Unfortunately, the law prohibits us from handling the mattress due to federal health code regulationsThe customer did not purchase a mattress protector with their order, so that could have prevented the stainEven though you can't see the stain, it is still visible with the UV lightThat voids the warranty that the mattress has and that disclosure is listed on the back of the invoice where the customer signs in agreementThe customer also signed that they received their merchandise in good condition before the delivery men leftPlease let us know if you have any other questionsThank you
Complaint: [redacted] I am rejecting this response because:The UV light was not screened over the mattress when it was delivered Perhaps the sweaty delivery men could have stained it while removing the packaging? It seems like an unfair practice to only screen AFTER Secondly, this is a matter of a defective product If you cannot handle the mattress, I will gladly deliver it myself to you or dispose of it for you The issue is the Mattress is literally falling apart This is fraud and it needs a remedy You should not be allowed to sell such shoddy products I want a replacement or a refund Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:The UV light was not screened over the mattress when it was delivered. Perhaps the sweaty delivery men could have stained it while removing the packaging? It seems like an unfair practice to only screen AFTER. Secondly, this is a matter of a defective product. If you cannot handle the mattress, I will gladly deliver it myself to you or dispose of it for you. The issue is the Mattress is literally falling apart. This is fraud and it needs a remedy. You should not be allowed to sell such shoddy products. I want a replacement or a refund.
Regards,
[redacted]
Unfortunately, the law prohibits us from handling the mattress due to federal health code regulations. The customer did not purchase a mattress protector with their order, so that could have prevented the stain. Even though you can't see the stain, it is still visible with the UV light. That voids...
the warranty that the mattress has and that disclosure is listed on the back of the invoice where the customer signs in agreement. The customer also signed that they received their merchandise in good condition before the delivery men left. Please let us know if you have any other questions. Thank you.
Unfortunately, the law prohibits us from handling the mattress due to federal health code regulationsThe customer did not purchase a mattress protector with their order, so that could have prevented the stainEven though you can't see the stain, it is still visible with the UV lightThat voids the warranty that the mattress has and that disclosure is listed on the back of the invoice where the customer signs in agreementThe customer also signed that they received their merchandise in good condition before the delivery men leftPlease let us know if you have any other questionsThank you
Complaint: [redacted] I am rejecting this response because:The UV light was not screened over the mattress when it was delivered Perhaps the sweaty delivery men could have stained it while removing the packaging? It seems like an unfair practice to only screen AFTER Secondly, this is a matter of a defective product If you cannot handle the mattress, I will gladly deliver it myself to you or dispose of it for you The issue is the Mattress is literally falling apart This is fraud and it needs a remedy You should not be allowed to sell such shoddy products I want a replacement or a refund Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:The UV light was not screened over the mattress when it was delivered. Perhaps the sweaty delivery men could have stained it while removing the packaging? It seems like an unfair practice to only screen AFTER. Secondly, this is a matter of a defective product. If you cannot handle the mattress, I will gladly deliver it myself to you or dispose of it for you. The issue is the Mattress is literally falling apart. This is fraud and it needs a remedy. You should not be allowed to sell such shoddy products. I want a replacement or a refund.
Regards,
[redacted]
Unfortunately, the law prohibits us from handling the mattress due to federal health code regulations. The customer did not purchase a mattress protector with their order, so that could have prevented the stain. Even though you can't see the stain, it is still visible with the UV light. That voids...
the warranty that the mattress has and that disclosure is listed on the back of the invoice where the customer signs in agreement. The customer also signed that they received their merchandise in good condition before the delivery men left. Please let us know if you have any other questions. Thank you.