Spartan Van Lines

We moved from CA to TXEverything went wellThe packers came on time and goods were delivered on timeNo breaks or lossWe thought goods will be transported by Spartan but it was done by some other companyNo issuesI would recommend this company

Spartan Van Lines turned from a great company to work with to a nightmare for my husband and I During the quoting process the representative was generally responsive and helpful to advise us on the process and what we needed to do When it came to picking up our things the movers were timely and worked very hard to wrap, pack and load all of our items onto their truck It was after all of our things were taken away that the issues started It is extremely scary leaving all of your belongings with strangers and hoping that on the other end they'll come out okay We expected that Spartan would've been empathetic during the move and would work to keep us informed of any issues/changes etc The customer service representative was not emphatic or responsive She failed to keep us updated on the status of our shipment and when the truck supposedly broke down in Texas she couldn't provide a simple "your things are okay" She was sarcastic and did not provide us timely answers on when we could expect our things The company tries to make it sound like they don't subcontract the delivery and part of the move to another company This is a lie and they need to vet their contracted companies better, especially if they are making it difficult to get information We didn't get our things until a month after they were picked up from our home and when they arrived many of the boxes were damaged and items were broken Not just broken, but in bad condition It was apparent that the company did not try to ensure the goods were well taken care of in transition The delivery was a pain with the other moving company as well We didn't find out until the day before that our goods were going to be delivered The driver then could not give us a good estimate on timing of when he would arrive the day of When he did finally give us a window of time he arrived with our things, but no one to help him unload During this time the driver determined how far it was from the truck to our apartment door and quoted us an outrageous price of $additional for a "long carry" We understood it was longer than most places, but the contract charges are unreasonable and $as a percentage of the total price is ridiculous We waited almost minutes until the helper arrived and they finally began unloading There was not enough help for the unloading/putting together so my husband ended up helping them with the unloading to make it go quicker It still took 3hrs and at the end of it they didn't really unwrap anything My mom and I were inside unwrapping all of the items that were wrapped previously I felt like I should've sent the company an invoice for my time because there were of us working for 3+ hours to help the two movers The price of our move was not cheap and then we had $in additional charges on the back-end that we didn't anticipate Moving companies know they have you at their mercy because they have everything you own I'd recommend trying to find a company that is known for customer service because i'm not sure what we paid for We're still uncovering broken items One of our boxes even had a footprint on it It appeared they were throwing/kicking our things around Fragile items were unloaded no differently than any other box and some were even put on the bottom of a pile of boxes I would never recommend them to do the move again The people on the front end were great, but the company needs to work on their end to end process Not worth what we paid for In hindsight I would've rent a [redacted] van and driven it across country myself This is a short list of the things I could say They make it seem on the front end like it'll be a great experience and what we ended up with was a mess The worst part is they don't seem to care and won't do anything to make up for the messes we dealt with

We used Spartan for a long-distance move from the San Francisco area to Colorado We had a five-star experience from beginning to ending Spartan's sales team was very responsive and customer-friendly Spartan's packing/loading team was friendly, courteous, thorough and did a fantastic job of wrapping and securing our furniture and other items Spartan worked constructively with us to schedule the unload, despite the fact that we had not identified our "ending" address when we started the move We had a couple minor hiccups, including a broken lamp The reality is that moving sometimes results in some minor damage to household goods Spartan's customer service group surpassed my expectations and resolved the hiccups in a fair and equitable way In sum, Spartan provided a five-star experience from beginning to end, and I would not hesitate to recommend the Spartan team

We used Spartan for our long distance move from San Jose CA to Irving TXThe reason why I picked them was that they were ready to come to my house, see the stuff and give me an exact estimate for the move rather than me filling the inventory list etc [redacted] was the representativeTwo days before our move, we got a call from them stating the date and time when the packers will be comingThey were on timePackers: [redacted] and team The team was awesomeThey packed our furniture so quickly and were done in hours [redacted] explained everything to us related to what would be the next step etcHalf of the total amount was paid hereDelivery: They were on timeThe driver called me hours before arrival and mins before reaching our house [redacted] and his team were very efficientHe first walked the entire community as he had a huge truckThey got the stuff into our house very quicklyThe other half of the amount was paid hereNone of the boxes or furniture were damagedI would suggest going with Spartan for any long distance moveWe are very happy with their service

I used Spartan to move furniture from my parent's house in CA to my house in ILThey were greatNo surprises with pricingDelivery in under a weekMovers were respectful Really easy to work with all aroundWould definitely use them again

We had a small move to make from the Bay Area to Oregon This company did a great job for us From Mercedes in the office to the movers on both end, everything went smoothly, and our items were delivered in great shape and faster than expected Highly recommend this company for your moves

SPARTAN VAN LINES did a fantastic job for us on our move from Redwood City, CA to Loomis, CAThe support team, particularly Mark Lavi, took care of us and answered every question we had in reference to the move The delivery team did an excellent job moving us in; they setup the bedrooms, dining room and living room making it easy for us to get some needed rest on the first night in our new homeWe are happy to recommend SPARTAN VAN LINES for there excellent job performance on our move

Re: Spartan Van Lines: I didn't know what to expect, after several government relocations, when I had to arrange my own cross-country move from San Francisco to TennesseeI had read numerous consumer reports and company reviews , but was still nervous about going with one of the mainstream, larger national companiesHowever, these companies would not accomodate a small load of under poundsSurprisingly, my move with Spartan Van Lines went more smoothly than I could have imagined, and surprisingly more efficient than my relocationsThe loading crew headed by [redacted] and his staff of [redacted] , [redacted] and [redacted] showed up at the apartment early and were very efficient, professional, and courteousI received my shipment on the other end seven days later, and can't say enough about driver [redacted] and his assistant, [redacted] ***They too were efficient and effective, very personable and humorousMy move consultant [redacted] and operations coordinator [redacted] communicated throughout the move, and their responsiveness to inqueries impressiveAltogether, the professionalism extended to me by everyone associated with Spartan Van Lines went a long way toward making the stress of this cross-country move a pain-free experienceI would whole-heartedly recommend Spartan, especially to someone needing a reliable moving company willing to handle a small load at a reasonable priceThank you!

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@spartanvanlines.com I would like to take this opportunity to apologize to [redacted] for her inconvenience as per the complaint a portion of the goods was originally left in CA we stayed in communication with [redacted] and her daughter throughout the process and advise that the goods will be delivered on the next truck to NV since the date of the complaint the remaining of the goods where in fact delivered potentially there are boxes missing and we are working to fined them and/or process a claim with accordance to DOT regulation and provide compensation accordingly

I am very happy to say that I chose Spartan Van line for my moving porpoise, It was hard for me to choose at first, but now I am glad for everything this morning company did They were professional and also friendlyIf I have another moving in future I will definitely use Spartan Van line with no doubtThank you for your hard work

I operate a relocation concierge service, so I'm constantly working with movers of all kinds I help clients coordinate their moves and find great service providers Spartan Van Lines was fantastic from start to finish, and I will definitely be calling on them again [redacted] provided great customer service and [redacted] made sure everything went smoothly My client reported the crew was on time, professional, and respected her belongings They exceeded the expected transit time from CA to MI, and delivered her things without issue Highly recommend!