Spartan Operating Company, LLC

I have reached out to Kameal Love multiple times in the hopes of scheduling an appointment to review the situation with her car.  I have not received a reply.  I would be happy to reach back out to her again. Please let me know your thoughts on the situation. Thank...

you. [redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] THE ONLY reason I signed credit app was because I was told it was required by federal law.... I recommend your location brushes up on the law.http://www.edmunds.com/car-buying/car-dealership-credit-report-scams-and-the...⇄ does not require a credit check they require additional paperwork. So either your location has misinformed people, poorly trained people, or people who wanna try and deter people from not using your financing so your location can get more $ out of the deal. [redacted] assured me at least 3 times no credit check would occur. As he is your employee your business is responsible for his actions and training. A credit check for people who want nothing to do with ur locations financing should not be forced to go through a useless credit check to do business with you. You are not a lender you are a car store. Also lying to someone to get them to sign something at the very least is unethical.

There were no commitments made to a deal.  The parameters that Mr. [redacted] wants for a deal are not parameters that can be met.  He was told that in a phone conversation with [redacted].  We advised Mr. [redacted] that we could not meet his parameters for a deal.  He asked us to see how close we could come and what we could get him approved for.  We have made our best offer to Mr. [redacted].  We would love to put a car deal together with Mr. [redacted], it is what we are in the business of doing.  Unfortunately, it does not appear that we will be able to do so in this situation.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.  I have been contacted by John [redacted], and he has informed me that I will be receiving a full refund for this package off of the principle balance for the lease.
Regards,
Zachary [redacted]

OFAC is required on all transactions.  What you are referencing regarding the personal check in any business's requirement to complete an IRS Form 8300.  This is necessary for any transaction in which $10,000 or more in  cash or a cash like item is exchanged.  With a personal check only, we would not have had to complete this form.  We are required to perform an OFAC check on ALL vehicle sale transactions.  I am not sure what we can do to resolve this.  Removing the credit inquiry (since it was authorized with the credit application signature) is not something we can do.I am open to other ideas or potential resolutions.

I would like an explanation from the business as to why their employees are giving customers false information.

In regards to the complaint in question, Mr. [redacted] came back on 2/4/16 to get his vehicle repaired. Complaint solved.

we will reimburse the client for the full amount.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Signing a credit application is definitely not required by Federal Law to buy a car.  It is required for us to be able to pull credit.  As stated in the previous response, a credit check is what we feel is the most accurate way to perform the required OFAC check.  I again apologize for [redacted]'s misrepresentation.  He has been counseled and this will not occur again.  I unfortunately cannot represent to the credit bureau that the credit pull was unauthorized since we do have a signed credit application.  I am open to discussing other potential remedies to the situation.  ?