Spain Gardens

Complaint: [redacted]
I am rejecting this response because:
I do not feel as if what I wrote is even being read since I clearly stated in desired outcome/settlement in the second sentence that if they helped me move my bigger items, kept my rent the same, and reimbursed my utility transfer fees that I would be more than happy to move. I understand that management on site may not be able to guarantee that I will be reimbursed with utilities but they have given me no information on who I would contact to get said guarantee from if not them. I also can not physically move my bigger items on my own and have no family or friends willing to help me move at any time soon which is what I have told management many times before. There is no point on getting utility transfers reimbursed if I cannot move to begin with.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

1.       Term fee has been waived. We credited [redacted] account.