Sowash Optometry Group, P.C.

IT HAS BEEN OVER A MONTH SINCE I ORDERED MY GLASSES. THEY SAID THY WOULD BE READY ON MARCH 08,20013.
ON MARCH 22,2013, I WENT FOR AN EYE EXAM AND ORDERED 2 PAIR OF GLASSES. THEIR SALE WAS FOR BUY ONE GET ONE FREE. I ORDERED ONE PAIR OF SUNGLASSES, AND THE SECOND PAIR OF REGULAR GLASSES. THE REGULAR PAIR OF GLASSES I WANTED THEM TO USE A FRAME I HAD BOUGHT THERE 2 YEARS AGO AND THEY SAID THAT WOULD BE FINE. PICKED UP MY SUNGLASSES ON MARCH 8,2013. WHEN I ASKED ABOUT MY 2ND PAIR OF GLASSES THEY TOLD ME I ONLY ORDERED ONE PAIR. GAVE THEM MY RECEIPT THAT SHOWED 2 PAIRS. THEY STARTED TO LOOK FOR THE OTHER PAIR FOR ABOUT THIRTY MINUTES. SAID THEY WOULD CALL ME WHEN GLASSES ARE FOUND. AN HOUR LATER THEY CALLED AND SAID THEY FOUND THEY HAD BEEN MISPLACED AND WILL GET THE LENSES, PROBABLY BE READY IN ABOUT 3/11/13. ON MAR. 14 CALLED TO LET ME KNOW THAT THE LENSES ARE ON BACKORDER. SHOULD RECEIVE LENSES ON 3/20/13. MAR 20TH CALLED ABOUT GLASSES, [redacted] STATED THE LENSES ARRIVED WILL CHECK TO SEE IF MY LENSES ARE IN THAT SHIPMENT, WILL CALL ME BACK. SINCE THEN NOBODY IS CALLING ME BACK. I CALL EVERYDAY AND THEY TRANSFER ME TO ANOTHER SALES PERSON AND I GET THE SAME RESPONSE THAT THEY JUST REC'D A SHIPMENT AND WILL LOOK THROUGH THEM AND SEE IF MY LENSES ARE THEIR AND CALL ME BACK. THEY NEVER DO CALL ME BACK. SO I CALLED CUSTOMER SERVICE AT HEADQUARTERS SPOKE TO A [redacted] THERE AND SHE WILL CALL BE BACK WHEN SHE FINDS OUT SOMETHING. THAT WAS ON 3/21/13. SHE HASN'T CALLED ME BACK.