Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Sparkart is not the manufacturer of the product, but was responsible for accepting orders and shipping the products produced by OM AudioAt this point, Sparkart is no longer involved with either task, and we were never involved in customer service related to how to operate the product or the product operating properlyQuestions related to the operation of the product should be addressed to the manufacturer: Om AudioUnfortunately, Sparkart is not able to assist with thatIf this customer would like to communicate directly with Om Audio, please e-mail [redacted] @om-audio.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has been their general response to the community, and it's nonsenseOm Audio produced the speaker, SparkArt then sold those speakers online to usersSparkart got the money for the sales, so why would Om Audio give me a refund for a device that they never got paid for? Sparkart is attempting to wash their hands of this because of the massive outcry of upset consumersInstead of addressing the issue they have removed all evidence that they ever sold it from the internet, a shift business tacticomone.com no longer exists If I go to Best Buy and I buy a Sony speaker, and immediately when I take it home I notice that it's incredibly flawed, not functional, and of poor qualityDo I a) ask Sony for a refund, or b) go back to Best Buy, whom I purchased it from and ask for a refund? Of course I would go to Best Buy, that's how retail worksYou get the refund from the person you gave the money tonot the person who made itThe person who made it handles warranty issuesWhy would Sony give me $back on a product that I gave $to Best Buy for? It makes zero sense, and why should it be any different for Sparkart? It's most likely because at this point if they gave refunds to everyone who wanted one they would go bankrupt, but that's not the consumers fault or responsibility "Questions related to the operation of the product should be addressed to the manufacturer: Om AudioUnfortunately, Sparkart is not able to assist with that." Great, because I have no questions about how to operate it, I don't want to operate itI want to send it back and receive a refundThis isn't a warranty claim, or product replacement requestThis is a faulty product by design, and no amount of service will fix thatThere is no fixing this product, it was built broken, hence the unanimous star rating across the board You can't simply say you're "no longer involved with either task" when everyone starts pointing the finger at you for selling a faulty product, it's not how it worksThey have to be held accountable for what they have sold If you sell a product, and it is faulty, and people justifiably look for refunds you can't hide behind "We're actually not assisting with those." This is terrible business practice, and people are already starting to talk about taking legal action, and if I don't get my refund I wouldn't mind joining them Final Business Response / [redacted] (4000, 9, 2015/12/17) */ The consumer payment was received by the e-commerce platform provider, who deducted its fees and charges, and then transferred the remainder to Sparkart, who deducted its fees and costs, and transferred the remainder to Om AudioOm Audio was paid for the product Sparkart did not make the productsRather, Sparkart provided sales and marketing services to help sell the productsOm Audio produced the products, Om Audio was paid for the products, and Om Audio has responsibility over the products Final Consumer Response / [redacted] (3000, 13, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The product is not what was advertisedThe speaker sounds absolutely terribleCan't listen to itIt rarely floats, and only for a short period before smashing into its magnetic base and scratching itself upThis is without anyone touching itIt's quite startlingThe device also doesn't charge so you have no idea if the speaker will even play It's not worth the money we paid for itThey are arguing that we should deal with the manufacturer, but why should we? Sparkart got the money for it, we purchased it through themThey are trying to claim there is a no refund policy, but a) their OM ONE website and terms don't exist anymore because they are trying to hide from all the unhappy customers, and b) that should only apply if the product is as promisedIf I order a speaker and I get a brick I don't feel like the no refund policy applies
Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Sparkart is not the manufacturer of the product, but was responsible for accepting orders and shipping the products produced by OM AudioAt this point, Sparkart is no longer involved with either task, and we were never involved in customer service related to how to operate the product or the product operating properlyQuestions related to the operation of the product should be addressed to the manufacturer: Om AudioUnfortunately, Sparkart is not able to assist with thatIf this customer would like to communicate directly with Om Audio, please e-mail [redacted] @om-audio.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has been their general response to the community, and it's nonsenseOm Audio produced the speaker, SparkArt then sold those speakers online to usersSparkart got the money for the sales, so why would Om Audio give me a refund for a device that they never got paid for? Sparkart is attempting to wash their hands of this because of the massive outcry of upset consumersInstead of addressing the issue they have removed all evidence that they ever sold it from the internet, a shift business tacticomone.com no longer exists If I go to Best Buy and I buy a Sony speaker, and immediately when I take it home I notice that it's incredibly flawed, not functional, and of poor qualityDo I a) ask Sony for a refund, or b) go back to Best Buy, whom I purchased it from and ask for a refund? Of course I would go to Best Buy, that's how retail worksYou get the refund from the person you gave the money tonot the person who made itThe person who made it handles warranty issuesWhy would Sony give me $back on a product that I gave $to Best Buy for? It makes zero sense, and why should it be any different for Sparkart? It's most likely because at this point if they gave refunds to everyone who wanted one they would go bankrupt, but that's not the consumers fault or responsibility "Questions related to the operation of the product should be addressed to the manufacturer: Om AudioUnfortunately, Sparkart is not able to assist with that." Great, because I have no questions about how to operate it, I don't want to operate itI want to send it back and receive a refundThis isn't a warranty claim, or product replacement requestThis is a faulty product by design, and no amount of service will fix thatThere is no fixing this product, it was built broken, hence the unanimous star rating across the board You can't simply say you're "no longer involved with either task" when everyone starts pointing the finger at you for selling a faulty product, it's not how it worksThey have to be held accountable for what they have sold If you sell a product, and it is faulty, and people justifiably look for refunds you can't hide behind "We're actually not assisting with those." This is terrible business practice, and people are already starting to talk about taking legal action, and if I don't get my refund I wouldn't mind joining them Final Business Response / [redacted] (4000, 9, 2015/12/17) */ The consumer payment was received by the e-commerce platform provider, who deducted its fees and charges, and then transferred the remainder to Sparkart, who deducted its fees and costs, and transferred the remainder to Om AudioOm Audio was paid for the product Sparkart did not make the productsRather, Sparkart provided sales and marketing services to help sell the productsOm Audio produced the products, Om Audio was paid for the products, and Om Audio has responsibility over the products Final Consumer Response / [redacted] (3000, 13, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The product is not what was advertisedThe speaker sounds absolutely terribleCan't listen to itIt rarely floats, and only for a short period before smashing into its magnetic base and scratching itself upThis is without anyone touching itIt's quite startlingThe device also doesn't charge so you have no idea if the speaker will even play It's not worth the money we paid for itThey are arguing that we should deal with the manufacturer, but why should we? Sparkart got the money for it, we purchased it through themThey are trying to claim there is a no refund policy, but a) their OM ONE website and terms don't exist anymore because they are trying to hide from all the unhappy customers, and b) that should only apply if the product is as promisedIf I order a speaker and I get a brick I don't feel like the no refund policy applies