Special Occasions Bridal

Complaint: ***
I am rejecting this response because: This is basically the same response I got the first time. It STILL does not address the many errors and customer service issues I have had with the company. Issues I am still having through this process here. Both the Facebook person and '***' the highest manager at Acer Corporate Customer Care offered me the same thing. I am being offered the same thing now...I told the Facebook person that was unacceptable January 24th when it was offered and it's unacceptable now...especially after everything that has happened since then.This is a scam. You guys at Acer don't care about keeping even a thin veneer of caring about 'errors' and customer service 'issues'You won't even admit these issues when you know there is proof
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Thanks for trying to get this problem solvedI am not satisfied with the unit sent to me because it is not a current technologyThe error message that I got is "Chrome Sync Error: Chrome OS could not sync your data" This mean that even though the Acer computer unit sent to me might be a new unit manufactured in year 2013, the OS(Operating System) is too old to work in year *** *** will NOT sell this Acer computer to me as a NEW computerWhy did ACER send me an OLD technology with an old operating system that will NOT work in today's environment. It does not make sense to meAcer still makes computerWhy not send me a year computer with current OS(Operating System)? Thank you
Regards,
*** ***

7/11/2016
Revdex.com
Austin Office
La Posada
Austin,
TX
RE: *** - *** ***
Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr*** and we have agreed to bring his unit in for a Level II Evaluation
We have also agreed to provide priority overnight shipping to and from our facility
Customer states he is satisfied with this offer
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

5/18/
Revdex.com
Austin Office
La Posada
Austin, TX
RE:
*** - *** * ***
Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Ms*** and we have agreed to replace their unit for customer satisfaction reasons
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

Complaint: ***
I am rejecting this response because:The issue has not been resolved as of yetI want this case to stay open until the issue is fixed or the unit is replaced satisfactorily
Regards,
*** ***

May 31, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** *** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Ms***. The representative apologized for the issue she was having and explained that we wouldn’t be able to do a refund but we would set the unit up for service and provide her with a Fedex shipping label. The representative also let Ms*** know that she didn’t have to have the original box for service but she would have to have the unit boxed up to send it to us. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because:#1 I am not adding any software that I am aware of. Excuses are like toilets, everybody has oneThat seems to be all I am getting. #Since I am not a computer guru, I have no idea what they are talking about. They are the computer geeks, or, are supposed to be which I have my doubts.#3. What is being said by who ever is responding to these emails is making excuses. It doesn't matter if software problems are not, they are supposed to be able to fix the issues; that's what they were paid to do. After I explained, in each case what is going on, I was told they could fix verbally on the phone and chat boxGateway sent me a bunch of discs to return my computer to initial status but I don't know to do. I cannot get them to work. As I said I am not a computer guru. Currently my computer is screwed up from the supposedly fixes that *** ** did. They themselves have added software to the computer. #4. Since they are accusing me of adding software, I would like to know what software they are talking about specifically. #5. It seems that all I am going to get is excuses. As I understood, SOMEONE from Gateway was to have called me in a couple of days after they mailed out the discs to assist in helping reboot computer to original status, but, I have heard from no one. I have had the discs for three days now.
Regards,
*** ***

September 21, 2015 *** *** ***
*** ***
*** ** ***
*** ** *** RE: Rebuttal Case# *** *** *** We sincerely apologize for the issue Ms*** has had with her Acer notebook computer. Acer is willing to offer a reduce fee for the out of warranty repair service if Ms*** would like to take us up on the repair. Thank you again for your inquiry and for providing Acer the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

June 9, 2017
Revdex.com
*** ** ***
Austin, TX
RE: Case# *** *** ***
We do understand Mr***’s is frustrated with the response however, the crack was not able to be seen by the person that was taking the unit in for repair. When we disassembled the product, to address the power issue, that is when we found signs of the control cable being detached from the controller and damages to the mainboard. When we installed a new mainboard and powered up the product at that time we discovered the crack in the screen. I have included photos of the unit powered off as well as powered on to show there was no way to see the crack unless you knew where to look for it, and even then it is almost impossible to see
As stated previously this damage is not covered under our Standard Manufactures Warranty and we will be unable to repair the product under the warranty. If Mr*** would like to pay for the out of warranty repair we will be happy to help him with getting this fixed. The fee again for that will be $USD plus tax. If he does not wish to pay for the repair we will return his product unrepaired or he may come by and pick it up at our depot. If we do not receive a response from Mr*** by the close of business June 16, we will return the product to the address on file
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

Complaint: ***
I am rejecting this response because:I am still waiting to hear back from Acer on the decision on fixing my existing monitor or replace me with a brand new one Yesterday, I tested the monitor It was working fine Today, it works for a little bit, then it broke again When I connected the laptop to the monitor The monitor has no picture I pressed the menu and nothing display I only see black screen with back led light on and blue light indicator which indicating that signal is there This is the same issue that I had prior to sending this monitor in for service The root cause of the issue is still there, nothing was fixed, more to it, now my monitor is all scratched up.I hope to hear back from Acer to agree to replace this monitor with a brand new one
Regards,
*** **

October 5,
2017 Revdex.com La Posada Austin, TX RE: Case# *** *** *** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has been in contact with Ms*** regarding this issue. We have currently repaired her computer and we are working with her to get the product returned back to her I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me Best Regards, Corporate Customer Care

January 25,
2017
Revdex.com
La Posada
Austin, TX
RE: Case# *** *** ***
Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Ms*** regarding this issue. We have reviewed Ms***’s repair history and offered to replace her unit in lieu of repair. Ms*** has accepted our offer and we are working with her currently to get the product delivered to her. We will follow up with Ms*** after getting the replacement computer to ensure her issue is resolved
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care

August 1, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** * *** Thank you for your recent inquiry on behalf of Ms***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has been in touch with Ms***. The representative apologized for the issue she was having. Due to the age of the unit we offered to swap the unit out for a fee but Ms*** declined I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

Complaint: ***
I am rejecting this response because:They are not addressing the fact that I have a laptop that does not function. I should not have to make alterations to a brand-new laptop, as with the SD card she suggested, to obtain a functional product. I purchased this laptop in good faith that it would work for me as any other laptop I've bought in the past. I am not a tekky that can tweek the system on this device in order to make it work. Please do not record this as resolved. It will be resolved when they either refund the $or provide me with a functional laptop
Regards,
*** ***

6/25/ Revdex.com Austin Office La PosadaAustin, TX
78752 RE: *** * *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has contacted Mr*** and discussed the concerns expressed in his complaint Let him know that a label has been sent via FedEx tracking number *** *** *** and shows an estimated date of delivery to be 6/26/2015. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

June 8,
2015 Revdex.com La PosadaAustin, TX 78752 RE: Case# *** *** *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has spoken with Mr*** regarding this issue. We are sending Mr*** a complementary set of recovery media for his computer so he may reinstall the operating system to resolve his issues. Mr*** has accepted our offer I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: ACER's statement of what its representatives told me is not accurate They never told me that they were going to override the internal process and put through my order After the second time they refused my order and asked me to try again, I asked whether the outcome would be different and all their representatives would say to me was to give them my information again to see what would happen I would not have contacted you if they had told me of their willingness to override the process Even in ACER's first response to Revdex.com and to me in the aftermath, they never told me of their willingness to override their internal process.However, there is still the troubling issue of why they would have cancelled my attempted purchase twice in the first place Their internal process must have turned up some erroneous information, or they must not have taken down my information correctly Either way, their refusal to say what was wrong left me, and would leave anyone in my position, without anyway to determine if someone had made a mistake or some third party was using my ID That is no way to treat a potential customer or to help a consumer who may have something interfering with their good credit.Thank you for your willingness to help in this matter I would appreciate it if you would forward this message to ACER and then I will look into other options about how to get the information I seek
Regards,
*** ** ***

January 17, Revdex.com Austin Office La Posada Austin, TX RE: Case#
*** *** * *** Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers A member of Acer’s Corporate Customer Care has tried to reach Mr*** regarding his computer. The representative called and left a message on 1/12, 1/13, and 1/17. If Mr*** is still having issues with his computer he can call the representative that left him messages and we will try to assist. I hope this letter has satisfactorily addressed the Revdex.com concernsThank you again for your inquiry and for providing us the opportunity to respond Best regards, Corporate Customer Care

5/01/
Revdex.com
Austin Office
La Posada
Austin, TX
RE: *** - *** ***
Thank you for your recent inquiry on behalf of Mr***. We appreciate the Revdex.com’s efforts to resolve consumer
complaints and to promote communications between businesses and consumers.
Per the shipping guidelines (https://us-store.acer.com/shipping_information#faq1), all items sent will require a signature at the time of delivery
This is done for security and to prevent fraudulent issues from occurringThis is something that we require for all orders and we cannot allow any other method of deliveryThis information is on our site and visible to all who use it
Mr*** may want to possibly see about another address he can use for shipping the order where there will be someone available for a required signatureThis can all be handled through our store by calling 1-800-910-
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me
Best Regards,
Corporate Customer Care