Please see the attached in regards to: [redacted] , [redacted] – Contract No [redacted] Complaint ID: [redacted] Thank You November 19, [redacted] [redacted] [redacted] *** Re: [redacted] , [redacted] – Contract No [redacted] Complaint ID: [redacted] Mr [redacted] : We have reviewed Mr [redacted] ’s complaint submitted to our offices regarding the Vehicle Service Agreement (herein referred to as VSA) referenced above After a review, as stated within Mr [redacted] ’s complaint, “the engine and turbo I am getting has 65,miles on it.” As stated within this VSA under “OUR OBLIGATIONS”, “Replacement parts can be of like kind and qualityThey may include new, remanufactured or used parts as determined by the Administrator.” In view of the fact that Mr [redacted] ’s vehicle had 107,miles, and the replacement engine has 42,miles less than his vehicle at the time of breakdown, [redacted] believes this engine is acceptable and in accordance with the terms and conditions for coverage under the VSA Please note, [redacted] processed a credit card payment in the amount of $4,on 11/17/ We trust that the pre-provided information satisfies any and all inquiries regarding the above listed VSA and the claim involved herein Sincerely, [redacted] Director of Legal Services [redacted]
Re: [redacted] – Addendum No [redacted] Dear Mr***: We received your complaint to the Revdex.com regarding our denial of the GAP addendum referenced above On September 24, 2017, you were involved in an accident that resulted in your vehicle being declared a total loss According to the police report, your vehicle was declared at fault in the accident and a citation (see attached) was issued The citation was issued for: Failed To Give Full Time and Attention Too Fast For Conditions Followed Too Closely Inattentive Other Improper Action It also stated: Driver Distracted By: Inattentive Or Lost in Thought Per the Addendum (see attached), this would be considered a recklessly negligent act and the loss would not be covered by this Addendum, please see Nounder the Exclusions: EXCLUSIONS - This Addendum does not provide coverage for the LOSS: Resulting from BORROWER’S intentional damage or loss to the COLLATERAL or recklessly negligent acts If you have other documentation that would show otherwise, please send written proof to our office for consideration You may wish to contact the selling dealer for a cancellation and unused premium refund of the GAP addendum We support the initial denial and believe that this denial is valid and in accordance with the terms and conditions for coverage under the GAP addendum We trust that the information provided satisfies any and all inquiries regarding the above listed addendum and the claim involved herein Sincerely, David M [redacted] General Counsel
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ifthey cover the used engine and turbo charger that I was just told I was getting with a year/ 24,mile unconditional warranteeI just talked to the repair shop and found out that the engine and turbo I am getting has 65,miles on it. I do not know how it was driven by the previous owner I will not go through this again
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I disagree with the fact that this was not an internal engine failureIs it not that a piston ring is part of the internals of an engineWhen we bought this vehicle, my wife and I knew that it was purchased from the car lot as isThis
is why, when we were offered this consumer protection plan, we accepted itIt cost us over $and we believe that this issue should be covered by this plan
Regards,
*** ***
While we are aware of Mrs. [redacted]’ concerns, we have taken every possible measure to resolve them. We met with, called, texted, and emailed Mrs. [redacted] multiple times to come to a resolution. We did our best to accommodate both her disability and her time by scheduling with her...
based on her availability.Regarding the construction portion of the job, we credited her $7,734.97 off of the contract and refunded her $3,034.97 that we were overpaid for work not completed. Additionally, we offered to credit her $1,500 for any damage to contents and the stone wall. She has been unwilling to accept either settlement. To address the specifics:-Cabinetry-We installed two sets of cabinets in the kitchen. The first cabinet selection was signed by her based off of a cabinet front sample showed to her. We installed what she selected but she did not like them so we pulled them out and installed cabinets she selected in person at [redacted] by looking at an actual sample kitchen in their show room. All cabinets are the same size as what she had except the one above the stove. She specifically noted to the design center that she was not putting a microwave above the stove. We were not involved in that decision. We verified with the both the store and manufacturer that they were correct. Regarding installation, we verified with the manufacturer that all cabinets were installed in a workmanlike fashion. There was drywall touchup and final trim needed but the homeowner would not allow us to complete the work because she was unwilling to accept the cabinets.-Stone wall - We did back up very close to the wall in order to load the truck since we couldn't park in the driveway. Based on pre-loss photos, the wall looks exactly the same as it did prior to the loss. We tried to settle with her for $500 to more than cover any expense for new stones. She did not accept the settlement.Floors - In our room photos, there is very little actual floor visible. The majority of it was covered with her furniture, rugs and piles of stacked contents. The insurance company paid her to have the floors refinished. She preferred to use her own contractor for the floor refinishing. At the time of our last visit, the floors had not yet been refinished. Additionally, she had a plumber in the kitchen area and upstairs replacing an old cast iron plumbing stack. This process required them busting out concrete that was surrounding the pipe. They had a blanket on the floor trying to protect it but there were chunks of concrete all over the kitchen and through the living room which was the path they were using to carry it out. We put down tarps and cardboard to try to protect the floors from them.Furniture/Contents-Through our photo documentation, we were able to show all but a couple items were not damaged by us. We made multiple attempts to try and schedule a settlement, but the homeowner canceled several scheduled face-to-face meetings until she eventually just stopped responding to schedule any other meetings. We offered to give her $1,000 to cover the damaged/missing contents which far exceeded the value of the items.Basement/Final Clean-We refunded all basement cleaning and final cleaning line items back to the homeowner.Paint- The paint work was done properly. There were areas that needed touched up as part of a punch list. We were onsite with a crew to take care of them but were not permitted to work by the homeowner.Gas Pipe-The gas pipe was not part of our scope of work nor was it ever indicated that we damaged throughout the course of the job. Again, the homeowner hired plumbers and other contractors to work on the home during the course of our work so we were not the only contractors there.Finally, the homeowner’s assertion that we stated that “we should be paid for a job we didn’t do” and that we caused additional damage to the home is absolutely false. In an effort to compromise, we tried to offer a number of reasonable solutions and refunded work not completed. When the demands became unreasonable, we notified her both in person and in writing that we would be sending her a refund with an itemized list of credits so she could move forward with another contractor.
Please see the attached in regards to:
[redacted], [redacted] – Contract No. [redacted]
Complaint ID: [redacted]
Thank You
November 19, 2014
[redacted]
[redacted]
[redacted]
Re: [redacted], [redacted] – Contract No. [redacted]
Complaint ID: [redacted]
Mr. [redacted]:
We have reviewed Mr. [redacted]’s complaint submitted to our offices regarding the Vehicle Service Agreement (herein
referred to as VSA) referenced above.
After a review, as stated within Mr. [redacted]’s complaint, “the engine and turbo I am getting has 65,000 miles on it.” As
stated within this VSA under “OUR OBLIGATIONS”, “Replacement parts can be of like kind and quality. They may
include new, remanufactured or used parts as determined by the Administrator.” In view of the fact that Mr. [redacted]’s
vehicle had 107,164 miles, and the replacement engine has 42,164 miles less than his vehicle at the time of
breakdown, [redacted] believes this engine is acceptable and in accordance with the terms and conditions for
coverage under the VSA.
Please note, [redacted] processed a credit card payment in the amount of $4,975.00 on 11/17/2014.
We trust that the pre-provided information satisfies any and all inquiries regarding the above listed VSA and the claim
involved herein.
Sincerely, [redacted]
Director of Legal Services
[redacted]
We do agree that the project has taken too long but [redacted] timeline is not accurate and he has contributed to some of the delays. The fire did occur in July. We were contacted on July 15th to inspect and were authorized on July 25th to work on initially mitigating the mold and...
discarding unsalvageable items so that a scope of work could be accurately written. The final scope of work for the reconstruction of the home was approved on September 10th. We were set to move forward on the project, but could not do so until [redacted] signed a contract which [redacted] did on November 12th. From there, we completed the majority of the work from November 12th to April 10th when [redacted] signed a certificate of completion with an addendum of 18 punch list items. During that time period, we take full responsibility for the delay in completing the job, but it should be noted that there were several days where our contractors either were unable to access the home or unable to continue work based on having to deal with [redacted]. We worked to address several of the items quickly, but stopped work on the fireplace and pellet stove when [redacted] become unresponsive and advised that he was unwilling to pay the final portion of our contract. The fireplace and pellet stove account for significantly less than the amount of money owed. We would be willing to credit the full value of the items to [redacted] if we would prefer for us not to fix them. We have called and stopped by [redacted] home several times since July and have never been able to meet with him. After four months, our only course of action was to begin lien proceedings.[redacted] signed and selected all building materials on the job. All building materials purchased were used on this job only and any excess were returned to the supplier or left with [redacted]. We do acknowledge that several material changes were made in agreement with [redacted], who chose to have us remodel his floor plan and make a number of changes to the home through the course of work. I have advised [redacted] that I am willing to go through any changes and material selections again because he never raised any concerns prior to them being installed. Additionally, we are required to warrant the quality of materials and our workmanship for five years from completion of the job. Because of this, we do not use substandard material on our work. If [redacted] were to run into a material or workmanship concern within that time period, it is both our desire and contractual obligation to fix it.[redacted] is correct that we stopped by the local building department to get the final certificate of occupancy issued. Throughout the job, there has been significant oversight with the building department, health department, and local police because [redacted] chose to live in a tent in the backyard while construction was being completed. We wanted to confirm that all of our work was approved prior to moving [redacted] back in the home. If we are able to pick up the demo fund check and deliver it to the homeowner, then we will do that. In nearly all instances, the township will mail the check. We typically ask when the check will be mailed to let the homeowner know when to expect it. In all instances, the check is made out only to the homeowner so nothing can be cashed without his written endorsement, which was explained to him.In conclusion, we do agree with [redacted] that there are still some items that need to be addressed. As discussed with [redacted], we are open to either fixing the items within the scope that need to be addressed or crediting those items back to him. To do so, we would need to meet to agree on a compromise of how to proceed. We would truly like to come a compromise as quickly as possible.
Complaint: [redacted]
I am rejecting this response because: My contract clearly states that all internally lubricated parts are includes. Since when is a piston ring not an internal lubricated part. I received a call from the company I bought the car from stating that they talked to this company. He said that they agreed to replace this engine. This was on October 30th. Today is November 3rd. I went to check on the status of my car today. The maintenance shop has called to get approval to replace the engine, but [redacted] will not return their calls. Looks like I may have to call my lawyer back.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I’m following up on this customer complaint. I’m happy to let you know we’ve successfully resolved this issue and you should be hearing from Mr. [redacted] to retract this complaint. Here is an overview of what happened and how we fixed it: As Mr. [redacted] states, we were paid to replace 17...
individual shingles back in 2013 as a result of wind damage. After recent strong winds, Mr. [redacted] had a shingle pop up. The General Manager of our Lafayette office, Josh [redacted], spoke with Mr. [redacted] to resolve his concern. He offered to have a different roofing crew go out and fix the shingle that popped up and do an inspection of his entire roof to make sure there aren’t any other issues that should be addressed. In addition, we have agreed to extend Mr. [redacted]’s warranty for another year to make sure there aren’t any additional issues that pop up. We completed the repair to the shingle along with the roof inspection on Wednesday, 3/2. We will be sending him a revised warranty extending it by a year on Monday. At that time, Mr. [redacted] will contact Revdex.com to retract his complaint. Please let me know if you need any additional information regarding this complaint. It’d be greatly appreciated if you will let me know once Mr. [redacted] contacts you to retract it. Jacob
Here is a quick update on this complaint: We had a Hays representative met with this homeowner to address this same concern back on 4/15/15, 5/1/15, 7/18/15. We did address a couple small items on their roof each time and were told by [redacted] that all was done to their...
satisfaction. With that said, our owner, Brian H[redacted], is contacting [redacted] today to try to inspect their roof today to see if there is anything else that can be done to bring this to a successful resolution. Please let me know if you need any additional information from me at this time. Otherwise, I will provide an update after Brian re-inspects the roof. Sincerely, Jacob Jacob [redacted] PresidentJust to add a note to this I have already spoke with the Mr. on this claim after the below mentioned dates and everything was fine at that time. I left a message with the Mrs. at her day time # today and asked her to call me to set up a meeting with them both at the same time. Brian H[redacted]Owner—————————————————Hays + Sons...⇄ E Thompson RoadIndianapolis, IN 46227 Office: 317-672-1950Mobile: [redacted]
Ms. [redacted]:This is to acknowledge receipt of Mrs. [redacted]'s complaint, and thank you for same.Please be advised that this is the first form of communication we have received from Mrs. [redacted], as we had only previously worked with and through Mr. [redacted].It was our understanding that we had addressed...
Mr. [redacted]'s concerns and resolved them to his satisfaction. However, we are willing to meet with Mr. and Mrs. [redacted] at their property to address any additional concern(s) they may have.At this time, we will contact the [redacted]'s to schedule an onsite meeting and inspection to specifically address any and all concerns that they may have.If you have any questions or wish to discuss this matter in further detail, or require any additional information and or documentation, please contact me at your convenience
This is to acknowledge receipt of the complaint initiated by Ms. [redacted]. In response to same, we submit the following:Hays + Sons entered into a contract to perform repairs to the property in question on or around April 14, 2016, for the amount of approximately $21,000.00.Additional approved...
repairs changed the contract amount to approximately $31,000.00.Ms. [redacted] insurance carrier approved the scope of repairs in the above amount, and we secured an endorsed contract change order and authorization on July 25, 2016. At this time, Ms. [redacted] presented us with her personal check for progress payment in the amount of $11,000.00. However, the checked was returned to our bank for insufficient funds.The project is nearly 99% complete, but the total payments made to date equal approximately 33%.Ms. [redacted] was notified that we could not proceed with the final repairs without receipt of the $11,000.00 that was delinquent, and place the balance of the funds in an escrow account for issuance once the punch list of repairs are completed.We have been advised that the insurance carrier has issued payment in the amount of $30,868.24, less the applicable $1,000.00 insurance policy deductible.Ms. [redacted] elected to endorse the project completion documents, acknowledging completion and satisfaction, with only one day of work pending.Ms. [redacted] was advised that if anyone incurred any injury related to the property in question, that she notify the insurance carrier promptly.
Re: [redacted] – Addendum No. [redacted] Dear Mr. [redacted]: We received your complaint to the Revdex.com regarding our denial of the GAP addendum referenced above. On September 24, 2017, you were involved in an accident that resulted in your vehicle...
being declared a total loss. According to the police report, your vehicle was declared at fault in the accident and a citation (see attached) was issued. The citation was issued for: Failed To Give Full Time and Attention Too Fast For Conditions Followed Too Closely Inattentive Other Improper Action It also stated: Driver Distracted By: Inattentive Or Lost in Thought Per the Addendum (see attached), this would be considered a recklessly negligent act and the loss would not be covered by this Addendum, please see No. 10 under the Exclusions: EXCLUSIONS - This Addendum does not provide coverage for the LOSS: 10. Resulting from BORROWER’S intentional damage or loss to the COLLATERAL or recklessly negligent acts. If you have other documentation that would show otherwise, please send written proof to our office for consideration. You may wish to contact the selling dealer for a cancellation and unused premium refund of the GAP addendum. We support the initial denial and believe that this denial is valid and in accordance with the terms and conditions for coverage under the GAP addendum. We trust that the information provided satisfies any and all inquiries regarding the above listed addendum and the claim involved herein. Sincerely, David M** General Counsel
Please see the attached in regards to: [redacted] , [redacted] – Contract No [redacted] Complaint ID: [redacted] Thank You November 19, [redacted] [redacted] [redacted] *** Re: [redacted] , [redacted] – Contract No [redacted] Complaint ID: [redacted] Mr [redacted] : We have reviewed Mr [redacted] ’s complaint submitted to our offices regarding the Vehicle Service Agreement (herein referred to as VSA) referenced above After a review, as stated within Mr [redacted] ’s complaint, “the engine and turbo I am getting has 65,miles on it.” As stated within this VSA under “OUR OBLIGATIONS”, “Replacement parts can be of like kind and qualityThey may include new, remanufactured or used parts as determined by the Administrator.” In view of the fact that Mr [redacted] ’s vehicle had 107,miles, and the replacement engine has 42,miles less than his vehicle at the time of breakdown, [redacted] believes this engine is acceptable and in accordance with the terms and conditions for coverage under the VSA Please note, [redacted] processed a credit card payment in the amount of $4,on 11/17/ We trust that the pre-provided information satisfies any and all inquiries regarding the above listed VSA and the claim involved herein Sincerely, [redacted] Director of Legal Services [redacted]
Re: [redacted] – Addendum No [redacted] Dear Mr***: We received your complaint to the Revdex.com regarding our denial of the GAP addendum referenced above On September 24, 2017, you were involved in an accident that resulted in your vehicle being declared a total loss According to the police report, your vehicle was declared at fault in the accident and a citation (see attached) was issued The citation was issued for: Failed To Give Full Time and Attention Too Fast For Conditions Followed Too Closely Inattentive Other Improper Action It also stated: Driver Distracted By: Inattentive Or Lost in Thought Per the Addendum (see attached), this would be considered a recklessly negligent act and the loss would not be covered by this Addendum, please see Nounder the Exclusions: EXCLUSIONS - This Addendum does not provide coverage for the LOSS: Resulting from BORROWER’S intentional damage or loss to the COLLATERAL or recklessly negligent acts If you have other documentation that would show otherwise, please send written proof to our office for consideration You may wish to contact the selling dealer for a cancellation and unused premium refund of the GAP addendum We support the initial denial and believe that this denial is valid and in accordance with the terms and conditions for coverage under the GAP addendum We trust that the information provided satisfies any and all inquiries regarding the above listed addendum and the claim involved herein Sincerely, David M [redacted] General Counsel
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ifthey cover the used engine and turbo charger that I was just told I was getting with a year/ 24,mile unconditional warranteeI just talked to the repair shop and found out that the engine and turbo I am getting has 65,miles on it. I do not know how it was driven by the previous owner I will not go through this again
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I disagree with the fact that this was not an internal engine failureIs it not that a piston ring is part of the internals of an engineWhen we bought this vehicle, my wife and I knew that it was purchased from the car lot as isThis
is why, when we were offered this consumer protection plan, we accepted itIt cost us over $and we believe that this issue should be covered by this plan
Regards,
*** ***
While we are aware of Mrs. [redacted]’ concerns, we have taken every possible measure to resolve them. We met with, called, texted, and emailed Mrs. [redacted] multiple times to come to a resolution. We did our best to accommodate both her disability and her time by scheduling with her...
based on her availability.Regarding the construction portion of the job, we credited her $7,734.97 off of the contract and refunded her $3,034.97 that we were overpaid for work not completed. Additionally, we offered to credit her $1,500 for any damage to contents and the stone wall. She has been unwilling to accept either settlement. To address the specifics:-Cabinetry-We installed two sets of cabinets in the kitchen. The first cabinet selection was signed by her based off of a cabinet front sample showed to her. We installed what she selected but she did not like them so we pulled them out and installed cabinets she selected in person at [redacted] by looking at an actual sample kitchen in their show room. All cabinets are the same size as what she had except the one above the stove. She specifically noted to the design center that she was not putting a microwave above the stove. We were not involved in that decision. We verified with the both the store and manufacturer that they were correct. Regarding installation, we verified with the manufacturer that all cabinets were installed in a workmanlike fashion. There was drywall touchup and final trim needed but the homeowner would not allow us to complete the work because she was unwilling to accept the cabinets.-Stone wall - We did back up very close to the wall in order to load the truck since we couldn't park in the driveway. Based on pre-loss photos, the wall looks exactly the same as it did prior to the loss. We tried to settle with her for $500 to more than cover any expense for new stones. She did not accept the settlement.Floors - In our room photos, there is very little actual floor visible. The majority of it was covered with her furniture, rugs and piles of stacked contents. The insurance company paid her to have the floors refinished. She preferred to use her own contractor for the floor refinishing. At the time of our last visit, the floors had not yet been refinished. Additionally, she had a plumber in the kitchen area and upstairs replacing an old cast iron plumbing stack. This process required them busting out concrete that was surrounding the pipe. They had a blanket on the floor trying to protect it but there were chunks of concrete all over the kitchen and through the living room which was the path they were using to carry it out. We put down tarps and cardboard to try to protect the floors from them.Furniture/Contents-Through our photo documentation, we were able to show all but a couple items were not damaged by us. We made multiple attempts to try and schedule a settlement, but the homeowner canceled several scheduled face-to-face meetings until she eventually just stopped responding to schedule any other meetings. We offered to give her $1,000 to cover the damaged/missing contents which far exceeded the value of the items.Basement/Final Clean-We refunded all basement cleaning and final cleaning line items back to the homeowner.Paint- The paint work was done properly. There were areas that needed touched up as part of a punch list. We were onsite with a crew to take care of them but were not permitted to work by the homeowner.Gas Pipe-The gas pipe was not part of our scope of work nor was it ever indicated that we damaged throughout the course of the job. Again, the homeowner hired plumbers and other contractors to work on the home during the course of our work so we were not the only contractors there.Finally, the homeowner’s assertion that we stated that “we should be paid for a job we didn’t do” and that we caused additional damage to the home is absolutely false. In an effort to compromise, we tried to offer a number of reasonable solutions and refunded work not completed. When the demands became unreasonable, we notified her both in person and in writing that we would be sending her a refund with an itemized list of credits so she could move forward with another contractor.
Please see the attached in regards to:
[redacted], [redacted] – Contract No. [redacted]
Complaint ID: [redacted]
Thank You
November 19, 2014
[redacted]
[redacted]
[redacted]
Re: [redacted], [redacted] – Contract No. [redacted]
Complaint ID: [redacted]
Mr. [redacted]:
We have reviewed Mr. [redacted]’s complaint submitted to our offices regarding the Vehicle Service Agreement (herein
referred to as VSA) referenced above.
After a review, as stated within Mr. [redacted]’s complaint, “the engine and turbo I am getting has 65,000 miles on it.” As
stated within this VSA under “OUR OBLIGATIONS”, “Replacement parts can be of like kind and quality. They may
include new, remanufactured or used parts as determined by the Administrator.” In view of the fact that Mr. [redacted]’s
vehicle had 107,164 miles, and the replacement engine has 42,164 miles less than his vehicle at the time of
breakdown, [redacted] believes this engine is acceptable and in accordance with the terms and conditions for
coverage under the VSA.
Please note, [redacted] processed a credit card payment in the amount of $4,975.00 on 11/17/2014.
We trust that the pre-provided information satisfies any and all inquiries regarding the above listed VSA and the claim
involved herein.
Sincerely, [redacted]
Director of Legal Services
[redacted]
We do agree that the project has taken too long but [redacted] timeline is not accurate and he has contributed to some of the delays. The fire did occur in July. We were contacted on July 15th to inspect and were authorized on July 25th to work on initially mitigating the mold and...
discarding unsalvageable items so that a scope of work could be accurately written. The final scope of work for the reconstruction of the home was approved on September 10th. We were set to move forward on the project, but could not do so until [redacted] signed a contract which [redacted] did on November 12th. From there, we completed the majority of the work from November 12th to April 10th when [redacted] signed a certificate of completion with an addendum of 18 punch list items. During that time period, we take full responsibility for the delay in completing the job, but it should be noted that there were several days where our contractors either were unable to access the home or unable to continue work based on having to deal with [redacted]. We worked to address several of the items quickly, but stopped work on the fireplace and pellet stove when [redacted] become unresponsive and advised that he was unwilling to pay the final portion of our contract. The fireplace and pellet stove account for significantly less than the amount of money owed. We would be willing to credit the full value of the items to [redacted] if we would prefer for us not to fix them. We have called and stopped by [redacted] home several times since July and have never been able to meet with him. After four months, our only course of action was to begin lien proceedings.[redacted] signed and selected all building materials on the job. All building materials purchased were used on this job only and any excess were returned to the supplier or left with [redacted]. We do acknowledge that several material changes were made in agreement with [redacted], who chose to have us remodel his floor plan and make a number of changes to the home through the course of work. I have advised [redacted] that I am willing to go through any changes and material selections again because he never raised any concerns prior to them being installed. Additionally, we are required to warrant the quality of materials and our workmanship for five years from completion of the job. Because of this, we do not use substandard material on our work. If [redacted] were to run into a material or workmanship concern within that time period, it is both our desire and contractual obligation to fix it.[redacted] is correct that we stopped by the local building department to get the final certificate of occupancy issued. Throughout the job, there has been significant oversight with the building department, health department, and local police because [redacted] chose to live in a tent in the backyard while construction was being completed. We wanted to confirm that all of our work was approved prior to moving [redacted] back in the home. If we are able to pick up the demo fund check and deliver it to the homeowner, then we will do that. In nearly all instances, the township will mail the check. We typically ask when the check will be mailed to let the homeowner know when to expect it. In all instances, the check is made out only to the homeowner so nothing can be cashed without his written endorsement, which was explained to him.In conclusion, we do agree with [redacted] that there are still some items that need to be addressed. As discussed with [redacted], we are open to either fixing the items within the scope that need to be addressed or crediting those items back to him. To do so, we would need to meet to agree on a compromise of how to proceed. We would truly like to come a compromise as quickly as possible.
Complaint: [redacted]
I am rejecting this response because: My contract clearly states that all internally lubricated parts are includes. Since when is a piston ring not an internal lubricated part. I received a call from the company I bought the car from stating that they talked to this company. He said that they agreed to replace this engine. This was on October 30th. Today is November 3rd. I went to check on the status of my car today. The maintenance shop has called to get approval to replace the engine, but [redacted] will not return their calls. Looks like I may have to call my lawyer back.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Revdex.com:
I have reviewed the response made by the business. I am willing to meet with them to discuss how this may be resolved.
Regards,
[redacted]
I’m following up on this customer complaint. I’m happy to let you know we’ve successfully resolved this issue and you should be hearing from Mr. [redacted] to retract this complaint. Here is an overview of what happened and how we fixed it: As Mr. [redacted] states, we were paid to replace 17...
individual shingles back in 2013 as a result of wind damage. After recent strong winds, Mr. [redacted] had a shingle pop up. The General Manager of our Lafayette office, Josh [redacted], spoke with Mr. [redacted] to resolve his concern. He offered to have a different roofing crew go out and fix the shingle that popped up and do an inspection of his entire roof to make sure there aren’t any other issues that should be addressed. In addition, we have agreed to extend Mr. [redacted]’s warranty for another year to make sure there aren’t any additional issues that pop up. We completed the repair to the shingle along with the roof inspection on Wednesday, 3/2. We will be sending him a revised warranty extending it by a year on Monday. At that time, Mr. [redacted] will contact Revdex.com to retract his complaint. Please let me know if you need any additional information regarding this complaint. It’d be greatly appreciated if you will let me know once Mr. [redacted] contacts you to retract it. Jacob
Here is a quick update on this complaint: We had a Hays representative met with this homeowner to address this same concern back on 4/15/15, 5/1/15, 7/18/15. We did address a couple small items on their roof each time and were told by [redacted] that all was done to their...
satisfaction. With that said, our owner, Brian H[redacted], is contacting [redacted] today to try to inspect their roof today to see if there is anything else that can be done to bring this to a successful resolution. Please let me know if you need any additional information from me at this time. Otherwise, I will provide an update after Brian re-inspects the roof. Sincerely, Jacob Jacob [redacted] PresidentJust to add a note to this I have already spoke with the Mr. on this claim after the below mentioned dates and everything was fine at that time. I left a message with the Mrs. at her day time # today and asked her to call me to set up a meeting with them both at the same time. Brian H[redacted]Owner—————————————————Hays + Sons...⇄ E Thompson RoadIndianapolis, IN 46227 Office: 317-672-1950Mobile: [redacted]
Ms. [redacted]:This is to acknowledge receipt of Mrs. [redacted]'s complaint, and thank you for same.Please be advised that this is the first form of communication we have received from Mrs. [redacted], as we had only previously worked with and through Mr. [redacted].It was our understanding that we had addressed...
Mr. [redacted]'s concerns and resolved them to his satisfaction. However, we are willing to meet with Mr. and Mrs. [redacted] at their property to address any additional concern(s) they may have.At this time, we will contact the [redacted]'s to schedule an onsite meeting and inspection to specifically address any and all concerns that they may have.If you have any questions or wish to discuss this matter in further detail, or require any additional information and or documentation, please contact me at your convenience
This is to acknowledge receipt of the complaint initiated by Ms. [redacted]. In response to same, we submit the following:Hays + Sons entered into a contract to perform repairs to the property in question on or around April 14, 2016, for the amount of approximately $21,000.00.Additional approved...
repairs changed the contract amount to approximately $31,000.00.Ms. [redacted] insurance carrier approved the scope of repairs in the above amount, and we secured an endorsed contract change order and authorization on July 25, 2016. At this time, Ms. [redacted] presented us with her personal check for progress payment in the amount of $11,000.00. However, the checked was returned to our bank for insufficient funds.The project is nearly 99% complete, but the total payments made to date equal approximately 33%.Ms. [redacted] was notified that we could not proceed with the final repairs without receipt of the $11,000.00 that was delinquent, and place the balance of the funds in an escrow account for issuance once the punch list of repairs are completed.We have been advised that the insurance carrier has issued payment in the amount of $30,868.24, less the applicable $1,000.00 insurance policy deductible.Ms. [redacted] elected to endorse the project completion documents, acknowledging completion and satisfaction, with only one day of work pending.Ms. [redacted] was advised that if anyone incurred any injury related to the property in question, that she notify the insurance carrier promptly.
Re: [redacted] – Addendum No. [redacted] Dear Mr. [redacted]: We received your complaint to the Revdex.com regarding our denial of the GAP addendum referenced above. On September 24, 2017, you were involved in an accident that resulted in your vehicle...
being declared a total loss. According to the police report, your vehicle was declared at fault in the accident and a citation (see attached) was issued. The citation was issued for: Failed To Give Full Time and Attention Too Fast For Conditions Followed Too Closely Inattentive Other Improper Action It also stated: Driver Distracted By: Inattentive Or Lost in Thought Per the Addendum (see attached), this would be considered a recklessly negligent act and the loss would not be covered by this Addendum, please see No. 10 under the Exclusions: EXCLUSIONS - This Addendum does not provide coverage for the LOSS: 10. Resulting from BORROWER’S intentional damage or loss to the COLLATERAL or recklessly negligent acts. If you have other documentation that would show otherwise, please send written proof to our office for consideration. You may wish to contact the selling dealer for a cancellation and unused premium refund of the GAP addendum. We support the initial denial and believe that this denial is valid and in accordance with the terms and conditions for coverage under the GAP addendum. We trust that the information provided satisfies any and all inquiries regarding the above listed addendum and the claim involved herein. Sincerely, David M** General Counsel