On 4/6/a work order was dispatched for [redacted] from her home warranty companyThe problem description on the work order read: “Whenever the homeowner tries to install their dryer vent there are electrical sparks.” On 4/8/a Master Electrician assessed the dryer outlet and found the receptacle was wired incorrectlyHe showed [redacted] the improper wiringAt this time Mr [redacted] admitted they recently moved into their home and the original dryer receptacle would not work with their dryer, so he attempted to install a new receptacleHe connected one of the power wires to where the ground wire should terminateThe technician corrected the wiring, tested the receptacle and found 240V at the receptacleThe technician did not get shocked at any point during the visitThe technician completed the paperwork and leftThe technician was driving away and was chased down by Mr [redacted] He stated his dryer would not work, so the tech returned and showed Mr [redacted] that the receptacle was receiving the proper voltage and that he probably damaged the dryerHe recommended to Mr [redacted] to contact an appliance repair companyAs of 4/20/15, the home warranty company manager is reviewing the claimWe received hostile phone calls from Mr [redacted] and we referred him to his home warranty company The homeowner is made aware of the service call fee that is due in advance and is responsible for payment at the time that services are rendered We will not send another technician out, since all electrical issues were resolved and we cannot repair appliancesWe will not be refunding the service call feeOur technician properly completed the repair and we cannot send technicians, who are paid hourly and not commission based, out for freeWe are a service company and while we do our best to keep customers happy, we cannot perform services free of charge
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Yes, a technician was sent to my home. I needed help because after I wired up my dryer, it WAS functioning. But it would shock me any time I touched it. After the technician "repaired" the outlet, my dryer no longer worked and still shocked me when plugged in. He claimed that it was repaired because it was getting 240 volts, but you only need one hot connected to get that reading. The problem it that the wiring is not grounded correctly, but he was in too much of a hurry to pretend that he knew what he was doing to check for the real problem.So, NO I AM NOT SATISFIED WITH YOUR SORRY EXCUSE OF BEING LAZY AND UNDEREDUCATED.
Regards,
An Intelligent Human Being [redacted] Henager
On 4/6/15 a work order was dispatched for [redacted]
from her home warranty company. The problem description on the work order read:
“Whenever the homeowner tries to install their dryer vent there are electrical
sparks.” On 4/8/15 a Master Electrician assessed the dryer outlet and found...
the
receptacle was wired incorrectly. He showed [redacted] the improper
wiring. At this time Mr. [redacted] admitted they recently moved into their home
and the original dryer receptacle would not work with their dryer, so he
attempted to install a new receptacle. He connected one of the power wires to
where the ground wire should terminate. The technician corrected the wiring, tested
the receptacle and found 240V at the receptacle. The technician did not get
shocked at any point during the visit. The technician completed the paperwork
and left. The technician was driving away and was chased down by Mr. [redacted].
He stated his dryer would not work, so the tech returned and showed Mr. [redacted]
that the receptacle was receiving the proper voltage and that he probably
damaged the dryer. He recommended to Mr. [redacted] to contact an appliance repair
company. As of 4/20/15, the home warranty company manager is reviewing the
claim. We received hostile phone calls from Mr. [redacted] and we referred him to
his home warranty company.
The homeowner is made aware of the service call fee that is
due in advance and is responsible for payment at the time that services are rendered.
We will not send another technician out, since all electrical issues were
resolved and we cannot repair appliances. We will not be refunding the service
call fee. Our technician properly completed the repair and we cannot send
technicians, who are paid hourly and not commission based, out for free. We are
a service company and while we do our best to keep customers happy, we cannot
perform services free of charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Yes, a technician was sent to my home. I needed help because after I wired up my dryer, it WAS functioning. But it would shock me any time I touched it. After the technician "repaired" the outlet, my dryer no longer worked and still shocked me when plugged in. He claimed that it was repaired because it was getting 240 volts, but you only need one hot connected to get that reading. The problem it that the wiring is not grounded correctly, but he was in too much of a hurry to pretend that he knew what he was doing to check for the real problem.
So, NO I AM NOT SATISFIED WITH YOUR SORRY EXCUSE OF BEING LAZY AND UNDEREDUCATED.
Regards,An Intelligent Human Being
[redacted] Henager
On 4/6/15 a work order was dispatched for [redacted]
from her home warranty company. The problem description on the work order read:
“Whenever the homeowner tries to install their dryer vent there are electrical
sparks.” On 4/8/15 a Master Electrician assessed the dryer...
outlet and found the
receptacle was wired incorrectly. He showed [redacted] the improper
wiring. At this time Mr. [redacted] admitted they recently moved into their home
and the original dryer receptacle would not work with their dryer, so he
attempted to install a new receptacle. He connected one of the power wires to
where the ground wire should terminate. The technician corrected the wiring, tested
the receptacle and found 240V at the receptacle. The technician did not get
shocked at any point during the visit. The technician completed the paperwork
and left. The technician was driving away and was chased down by Mr. [redacted].
He stated his dryer would not work, so the tech returned and showed Mr. [redacted]
that the receptacle was receiving the proper voltage and that he probably
damaged the dryer. He recommended to Mr. [redacted] to contact an appliance repair
company. As of 4/20/15, the home warranty company manager is reviewing the
claim. We received hostile phone calls from Mr. [redacted] and we referred him to
his home warranty company.
The homeowner is made aware of the service call fee that is
due in advance and is responsible for payment at the time that services are rendered.
We will not send another technician out, since all electrical issues were
resolved and we cannot repair appliances. We will not be refunding the service
call fee. Our technician properly completed the repair and we cannot send
technicians, who are paid hourly and not commission based, out for free. We are
a service company and while we do our best to keep customers happy, we cannot
perform services free of charge.
On 4/6/a work order was dispatched for [redacted] from her home warranty companyThe problem description on the work order read: “Whenever the homeowner tries to install their dryer vent there are electrical sparks.” On 4/8/a Master Electrician assessed the dryer outlet and found the receptacle was wired incorrectlyHe showed [redacted] the improper wiringAt this time Mr [redacted] admitted they recently moved into their home and the original dryer receptacle would not work with their dryer, so he attempted to install a new receptacleHe connected one of the power wires to where the ground wire should terminateThe technician corrected the wiring, tested the receptacle and found 240V at the receptacleThe technician did not get shocked at any point during the visitThe technician completed the paperwork and leftThe technician was driving away and was chased down by Mr [redacted] He stated his dryer would not work, so the tech returned and showed Mr [redacted] that the receptacle was receiving the proper voltage and that he probably damaged the dryerHe recommended to Mr [redacted] to contact an appliance repair companyAs of 4/20/15, the home warranty company manager is reviewing the claimWe received hostile phone calls from Mr [redacted] and we referred him to his home warranty company The homeowner is made aware of the service call fee that is due in advance and is responsible for payment at the time that services are rendered We will not send another technician out, since all electrical issues were resolved and we cannot repair appliancesWe will not be refunding the service call feeOur technician properly completed the repair and we cannot send technicians, who are paid hourly and not commission based, out for freeWe are a service company and while we do our best to keep customers happy, we cannot perform services free of charge
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Yes, a technician was sent to my home. I needed help because after I wired up my dryer, it WAS functioning. But it would shock me any time I touched it. After the technician "repaired" the outlet, my dryer no longer worked and still shocked me when plugged in. He claimed that it was repaired because it was getting 240 volts, but you only need one hot connected to get that reading. The problem it that the wiring is not grounded correctly, but he was in too much of a hurry to pretend that he knew what he was doing to check for the real problem.So, NO I AM NOT SATISFIED WITH YOUR SORRY EXCUSE OF BEING LAZY AND UNDEREDUCATED.
Regards,
An Intelligent Human Being [redacted] Henager
On 4/6/15 a work order was dispatched for [redacted]
from her home warranty company. The problem description on the work order read:
“Whenever the homeowner tries to install their dryer vent there are electrical
sparks.” On 4/8/15 a Master Electrician assessed the dryer outlet and found...
the
receptacle was wired incorrectly. He showed [redacted] the improper
wiring. At this time Mr. [redacted] admitted they recently moved into their home
and the original dryer receptacle would not work with their dryer, so he
attempted to install a new receptacle. He connected one of the power wires to
where the ground wire should terminate. The technician corrected the wiring, tested
the receptacle and found 240V at the receptacle. The technician did not get
shocked at any point during the visit. The technician completed the paperwork
and left. The technician was driving away and was chased down by Mr. [redacted].
He stated his dryer would not work, so the tech returned and showed Mr. [redacted]
that the receptacle was receiving the proper voltage and that he probably
damaged the dryer. He recommended to Mr. [redacted] to contact an appliance repair
company. As of 4/20/15, the home warranty company manager is reviewing the
claim. We received hostile phone calls from Mr. [redacted] and we referred him to
his home warranty company.
The homeowner is made aware of the service call fee that is
due in advance and is responsible for payment at the time that services are rendered.
We will not send another technician out, since all electrical issues were
resolved and we cannot repair appliances. We will not be refunding the service
call fee. Our technician properly completed the repair and we cannot send
technicians, who are paid hourly and not commission based, out for free. We are
a service company and while we do our best to keep customers happy, we cannot
perform services free of charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Yes, a technician was sent to my home. I needed help because after I wired up my dryer, it WAS functioning. But it would shock me any time I touched it. After the technician "repaired" the outlet, my dryer no longer worked and still shocked me when plugged in. He claimed that it was repaired because it was getting 240 volts, but you only need one hot connected to get that reading. The problem it that the wiring is not grounded correctly, but he was in too much of a hurry to pretend that he knew what he was doing to check for the real problem.
So, NO I AM NOT SATISFIED WITH YOUR SORRY EXCUSE OF BEING LAZY AND UNDEREDUCATED.
Regards,An Intelligent Human Being
[redacted] Henager
On 4/6/15 a work order was dispatched for [redacted]
from her home warranty company. The problem description on the work order read:
“Whenever the homeowner tries to install their dryer vent there are electrical
sparks.” On 4/8/15 a Master Electrician assessed the dryer...
outlet and found the
receptacle was wired incorrectly. He showed [redacted] the improper
wiring. At this time Mr. [redacted] admitted they recently moved into their home
and the original dryer receptacle would not work with their dryer, so he
attempted to install a new receptacle. He connected one of the power wires to
where the ground wire should terminate. The technician corrected the wiring, tested
the receptacle and found 240V at the receptacle. The technician did not get
shocked at any point during the visit. The technician completed the paperwork
and left. The technician was driving away and was chased down by Mr. [redacted].
He stated his dryer would not work, so the tech returned and showed Mr. [redacted]
that the receptacle was receiving the proper voltage and that he probably
damaged the dryer. He recommended to Mr. [redacted] to contact an appliance repair
company. As of 4/20/15, the home warranty company manager is reviewing the
claim. We received hostile phone calls from Mr. [redacted] and we referred him to
his home warranty company.
The homeowner is made aware of the service call fee that is
due in advance and is responsible for payment at the time that services are rendered.
We will not send another technician out, since all electrical issues were
resolved and we cannot repair appliances. We will not be refunding the service
call fee. Our technician properly completed the repair and we cannot send
technicians, who are paid hourly and not commission based, out for free. We are
a service company and while we do our best to keep customers happy, we cannot
perform services free of charge.