Complaint: [redacted] I am rejecting this response because: Company agreed to reimburse me for the service fee I paid but has not done so (weeks later) Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Ms [redacted] , We are sorry to hear you are still experiencing issues with your pellet stoveWe have requested a site visit from our Regional Lopi RepresentativeHe will be in our area in the next few weeksOnce I know the exact days of his visit I will schedule a convenient day/time for him to stop by and inspect the issues you have outlinedWe look forward to resolving these issues to your satisfaction
We agree to reimburse Ms [redacted] for the spa service chargeGenerally we charge a fee for non-warranty service or laborWe apologize for not being able to install the pump that Ms [redacted] purchasedPlease note that Ms [redacted] opted to purchase the new pump on her own and not through our company We provided an estimate to Ms [redacted] for the purchase and installation of a new pumpMs [redacted] purchased a pump online which we cannot provide a warranty for
Complaint: [redacted] I am rejecting this response because: Company agreed to reimburse me for the service fee I paid but has not done so (weeks later) Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We had not heard back from our customer regarding the refundThe refund will be issued immediately
Ms [redacted] , We are sorry to hear you are still experiencing issues with your pellet stoveWe have requested a site visit from our Regional Lopi RepresentativeHe will be in our area in the next few weeksOnce I know the exact days of his visit I will schedule a convenient day/time for him to stop by and inspect the issues you have outlinedWe look forward to resolving these issues to your satisfaction
We agree to reimburse Ms [redacted] for the spa service chargeGenerally we charge a fee for non-warranty service or laborWe apologize for not being able to install the pump that Ms [redacted] purchasedPlease note that Ms [redacted] opted to purchase the new pump on her own and not through our company We provided an estimate to Ms [redacted] for the purchase and installation of a new pumpMs [redacted] purchased a pump online which we cannot provide a warranty for