This moving company picked up our belongings at [redacted] st., South Amboy, NJ on July 27th and is suppose to call or email me with a delivery date to ship to our florida address, to date 8/11/we have not received a phone call or email, we are sleeping on the floor We already paid them $6, We have called them numerous times , once we got hold of someone and was told they don't know when we will receive our belongings, then called again many times only to receive their voice mail box, with no returned calls when they picked up our belongs, they did not bring a truck big enough and we had to leave our washing machine, freezer, bakers rack, tools, and many other items we had listed to be moved
I hired [redacted] to bring my furniture from [redacted] to my home in [redacted] They picked up my things on the 29th of May and I still have not received delivery I have called them many times and have not been given any reason for the delay In fact, they do not know exactly where my furniture is Voicemails are full, if I do talk to someone they just tell me to call another number or a certain person will call me back, which never happensLast I heard my furniture is in [redacted] That was weeks ago
Spartan Van Lines falsely advertised and sold their ability to deliver my household goods from NC to CT in a timeley manner Their contract stated a move from 500-miles on average takes 5-days to complete Juan F [redacted] the sales rep verbalized their ability to meet my timeframe Pick up was performed on Sept as contracted, following a phone call from Todd the company QA agent up selling is more space for our load which was housed in a 15xand 1/of a 5xstorage unit The deposit was paid as directed by the contracting sales rep There was an attempt to upsell is mattress covers on site of pick up though this was part of the agreed original quote The specified balance was paid at pickup via certified check as required by Spartan The day after pickup correspondence was received requesting add moneys to “facilitate the delivery process” which I sent via wire transfer I also received communication from a Miss DR***’s from Spartan’s accounting departme
3x quote after packing, failed delivery on time, alerted hour pre delivery that they only accept cash, threatened delivery, unauthorized card payment Account [redacted] , Created 5/7/18, Final payment dollars, Issue/Delivery 7/18/
This "moving company" has been terribleThey were late to pick up my itemsThey called on a Friday and said items would be delivered on SaturdayI took the day off workThe truck never arrivedMy items were held hostageEven when the truck arrived, they would not release my items unless I paid 3x the amount dueI told them I would call the police, they did not careI had friends show up to assist and the truck magically opened and my broken items were deliveredI had a month old TV they dropped, I had to pay the disposal fee for the TVI am missing itemsI was given other people's items, I was told to file a claimI have filed a claim and no response from anyoneI have a google drive documenting everything [redacted]
my Items were picked up in [redacted] On 3/14/and did not arrive until 5/4/Despite multiple attempts to contact them for an update, we were unable to secure a delivery date until 5/1/When they finally came to deliver our items we noticed immediately that they were missing our flat screen television and refused to look in the truck for itThey did however have the TV stand, but no TVI do not yet know what else we are missingWhen we went to compare our checklist of the items, conveniently the page that had the Tv listed was missing and the guy claimed it “blew away in the wind” and suggested that I was blaming him because he is blackFurthermore, they put a large hole in my wall moving things into our homeThey were rude, unprofessional, and unapologetic
To begin, I booked my move with [redacted] They sub contracted my move out to [redacted] without my knowledgeI did not know I would be dealing with [redacted] until the truck showed upAll paperwork I received was from [redacted] , but then I was given a new job number at pick up, and billed for things that were "on the paperwork [redacted] sent you" which I never receivedOriginal pick up was scheduled for 5/On 5/the driver called and delayed it to the morning of 5/The morning of 5/he delayed until the afternoonIn the afternoon he did not show up, and when I called to complain delayed it until 8pm that eveningAt 9pm when he had not arrived, I again called and was delayed until the next morning, 5/28, after I was scheduled to leave town forcing me to leave someone else to handle the pick upAt pick up they charged for cubic feet over the estimate, cubic feet in total, even though I have pictures and measurements proving that I only had
My complaint is with Spartan Van Line (###-###-####) out of NJ, Florida and Doylestown, PAI currently have a small move of heirloom furniture from New England and have a contract for those items to be moved to another state, farther southThe sales team did a good job of assuring me they could handle the partial moveThe pick up team was polite and responsiveThat was August 27thToday, November 7, I still do not have my furniture despite two attempts at telling me the goods were coming, only they were actually notI have lost all faith in this company that they will actually deliver my furniture to me which is a shame as these are pieces of furniture that have been the family for over years The company is very good at emailing me and telling me they are working on it, but in reality, I don't think I will get my furnitureI have called multiple times, emailed near daily and attempted to contact a manager of typesCustomer service does not transfer you to a manage
This company has been extremely unprofessional and rude since we signed up for their servicesWe found this company somewhat of last minute which is my fault due to not realizing another company trailer would not fit in our drivewayWe had no issues with the initial sales person and were told we would get contacted by someone to confirm our inventory for the move 24-hrs prior to our scheduled moveThey called us the night before our move which was scheduled between 9am-12pm the next dayWe went over the inventory since there were some items I wanted to add that I forgotten aboutThe cost increased by over $so I told the person I was speaking to that I didn’t want to pay that and was going to check into getting a [redacted] to take the extra items insteadHe told me to call him later that night once I figured out what I wanted to do but he never answered that nightThe next morning I was trying to get in touch with the company to let them know I had found a [redacted] and wanted
My main issue with the company was that I did not get a call the day before my move like I was told I wouldIf I did, I would have been able to update my inventory and get the $per cu ft like I was toldI was the one who actually called Quality Assurance the day before my move (since I had not received a call) and I left a message with ChristianIn addition, I also emailed the main email and cc Fernanda about the issueNobody called me backI had to call after my pickup to confirm that my messages were received and that’s when I asked if something could be done about the charge per cuft since the moving company did not hold up their end of your contract (in regards to calling the customer ahead of time to ensure proper inventory) Susan K did finally respond to me and stated that there was nothing they could do, but she did offer me $creditAlthough I appreciate the credit, that was not enough being that my "overage" was for an additional cuft and with the add
They have had my fniture for a month now with no ETAThey overcharged big time when they picked my furniture upLike they charged me cubic feet for a pair of crutches and there was many more charges just the same, just as insaneThey told me I was over by items and They charged me double for this itemsMy move was supposed o cost me a little over 5,was now up to $7,My furniture was supposed to be stored in [redacted] Was taken to ** even though My contract says [redacted] I call and call and all I get are excuses no furnitureWe are unable to get our [redacted] drivers license or tags because documents we need are in our file cabinetWe tod them this But they don’t careAll they have done was lie to us, they have our money now we want our furniture We have not watched TV or been on the computer for over a month now because they have our stuff I would never use this company again...ever
I was quoted $on 5/for a move scheduled on 6/19/ They movers were scheduled to arrive at pm on the 19th, but showed up after 8pm They began loading my belongings and the mover then informed me that my move was now going to cost me over $ Since I had no choice to make any other moving arrangements, I was held captive to the move After waiting almost days, I finally received my furnishings on July According to my initial contract it was a full service move however the movers refused to put my furnishings in any room other than the front room of my home The movers were unprofessional and refused to put the furniture THEY disassembled back together Of course my furniture arrived damaged/ missing hardware and pieces On July I filed a claim with Spartan On 9/Spartan attempted to resolve my $claim by offering me $ In addition they required a “notarized letter” that stated I would not persue filing a complaint against their business
[redacted] Van Lines Moving Company, has sold me their services under false pretenses. I planned for a cross country move from Orlando, FL to Las Vegas, Nevada. When booking [redacted] I was told multiple times by the sales representative that I would be able to choose my delivery date depending on when my belongings were picked up. The sales rep said that the company needed 2-3 weeks to get my things from Orlando to Vegas, so my belongings were picked up July 14th 2018 and agreed to be delivered August 3rd 2018. When I called July 31st 2018 to confirm this delivery I was told something differently, that my things would not be delivered on August 3rd and that my belongings hadn’t even been loaded onto a truck to begin delivery, as of July 31st. I was told I would be getting an email with confirmation of the loading next day August 1, as well as a phone call, I received neither of those. I called in August 1 to [redacted] no one answered. On August 2 the day before my original expected arrival d
After my mother passed away on July 25th, 2018, my family traveled from NJ to her Florida apartment to process her possessions Based on an online rating, we called [redacted] for moving the property They contracted with Spartan Van Lines to move the property from an Orlando, Flwarehouse to our house in New Jersey Spartan Van Lines treated us with poor communication, delay tactics, and demands for payment before providing service They ultimately delivered they property over business days after the first available day for delivery Their contract guaranteed delivery within business days from the first available day for delivery As a result, they demanded an additional $for "storage fees" prior to unloading the delivery truck A most unprofessional truck driver demanded an additional $prior to unloading the truck for extra delivery distance from the truck and a stairway Based on the post-contract services form, at least $70, and at most, $
This company has been verbally lying to me since I first booked this job They have provided me with inaccurate information and are not able to provide with updates on when I will receive my delivery or where my items areThey are holding my belongings ransom and I am extremely concerned Since I filed a Revdex.com complaint, Susan in customer service refuses to speak to me and was completely rude to me when I tried, once again to find out information about my delivery It's hard to tell a consumer you are doing everything you can when you are unable to provide answers on the customer's belongings after having them for over two weeksIt is inexcusable for a moving company to not know where a customer's belongings are at all times The owner, Yehoshua Vaknin, either does not care about the lack in quality and customer service or does not exist because he would not respond to the emails I sentHe also does not have a personal email, which is just another shady component to this co
This moving company is posing as another [redacted] Moving CompanyWhen I call the number, I either get the legitimate [redacted] Moving Company or Spartan Van LinesThey engage in deceptive business practices - they estimated a move, then continued to increase the amount I had to give them to get my things backI believe you should look into their business practices, as I understand that I am not the only one who has gone through thisIn addition, I was frequently handed off to different moving contractors throughout the experience, resulting in erratic overages in my billingI have been unable to get anyone on the phone about this from the company
Approxmos ago, my husband and I relocated from [redacted] to [redacted] to be close to our childrenWe are retired and living on a fixed incomeWe contracted and paid $for the moveThis amount included basic moving charge of $(which included basic insurance coverage of $per pound per item at no extra charge) plus an additional separate charge of $which we paid for Full Value Protection coverage, $deductible, amount of liability $51,When the furniture was delivered several large and small items were damaged beyond repair.We filed a claim with their claims deptin the amount of $and submitted all the required backupAfter waiting months, they sent a release for me to sign indicating that they were settling my claim based on $per pound per item-totaling $I sent a copy of my contract (job no [redacted] claim no[redacted] ) and asked them to verify that I paid for the Full Value Protection Coverage, and to processTwo months
1) We had a “binding contract” for $to pack and move my dorm room from ** to ** They were supposed to come Wed or Thurs, as I needed to be out on Friday.They did not come Wed, nor Thurs, they finally came Friday morning, at which time they said the contract was not accurate, and they wanted $(TRIPLE the contracted price) to move my stuffI told them that my stuff isn't worth that amount, it's just a dorm room (so not that much furniture) and I wouldn’t pay itBy this time they had packed & put some of my stuff on the truck alreadyWhen I told her I would just cancel the move she said that I couldn't have my deposit back, and I would never find anyone to come on short notice on a holiday weekendSo we argued, and finally she came down to $As I had to be out that day, I felt I had no choice, so went ahead with the $(DOUBLE the original price)Although I called to complain many times, every time I spoke to someone they said they were the wrong person and
This company significantly damaged items and did NOT exercise usual, cutomary care with handling and transporting my possessionsAlso items missingI tried to notify the company immediately, and they will not respondThey track customers by phone number, so my calls are routed to a vm bankTHIS COMPANY COMPLETELY MISREPRESENTED ITSELFPLEASE HELP
I hired *** *** *** to bring my furniture from *** *** to my home in *** *** They picked up my things on the 29th of May and I still have not received delivery I have called them many times and have not been given any reason for the delay In fact, they do not know exactly where my furniture is Voicemails are full, if I do talk to someone they just tell me to call another number or a certain person will call me back, which never happensLast I heard my furniture is in *** That was weeks ago
This moving company picked up our belongings at [redacted] st., South Amboy, NJ on July 27th and is suppose to call or email me with a delivery date to ship to our florida address, to date 8/11/we have not received a phone call or email, we are sleeping on the floor We already paid them $6, We have called them numerous times , once we got hold of someone and was told they don't know when we will receive our belongings, then called again many times only to receive their voice mail box, with no returned calls when they picked up our belongs, they did not bring a truck big enough and we had to leave our washing machine, freezer, bakers rack, tools, and many other items we had listed to be moved
I hired [redacted] to bring my furniture from [redacted] to my home in [redacted] They picked up my things on the 29th of May and I still have not received delivery I have called them many times and have not been given any reason for the delay In fact, they do not know exactly where my furniture is Voicemails are full, if I do talk to someone they just tell me to call another number or a certain person will call me back, which never happensLast I heard my furniture is in [redacted] That was weeks ago
Spartan Van Lines falsely advertised and sold their ability to deliver my household goods from NC to CT in a timeley manner Their contract stated a move from 500-miles on average takes 5-days to complete Juan F [redacted] the sales rep verbalized their ability to meet my timeframe Pick up was performed on Sept as contracted, following a phone call from Todd the company QA agent up selling is more space for our load which was housed in a 15xand 1/of a 5xstorage unit The deposit was paid as directed by the contracting sales rep There was an attempt to upsell is mattress covers on site of pick up though this was part of the agreed original quote The specified balance was paid at pickup via certified check as required by Spartan The day after pickup correspondence was received requesting add moneys to “facilitate the delivery process” which I sent via wire transfer I also received communication from a Miss DR***’s from Spartan’s accounting departme
3x quote after packing, failed delivery on time, alerted hour pre delivery that they only accept cash, threatened delivery, unauthorized card payment Account [redacted] , Created 5/7/18, Final payment dollars, Issue/Delivery 7/18/
This "moving company" has been terribleThey were late to pick up my itemsThey called on a Friday and said items would be delivered on SaturdayI took the day off workThe truck never arrivedMy items were held hostageEven when the truck arrived, they would not release my items unless I paid 3x the amount dueI told them I would call the police, they did not careI had friends show up to assist and the truck magically opened and my broken items were deliveredI had a month old TV they dropped, I had to pay the disposal fee for the TVI am missing itemsI was given other people's items, I was told to file a claimI have filed a claim and no response from anyoneI have a google drive documenting everything [redacted]
my Items were picked up in [redacted] On 3/14/and did not arrive until 5/4/Despite multiple attempts to contact them for an update, we were unable to secure a delivery date until 5/1/When they finally came to deliver our items we noticed immediately that they were missing our flat screen television and refused to look in the truck for itThey did however have the TV stand, but no TVI do not yet know what else we are missingWhen we went to compare our checklist of the items, conveniently the page that had the Tv listed was missing and the guy claimed it “blew away in the wind” and suggested that I was blaming him because he is blackFurthermore, they put a large hole in my wall moving things into our homeThey were rude, unprofessional, and unapologetic
To begin, I booked my move with [redacted] They sub contracted my move out to [redacted] without my knowledgeI did not know I would be dealing with [redacted] until the truck showed upAll paperwork I received was from [redacted] , but then I was given a new job number at pick up, and billed for things that were "on the paperwork [redacted] sent you" which I never receivedOriginal pick up was scheduled for 5/On 5/the driver called and delayed it to the morning of 5/The morning of 5/he delayed until the afternoonIn the afternoon he did not show up, and when I called to complain delayed it until 8pm that eveningAt 9pm when he had not arrived, I again called and was delayed until the next morning, 5/28, after I was scheduled to leave town forcing me to leave someone else to handle the pick upAt pick up they charged for cubic feet over the estimate, cubic feet in total, even though I have pictures and measurements proving that I only had
My complaint is with Spartan Van Line (###-###-####) out of NJ, Florida and Doylestown, PAI currently have a small move of heirloom furniture from New England and have a contract for those items to be moved to another state, farther southThe sales team did a good job of assuring me they could handle the partial moveThe pick up team was polite and responsiveThat was August 27thToday, November 7, I still do not have my furniture despite two attempts at telling me the goods were coming, only they were actually notI have lost all faith in this company that they will actually deliver my furniture to me which is a shame as these are pieces of furniture that have been the family for over years The company is very good at emailing me and telling me they are working on it, but in reality, I don't think I will get my furnitureI have called multiple times, emailed near daily and attempted to contact a manager of typesCustomer service does not transfer you to a manage
This company has been extremely unprofessional and rude since we signed up for their servicesWe found this company somewhat of last minute which is my fault due to not realizing another company trailer would not fit in our drivewayWe had no issues with the initial sales person and were told we would get contacted by someone to confirm our inventory for the move 24-hrs prior to our scheduled moveThey called us the night before our move which was scheduled between 9am-12pm the next dayWe went over the inventory since there were some items I wanted to add that I forgotten aboutThe cost increased by over $so I told the person I was speaking to that I didn’t want to pay that and was going to check into getting a [redacted] to take the extra items insteadHe told me to call him later that night once I figured out what I wanted to do but he never answered that nightThe next morning I was trying to get in touch with the company to let them know I had found a [redacted] and wanted
My main issue with the company was that I did not get a call the day before my move like I was told I wouldIf I did, I would have been able to update my inventory and get the $per cu ft like I was toldI was the one who actually called Quality Assurance the day before my move (since I had not received a call) and I left a message with ChristianIn addition, I also emailed the main email and cc Fernanda about the issueNobody called me backI had to call after my pickup to confirm that my messages were received and that’s when I asked if something could be done about the charge per cuft since the moving company did not hold up their end of your contract (in regards to calling the customer ahead of time to ensure proper inventory) Susan K did finally respond to me and stated that there was nothing they could do, but she did offer me $creditAlthough I appreciate the credit, that was not enough being that my "overage" was for an additional cuft and with the add
They have had my fniture for a month now with no ETAThey overcharged big time when they picked my furniture upLike they charged me cubic feet for a pair of crutches and there was many more charges just the same, just as insaneThey told me I was over by items and They charged me double for this itemsMy move was supposed o cost me a little over 5,was now up to $7,My furniture was supposed to be stored in [redacted] Was taken to ** even though My contract says [redacted] I call and call and all I get are excuses no furnitureWe are unable to get our [redacted] drivers license or tags because documents we need are in our file cabinetWe tod them this But they don’t careAll they have done was lie to us, they have our money now we want our furniture We have not watched TV or been on the computer for over a month now because they have our stuff I would never use this company again...ever
I was quoted $on 5/for a move scheduled on 6/19/ They movers were scheduled to arrive at pm on the 19th, but showed up after 8pm They began loading my belongings and the mover then informed me that my move was now going to cost me over $ Since I had no choice to make any other moving arrangements, I was held captive to the move After waiting almost days, I finally received my furnishings on July According to my initial contract it was a full service move however the movers refused to put my furnishings in any room other than the front room of my home The movers were unprofessional and refused to put the furniture THEY disassembled back together Of course my furniture arrived damaged/ missing hardware and pieces On July I filed a claim with Spartan On 9/Spartan attempted to resolve my $claim by offering me $ In addition they required a “notarized letter” that stated I would not persue filing a complaint against their business
[redacted] Van Lines Moving Company, has sold me their services under false pretenses. I planned for a cross country move from Orlando, FL to Las Vegas, Nevada. When booking [redacted] I was told multiple times by the sales representative that I would be able to choose my delivery date depending on when my belongings were picked up. The sales rep said that the company needed 2-3 weeks to get my things from Orlando to Vegas, so my belongings were picked up July 14th 2018 and agreed to be delivered August 3rd 2018. When I called July 31st 2018 to confirm this delivery I was told something differently, that my things would not be delivered on August 3rd and that my belongings hadn’t even been loaded onto a truck to begin delivery, as of July 31st. I was told I would be getting an email with confirmation of the loading next day August 1, as well as a phone call, I received neither of those. I called in August 1 to [redacted] no one answered. On August 2 the day before my original expected arrival d
After my mother passed away on July 25th, 2018, my family traveled from NJ to her Florida apartment to process her possessions Based on an online rating, we called [redacted] for moving the property They contracted with Spartan Van Lines to move the property from an Orlando, Flwarehouse to our house in New Jersey Spartan Van Lines treated us with poor communication, delay tactics, and demands for payment before providing service They ultimately delivered they property over business days after the first available day for delivery Their contract guaranteed delivery within business days from the first available day for delivery As a result, they demanded an additional $for "storage fees" prior to unloading the delivery truck A most unprofessional truck driver demanded an additional $prior to unloading the truck for extra delivery distance from the truck and a stairway Based on the post-contract services form, at least $70, and at most, $
This company has been verbally lying to me since I first booked this job They have provided me with inaccurate information and are not able to provide with updates on when I will receive my delivery or where my items areThey are holding my belongings ransom and I am extremely concerned Since I filed a Revdex.com complaint, Susan in customer service refuses to speak to me and was completely rude to me when I tried, once again to find out information about my delivery It's hard to tell a consumer you are doing everything you can when you are unable to provide answers on the customer's belongings after having them for over two weeksIt is inexcusable for a moving company to not know where a customer's belongings are at all times The owner, Yehoshua Vaknin, either does not care about the lack in quality and customer service or does not exist because he would not respond to the emails I sentHe also does not have a personal email, which is just another shady component to this co
This moving company is posing as another [redacted] Moving CompanyWhen I call the number, I either get the legitimate [redacted] Moving Company or Spartan Van LinesThey engage in deceptive business practices - they estimated a move, then continued to increase the amount I had to give them to get my things backI believe you should look into their business practices, as I understand that I am not the only one who has gone through thisIn addition, I was frequently handed off to different moving contractors throughout the experience, resulting in erratic overages in my billingI have been unable to get anyone on the phone about this from the company
Approxmos ago, my husband and I relocated from [redacted] to [redacted] to be close to our childrenWe are retired and living on a fixed incomeWe contracted and paid $for the moveThis amount included basic moving charge of $(which included basic insurance coverage of $per pound per item at no extra charge) plus an additional separate charge of $which we paid for Full Value Protection coverage, $deductible, amount of liability $51,When the furniture was delivered several large and small items were damaged beyond repair.We filed a claim with their claims deptin the amount of $and submitted all the required backupAfter waiting months, they sent a release for me to sign indicating that they were settling my claim based on $per pound per item-totaling $I sent a copy of my contract (job no [redacted] claim no[redacted] ) and asked them to verify that I paid for the Full Value Protection Coverage, and to processTwo months
1) We had a “binding contract” for $to pack and move my dorm room from ** to ** They were supposed to come Wed or Thurs, as I needed to be out on Friday.They did not come Wed, nor Thurs, they finally came Friday morning, at which time they said the contract was not accurate, and they wanted $(TRIPLE the contracted price) to move my stuffI told them that my stuff isn't worth that amount, it's just a dorm room (so not that much furniture) and I wouldn’t pay itBy this time they had packed & put some of my stuff on the truck alreadyWhen I told her I would just cancel the move she said that I couldn't have my deposit back, and I would never find anyone to come on short notice on a holiday weekendSo we argued, and finally she came down to $As I had to be out that day, I felt I had no choice, so went ahead with the $(DOUBLE the original price)Although I called to complain many times, every time I spoke to someone they said they were the wrong person and
This company significantly damaged items and did NOT exercise usual, cutomary care with handling and transporting my possessionsAlso items missingI tried to notify the company immediately, and they will not respondThey track customers by phone number, so my calls are routed to a vm bankTHIS COMPANY COMPLETELY MISREPRESENTED ITSELFPLEASE HELP
I hired *** *** *** to bring my furniture from *** *** to my home in *** *** They picked up my things on the 29th of May and I still have not received delivery I have called them many times and have not been given any reason for the delay In fact, they do not know exactly where my furniture is Voicemails are full, if I do talk to someone they just tell me to call another number or a certain person will call me back, which never happensLast I heard my furniture is in *** That was weeks ago