Southwest Title Loans

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Contact has not been made, but is promised to be made We will see what is offered after contact and discussion has been made) Regards, [redacted]

Too whom it may concern the new pay system set up online that they have so called e-pay charges 3.95 cents to pay your bill as a convenience charge this is totally out of line for the customer. An to tell me it's to protect my information is totally off the wall I never been so tick off ..totally unfair ...as it's bad enough I am trapped in this loan with over the top interest rates..

Dear Sir or Madam,
Thank you for your recent communication regarding the above referenced complaint. Southwest Title Loans greatly values our customers and therefore we take all complaints very seriously. We also recognize the immeasurable value of the Revdex.com as a fair and
trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties
We have contacted the customer to address the concerns. Upon speaking with the customer, we were able to correct any misunderstandings and resolve the matter to their satisfaction
We again thank you for your correspondence and hope you also find this resolution satisfactory. Please do not hesitate to contact me should you have any questions or require additional information
Sincerely,
*** ***
Director of Legal Affairs
Southwest Title Loans

We have made multiple attempts to resolve this matter with the customer between February 9th and 16th To date, the customer has not responded to any messages left at her evening telephone number and email address Additionally, the person who answered at the daytime telephone provided
by the customer claimed to not know her or see her name on a company directory We will continue to make contact efforts and will keep the Revdex.com apprised of any developments

Attached is our response to the complaint.  Though we were able to successfully assist this party, he was never a Southwest customer and therefore are requesting that the complaint be removed.  We have also requested from the party that we withdraw this complaint to which he verbally...

committed to doing so.Please contact me directly should you need any further assistance with this matter.Best Regards,Fernando R.Director of Legal AffairsSouthwest Finance, LLC dba Southwest Title LoansDear Sir or Madam,Thank you for your recent communication regarding the above referenced complaint.  Southwest Title Loans greatly values our customers and therefore we take all complaints very seriously.  We also recognize the immeasurable value of the Revdex.com as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties. We contacted the party concerning his complaint to advise that Southwest at no time owned or serviced his loan with [redacted] Financial.  However, we understood that he was facing a very difficult circumstance in trying to have a lien removed from a company that is no longer in business and offered to assist his efforts as best we could.  We are pleased to announce that we were able to locate an authorized representative who was able to remove the lien from the title.  We have notified the party of our success in assisting him and asked that he withdraw his complaint entirely due to him having never been a Southwest Title Loans customer to which he agreed. We again thank you for your correspondence and hope you also find this resolution satisfactory.  Please do not hesitate to contact me should you have any questions or require additional information.Sincerely,Fernando R[redacted]Director of Legal AffairsSouthwest Title Loans

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Contact has not been made, but is promised to be made.  We will see what is offered after contact and discussion has been made)
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Attached is our response to the Complaint and we're requesting the matter be dismissed due to lack of merit in both the content of the claims listed in the Complaint as well as the resolution expressed in the Desired Settlement. August 14, 2015 Revdex.com4428 N 12th StPhoenix,...

AZ 85014 Re:                               Complaint ID [redacted]File Date:                    August 7, 2015Response Date:                     August 14, 2015  Dear Sir or Madam, Thank you for your recent communication regarding the above referenced Complaint.  Southwest Title Loans greatly values our customers and therefore take all complaints very seriously.  We also recognize the immeasurable value of the Revdex.com as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties. We would like to request that this Complaint be dismissed due to lack of merit in both the content of the claims listed in the Complaint as well as the resolution expressed in the Desired Settlement Complaint ClaimsSeveral details listed by the Customer in the Complaint were erroneous and non-factual, including the claims that the Customer was unaware of the loan terms and interest rate.  We spoke with the customer regarding these claims to advise that we have numerous recordings and signed documents showing that the terms and interest rate were clearly communicated to her at multiple points before and after Loan Origination.  Customer acknowledged and accepted that she has no documentation or evidence to substantiate her claims and that all existing evidence contradicts her claims.  Customer further stated that she consulted with an attorney who also stated there was insufficient evidence to file a claim and suggested that she seek resolution through the Revdex.com. Desired SettlementDespite the Customer’s acknowledgement that her Claims did not match actual events, Southwest recognizes that the customer is in a difficult circumstance and offered financial assistance to the Customer.  We regret to inform you that the Customer has rejected this offer and remained firm on seeking her originally stated Desired Settlement despite there being no wrongdoing on behalf of Southwest.  We had given the customer an additional 24 hours to petition a more reasonable way for us to assist her in her hardship.  The customer has yet to respond which unfortunately hinders our ability to respond to the Complaint within the allotted timeframe with a satisfactory resolution.  We again thank you for your correspondence and hope you agree that the Complaint be dismissed due to lack of merit in both content and desired resolution.  Please do not hesitate to contact me should you have any questions or require additional information. Sincerely,[redacted]Director of Legal AffairsSouthwest Title Loans

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The resolution that was given to me was to refinance my loan with another company and they would work with me on the amount that the other company will approve me for. I researched other companies and their interest rate was extremely high and would not put me in a better financial situation. Yes, he did discuss what phone conversations he had however the full terms of the loan were not discussed until I called to make my second payment with Jason. He did offer to waive one payment but stated that I still make the payment and apply it to the principle. I was not satisfied with the way I was talked to. He does have phone conversations however prior to getting the loan the terms were NOT disclosed. Yes, I did sign the paperwork and should not have trusted the employee that what I was requesting was in fact what I signed. I requested that they work with me in regards to the payment since I am unemployed so it is affordable to pay down the interest. The current payment is my entire unemployment. His statement about my complaint being erroneous is not entirely correct. I am very displeased with the response and that the best resolution to my request was to take my business to a competitor. How is it legal for them to say my complaint is erroneous when they don't have the recording of what took place in the office when the paper work was signed. When I called about the loan I was told I could pay off the loan in 18 months. However, it was not fully explained to me until I called and made my second payment with Jason and he explained it very well. Had he been the person I talked to at the beginning I would have never taken out the loan. 
Regards,
[redacted]

Attached is the response to the Complaint.  Please contact me directly if there is an issue with the uploaded document.Thank you,Fernando R[redacted]

I've done business with Southwest title loans on power and southern mesa AZ location for about 3 years now. Raquel who now is the branch manager has been working since I've done business with Southwest shes always helped me shes such a wonderful young lady who is always happy with a great smile that makes ur day. She's professional and great at her job shes takes her time to make u feel less worried I will truly recommend every1 to southwest they are the best and they care.

I worked with a girl named Venessa at Bell Road and 34th Street. Her manager Joe assisted her to make several transactions smooth and fast. I think the company is well run and demonstrates excellent disclosures and payment processing. I would highly recommend the company, especially working with Venessa.

Do not do business with Southwest Title Loans! I have been paying on a loan for 2 yrs. and not one penny has been applied to the loan! My wife called today to see if we can come to an agreement on a fair price to pay them off.. The supervisor Jessica was so rude and basically said no negotiation and she really didn't care that we would be filing complaints. I wish we would have researched this company before we did this! The loans are a rip off and you will pay forever and it never goes toward the balance!

Attached is our response to the Complaint and we're requesting the matter be dismissed due to lack of merit in both the content of the claims listed in the Complaint as well as the resolution expressed in the Desired Settlement.

August 14, 2015

Revdex.com
4428 N 12th St
Phoenix, AZ 85014

Re: Complaint ID [redacted]
File Date: August 7, 2015
Response Date: August 14, 2015

Dear Sir or Madam,

Thank you for your recent communication regarding the above referenced Complaint.  Southwest Title Loans greatly values our customers and therefore take all complaints very seriously.  We also recognize the immeasurable value of the Revdex.com as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties.

We would like to request that this Complaint be dismissed due to lack of merit in both the content of the claims listed in the Complaint as well as the resolution expressed in the Desired Settlement

Complaint Claims
Several details listed by the Customer in the Complaint were erroneous and non-factual, including the claims that the Customer was unaware of the loan terms and interest rate.  We spoke with the customer regarding these claims to advise that we have numerous recordings and signed documents showing that the terms and interest rate were clearly communicated to her at multiple points before and after Loan Origination.  Customer acknowledged and accepted that she has no documentation or evidence to substantiate her claims and that all existing evidence contradicts her claims.  Customer further stated that she consulted with an attorney who also stated there was insufficient evidence to file a claim and suggested that she seek resolution through the Revdex.com.

Desired Settlement
Despite the Customer’s acknowledgement that her Claims did not match actual events, Southwest recognizes that the customer is in a difficult circumstance and offered financial assistance to the Customer.  We regret to inform you that the Customer has rejected this offer and remained firm on seeking her originally stated Desired Settlement despite there being no wrongdoing on behalf of Southwest.  We had given the customer an additional 24 hours to petition a more reasonable way for us to assist her in her hardship.  The customer has yet to respond which unfortunately hinders our ability to respond to the Complaint within the allotted timeframe with a satisfactory resolution.
 
We again thank you for your correspondence and hope you agree that the Complaint be dismissed due to lack of merit in both content and desired resolution.  Please do not hesitate to contact me should you have any questions or require additional information.
 
Sincerely,

Director of Legal Affairs
Southwest Title Loans

Attached is our response to the complaint.  Though we were able to successfully assist this party, he was never a Southwest customer and therefore are requesting that the complaint be removed.  We have also requested from the party that we withdraw this complaint to which he verbally...

committed to doing so.Please contact me directly should you need any further assistance with this matter.Best Regards,Fernando R.Director of Legal AffairsSouthwest Finance, LLC dba Southwest Title LoansDear Sir or Madam,Thank you for your recent communication regarding the above referenced complaint.  Southwest Title Loans greatly values our customers and therefore we take all complaints very seriously.  We also recognize the immeasurable value of the Revdex.com as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties. We contacted the party concerning his complaint to advise that Southwest at no time owned or serviced his loan with [redacted] Financial.  However, we understood that he was facing a very difficult circumstance in trying to have a lien removed from a company that is no longer in business and offered to assist his efforts as best we could.  We are pleased to announce that we were able to locate an authorized representative who was able to remove the lien from the title.  We have notified the party of our success in assisting him and asked that he withdraw his complaint entirely due to him having never been a Southwest Title Loans customer to which he agreed. We again thank you for your correspondence and hope you also find this resolution satisfactory.  Please do not hesitate to contact me should you have any questions or require additional information.Sincerely,Fernando R[redacted]Director of Legal AffairsSouthwest Title Loans

Dear Sir or Madam,

 

Thank you for your recent communication regarding the above referenced complaint.  Southwest Title Loans greatly values our customers and therefore we take all complaints very seriously.  We also recognize the immeasurable value of the Revdex.com as a...

fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of all parties.

 

We have contacted the customer to address her concerns.  Upon speaking with her, we were able to correct any misunderstandings and resolve the matter to her satisfaction.

 

We again thank you for your correspondence and hope you also find this resolution satisfactory.  Please do not hesitate to contact me should you have any questions or require additional information.

 

Sincerely,

Southwest Title Loans

Dear Sir or Madam,

Thank you for your recent communication regarding the above referenced complaint.  Southwest Title Loans greatly values our customers and therefore we take all complaints very seriously.  We also recognize the immeasurable value of the Revdex.com...

as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties.

We have contacted the customer to address the concerns.  Upon speaking with the customer, we were able to correct any misunderstandings and resolve the matter to their satisfaction.

We again thank you for your correspondence and hope you also find this resolution satisfactory.  Please do not hesitate to contact me should you have any questions or require additional information.

Sincerely,

[redacted]

Director of Legal Affairs

Southwest Title Loans

July 29, 2014 Revdex.com[redacted]Re:  [redacted]File Date:  [redacted]Response Date:  [redacted]Dear [redacted],Thank you for your recent...

communication regarding the above referenced complaint.  Southwest Title Loans greatly values our customers and therefore we take all complaints very seriously.  We also recognize the immeasurable value of the Revdex.com as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties.We have contacted the customer to address the concerns.  Upon speaking with the customer, we were able to correct any misunderstandings and resolve the matter to their satisfaction.  The customer expressed his gratitude by saying, “You’ve given me a light at the end of the tunnel.”We again thank you for your correspondence and hope you also find this resolution satisfactory.  Please do not hesitate to contact me should you have any questions or require additional information.Sincerely,[redacted]Director of Legal AffairsSouthwest Title Loans[redacted] - direct[redacted] - fax[redacted]

We have made multiple attempts to resolve this matter with the customer between February 9th and 16th.  To date, the customer has not responded to any messages left at her evening telephone number and email address.  Additionally, the person who answered at the daytime telephone provided...

by the customer claimed to not know her or see her name on a company directory.  We will continue to make contact efforts and will keep the Revdex.com apprised of any developments.

Dear Sir or Madam,Attached is our response to Complaint ID [redacted].We hope you find our response satisfactory.Please contact me should you need further assistance.Best Regards,[redacted].
 
Thank you for your recent communication regarding the above...

referenced complaint.  Southwest Title Loans greatly values our customers and therefore take all complaints very seriously.  We also recognize the immeasurable value of the Revdex.com as a fair and trustworthy liaison for these types of matters and thank you for serving in the best interest of both parties.We regret to inform you that we have not had any success in contacting our customer despite numerous efforts via telephone and email.  We respectfully request for the Complaint to be dismissed as we are unable to achieve resolution without an open line of communication.  Southwest Title Loans remains wholeheartedly committed to providing the best service in the industry and we are hopeful for an opportunity to resolve this matter for our valued customer.We again thank you for your correspondence and hope you also find this resolution satisfactory.  Please do not hesitate to contact me should you have any questions or require additional information.Sincerely,[redacted]Director of Legal AffairsSouthwest Title Loans