Spa 10

From: [redacted] [mailto: [redacted] ] Sent: Monday, May 1, 11:PMTo: [redacted] < [redacted] >Subject: RE: complaint ID # [redacted] ,It is a shame that you and [redacted] lost a friendship of years over one unhappy service, and as I told you on the phone that [redacted] as all the other hairstylists in my shop are independent contractors and rent rooms from me, they're not employees of the shopTherefore I feel that it is very unfair to the other hairstylists that work in this salon for you to give the entire shop a negative reviewI feel that this is a personal issue that goes way deeper than your hairI'm sorry that you are so upset that you feel the need to bash my shop at any means possible, but once again this is an issue that only you and [redacted] can resolveI am not responsible nor am I going to give you any money back for your hair serviceAnd also if you weren't happy with your hair you shouldn't have tipped $Have a nice day, Spa 10Sent via the Samsung Galaxy S®active, an AT&T 4G LTE smartphone

Complaint: ***
I am rejecting this response because:
This was NOT a personal issue *** and I were never friends outside the salonI was left with LAVENDER hair when I asked for my usual blondeI tipped my usual generous amount because I was in a rush to get my daughter from school and was talked into "looking at my hair in the sunlight" As soon as I asked for my hair to be fixed I was treated with rudeness by *** and the shop ownerI had to eventually go to another salon and spend more money to have my hair fixedSpa does not understand the words customer serviceNo one should ever be treated badly and left with LAVENDER hair.
Regards,
*** ***

From: [redacted] [mailto:[redacted]] Sent: Monday, May 1, 2017 11:23 PMTo: [redacted] <[redacted]>Subject: RE: complaint ID # [redacted],It is a shame that you and [redacted] lost a friendship of 2 years over one unhappy service, and as I told you on the...

phone that [redacted] as all the other hairstylists in my shop are independent contractors and rent rooms from me, they're not employees of the shop. Therefore I feel that it is very unfair to the other 12 hairstylists that work in this salon for you to give the entire shop a negative review. I feel that this is a personal issue that goes way deeper than your hair. I'm sorry that you are so upset that you feel the need to bash my shop at any means possible, but once again this is an issue that only you and [redacted] can resolve. I am not responsible nor am I going to give you any money back for your hair service. And also if you weren't happy with your hair you shouldn't have tipped $20. Have a nice day, Spa 10Sent via the Samsung Galaxy S®6 active, an AT&T 4G LTE smartphone