The reason [redacted] helped [redacted] acquire insurance is she wanted to take delivery of the vehicle and the bank approval required the insurance coverageNo one at Winter is compensated for referring a customer to a insurance companyIt is for the convenience of our customers that we provide contacts The bank that provided the loan helps customers with challenged credit and it is the banks structure for down payment and termsWinter does not benefit with more or less down paymentThe Service contract can be cancelled if requested in writing from ***The refund legally has to go to the bank because they are the lien holder***'s monthly payment would not change but the balance would be reducedWe do see value for the customer to have coverage, but that is the customers choiceIf [redacted] wants to come in for us to look at a scratch, she can bring it in to evaluate We are not promising anything that was not in writing, but we are willing to look at it see if anything can be doneThank you, [redacted] ###-###-####
Initial Business Response /* (1000, 8, 2016/04/04) */
Contact Name and Title: *** *** General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
*** *** spoke to *** today 4/4/and *** is bringing in the vehicle to be relooked at on Tuesday 4/5/We then
can decide what is wrong and what action to take
Initial Consumer Rebuttal /* (2000, 11, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because *** *** wants to reinspect my vehicle again and make sure leak is only from my transmission, and no other place
Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
I reviewed the original transaction and discussed the latest issue with the technician that worked on the vehicleThe original repair
was the a/c lines and a water pump for a total of $The line that was replaced originally was broken do to a motor mount failure that had not failed at the time of the original repairThis caused the new line to breakWe are willing to work with the customer on pricing of the new repair, but can not warranty the repair because the part used was not defectiveThe customer can contact me directly to see if we can rectify the issueThank you, *** *** General Manager XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
we're satisfied with the response from Mr *** ***, the manager
The reason [redacted] helped [redacted] acquire insurance is she wanted to take delivery of the vehicle and the bank approval required the insurance coverage. No one at Winter is compensated for referring a customer to a insurance company. It is for the convenience of our customers that we provide contacts....
The bank that provided the loan helps customers with challenged credit and it is the banks structure for down payment and terms. Winter does not benefit with more or less down payment. The Service contract can be cancelled if requested in writing from [redacted]. The refund legally has to go to the bank because they are the lien holder. [redacted]'s monthly payment would not change but the balance would be reduced. We do see value for the customer to have coverage, but that is the customers choice. If [redacted] wants to come in for us to look at a scratch, she can bring it in to evaluate. We are not promising anything that was not in writing, but we are willing to look at it see if anything can be done. Thank you, [redacted] ###-###-####
I met with [redacted] today 6/17/16 and thought all issues were discussed and resolved. Please let me know if this response was as of today 6/17/16 or it was previously submitted. Thank you, [redacted] ###-###-####.
Complaint: [redacted]I am rejecting this response because:
Insurance was NOT required by the bank in order for me to take possession at the time I purchased the vehicle. [redacted] was aware I planned on purchasing insurance with my agent. He also said I do NOT need insurance at this time. As I previously mentioned I purchased the insurance with [redacted] based on the reduced down payment he offered.
The vehicle already came WITH a 2 year service contract. What [redacted] fails to realize is that I want my 2 year service contract, however I do not want to pay anything for it. Therefore, refund the $1,242.00 to the bank and stipulate that the 2 year service contract will remain.
[redacted] also failed to mention the down payment. When I stated [redacted] wasn’t willing to reduce the purchase price, but suddenly was able to reduce it upon insurance purchase. Why aren’t you willing to drop the price further?
[redacted] again failed to mention the maintenance records for the vehicle. Where are they?
Where is the vehicle manual?
How do I cancel Sirus XM Radio?
How do I cancel On Star?
What coverage do I get for maintenance and repair?
[redacted] please ANSWER my questions. You touched on 2 issues and that’s it.
Lastly, should [redacted] w/Winter Honda intends not to completely resolve these issues to a satisfied and complete close, I have no choice but to continue to pursue this matter with another entity.
Sincerely,[redacted]
The reason [redacted] helped [redacted] acquire insurance is she wanted to take delivery of the vehicle and the bank approval required the insurance coverageNo one at Winter is compensated for referring a customer to a insurance companyIt is for the convenience of our customers that we provide contacts The bank that provided the loan helps customers with challenged credit and it is the banks structure for down payment and termsWinter does not benefit with more or less down paymentThe Service contract can be cancelled if requested in writing from ***The refund legally has to go to the bank because they are the lien holder***'s monthly payment would not change but the balance would be reducedWe do see value for the customer to have coverage, but that is the customers choiceIf [redacted] wants to come in for us to look at a scratch, she can bring it in to evaluate We are not promising anything that was not in writing, but we are willing to look at it see if anything can be doneThank you, [redacted] ###-###-####
Initial Business Response /* (1000, 8, 2016/04/04) */
Contact Name and Title: *** *** General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
*** *** spoke to *** today 4/4/and *** is bringing in the vehicle to be relooked at on Tuesday 4/5/We then
can decide what is wrong and what action to take
Initial Consumer Rebuttal /* (2000, 11, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because *** *** wants to reinspect my vehicle again and make sure leak is only from my transmission, and no other place
Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
I reviewed the original transaction and discussed the latest issue with the technician that worked on the vehicleThe original repair
was the a/c lines and a water pump for a total of $The line that was replaced originally was broken do to a motor mount failure that had not failed at the time of the original repairThis caused the new line to breakWe are willing to work with the customer on pricing of the new repair, but can not warranty the repair because the part used was not defectiveThe customer can contact me directly to see if we can rectify the issueThank you, *** *** General Manager XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
we're satisfied with the response from Mr *** ***, the manager
The reason [redacted] helped [redacted] acquire insurance is she wanted to take delivery of the vehicle and the bank approval required the insurance coverage. No one at Winter is compensated for referring a customer to a insurance company. It is for the convenience of our customers that we provide contacts....
The bank that provided the loan helps customers with challenged credit and it is the banks structure for down payment and terms. Winter does not benefit with more or less down payment. The Service contract can be cancelled if requested in writing from [redacted]. The refund legally has to go to the bank because they are the lien holder. [redacted]'s monthly payment would not change but the balance would be reduced. We do see value for the customer to have coverage, but that is the customers choice. If [redacted] wants to come in for us to look at a scratch, she can bring it in to evaluate. We are not promising anything that was not in writing, but we are willing to look at it see if anything can be done. Thank you, [redacted] ###-###-####
I met with [redacted] today 6/17/16 and thought all issues were discussed and resolved. Please let me know if this response was as of today 6/17/16 or it was previously submitted. Thank you, [redacted] ###-###-####.
Complaint: [redacted]I am rejecting this response because:
Insurance was NOT required by the bank in order for me to take possession at the time I purchased the vehicle. [redacted] was aware I planned on purchasing insurance with my agent. He also said I do NOT need insurance at this time. As I previously mentioned I purchased the insurance with [redacted] based on the reduced down payment he offered.
The vehicle already came WITH a 2 year service contract. What [redacted] fails to realize is that I want my 2 year service contract, however I do not want to pay anything for it. Therefore, refund the $1,242.00 to the bank and stipulate that the 2 year service contract will remain.
[redacted] also failed to mention the down payment. When I stated [redacted] wasn’t willing to reduce the purchase price, but suddenly was able to reduce it upon insurance purchase. Why aren’t you willing to drop the price further?
[redacted] again failed to mention the maintenance records for the vehicle. Where are they?
Where is the vehicle manual?
How do I cancel Sirus XM Radio?
How do I cancel On Star?
What coverage do I get for maintenance and repair?
[redacted] please ANSWER my questions. You touched on 2 issues and that’s it.
Lastly, should [redacted] w/Winter Honda intends not to completely resolve these issues to a satisfied and complete close, I have no choice but to continue to pursue this matter with another entity.
Sincerely,[redacted]