products in this seriesWe do understand his frustration but unfortunately his product was not manufactured with the WiFi adapter included and we are unable to change this feature for him He does have the ability to exchange the product at the retail store for one that more closely matches his requirements Best Regards, Corporate Customer Care

October 18, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Ms [redacted] We have agreed to bring the unit in for repair and we will have one of our senior technicians look it over to make sure everything is addressed We will contact Ms [redacted] after the unit has been received to make sure everything is working properly I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

September 26, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Mr [redacted] regarding this issue We have explained to Mr [redacted] the warranty that accompanies his monitor is a mail in warranty and he is responsible to provide the packing and shipping costs to send the product to Acer and we cover the cost for repairs and return shipping We have offered Mr [redacted] a prepaid shipping label to assist him with getting his monitor repaired however he has declined our offer Mr [redacted] does not wish to be responsible for packing his product for service due to concerns it will get damaged during the shipping process We have informed him that we recommend he remove the neck and base from the monitor and send just the screen and if it is wrapped in 3-inches of bubble wrap and fits snugly inside the box it should be well protected during shipping We also advised Mr [redacted] if it were to be packaged as recommended and it were to be damaged we would file the claim with FedEx therefore eliminating any responsibility for the damages He continued to decline our offer so we also gave him the option to pay for professional packing at his expense but he also declined that option Mr [redacted] wanted to provide a video to show us the issue he is having with his monitor We have advised him he is welcome to provide that to us and we will be happy to provide it to our technician to assist with duplicating his issue and getting his product repaired quickly but Mr [redacted] continues to decline or offer for repair We have advised Mr [redacted] we are declining to help him resolve the issue he is having with his monitor but we will not be able to provide the options he has requested to resolve this situation If Mr [redacted] would like to set up the repair he may contact us by no later than October 6, and we will honor our offer to provide the prepaid shipping label I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

February 1, Revdex.com Austin Office La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mrs [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers Mrs [redacted] did work with the agent on Facebook but since they were not able to agree on everything she asked to be sent to someone else The Corporate Customer Care agent tried to resolve Mrs [redacted] ’s issue by offering to repair the unit at a reduced fee but this was declined Mrs [redacted] also asked for an email so she could file with Canada Post, the agent found the correct email for that department and gave it to Mrs [redacted] I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

4/15/ Revdex.com Austin Office La Posada Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of [redacted] *** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A number of Acer’s Corporate Customer Care representatives has spoken with [redacted] and we have agreed to bring the tablet in for repair We have also offered expedited shipping inbound and outbound from the repair facility I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

August 15, Revdex.com La Posada Austin, TX RE: Case# [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Mr [redacted] regarding this issue We apologize we have been unable to repair Mr [redacted] ’s computer and have offered to replace the product with himHe has accepted our offer and we have provided him the proper labels to return his computer to be exchanged quickly and extended his warranty for an additional days due to all of the delays he has experienced We will follow up after he receives the product to ensure this is resolved correctly I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

January 21, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Mr [redacted] regarding this issue and he is currently working with our technical support department to replace his tabletWe advised Mr [redacted] that we will address the other issues he had with our support and thanked him for working with us through this issue to get an agreeable solutionWe will continue to follow up with Mr [redacted] to make sure he has received his replacement tablet and that his issues are resolved I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

5/30/ Revdex.com Austin Office [redacted] Austin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of MrShuster We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of [redacted] Corporate Customer Care has contact MrShuster and advised that for time customer satisfaction we will provide him free inbound, ground, shipping Also, customer was advised that the warranty on the product is a year mail-in/carwarranty and in the future shipping may be his responsibility I hope this letter has satisfactorily addresses the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

October 6, Revdex.com Austin Office La PosadaAustin, TX RE: [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has contacted Mr [redacted] and discussed the issue he is experiencing with his Acer productWe apologize for the continuing issues Mr [redacted] is having with his computer and have offered to replace the unitMr [redacted] has accepted our offerA follow up call will be made once he receives the replacement unit to ensure everything is working properly I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

I am rejecting this response because I have no interest in discussing this matter over the phoneIf Acer if America wants a satisfactory resolution, they can e-mail me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

August 30, Revdex.com La Posada Austin, TX RE: Case# [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr*** We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has spoken with Mr [redacted] regarding this issue We have provided Mr [redacted] with prepaid shipping label for customer satisfaction and Mr [redacted] has accepted our offer We will also follow up with Mr [redacted] after getting his computer back from repair to ensure his issues are resolved I hope this letter has satisfactorily addressed the Revdex.com’s concerns Thank you again for your inquiry and for providing the opportunity to respond If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care